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Reviews (2,728)
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Reviewed 4 weeks ago via mobile

My husband and I have stayed in many resorts, however, none have compared to Seven Stars. From the minute we arrived and were handed a cold face cloth until we, sadly, had to head home, we were thoroughly impressed with the resort. The staff was very friendly, professional, and helpful. Every detail of the resort property and the suites were on-point. The suite was beautiful, as was the ocean view from our room. We dined in the resorts restaurants and were never disappointed. As a matter of fact, the food was some of the best we've eaten. The pool area was very nice with comfortable lounges and a heated salt-water pool. The beach was amazing! Again, comfortable lounges with staff at the ready to assist with towels, complimentary sun-tan lotion, food or drinks. All-in-all, a top-notch resort with fantastic staff that made our vacation all the more enjoyable.

Stayed: July 2018, travelled as a couple
Thank kwright1351
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bela G, Resort Manager at Seven Stars Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear kwright1351,


Thank you for taking the time to share your stellar review on Trip Advisor. I was thrilled to read that you had such an amazing time at the resort and that everything from the service, to our well appointed luxurious suites and the atmosphere added to the experience.

Our team works very hard to ensure all of our guests have an enjoyable time whilst with us, so it was truly a pleasure to read that this is just what they did.

Once again thank you for your invaluable feedback and on behalf of the entire Seven Stars team we look forward to welcoming you back to our Island Paradise!

Best regards,

Bela

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Overall very nice experience with my husband this July. However we did not experience the "amazing" staff. Gorgeous beach, not crowded/quiet, padded comfty chairs @ beach and pool, good housekeeping services, room has awesome black out shade, and pillow/mattress selection. We had emailed prior for a high room floor but did not get one, nor an upgrade as many others here have even though it was our anniversary. The sunday night BBQ is beautiful ambiance but food just okay- not sure its worth the hefty price. This is where we first noticed the staff was unable to answer simple questions about ordering, the resort in general, surrounding area, etc. It was very surprising for such a high end resort. We continued to experience this throughout our stay and it got very frustrating. Many also had attitudes like they didn't want to be bothered- not what I read in the reviews! Management needs to train and educate staff. It was most annoying when we paid $350 (plus $200+) for feet in sand private dinner and seemed to have a server who was young and not trained. Seemed surprised when asked to take pictures- we ended up asking passerby's on the beach (thank God they walked by!)- for that price it should be a more professional and experienced server- its once in a lifetime. Other things to be aware- weak drinks and everything has a service charge and govt taxes + tip. Smaller resort-nice layout. Sounds pretty negative but we did enjoy our stay- just could have been better. PS- go to infiniti restaurant- it was our best experience!!!

Room Tip: Splurge for an ocean view!
  • Stayed: July 2018, travelled as a couple
    • Value
    • Location
    • Service
4  Thank tobine2930
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bela G, Resort Manager at Seven Stars Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear tobine2930,

Thank you for taking the time to share your recent review on Trip Advisor.

I was pleased to read that you had an overall pleasant stay but of course disappointed to learn that you found the service to be lacking and you did not experience the personalised service that we are known for.
During your stay, we apparently fell short of our goals and your expectations - for this I apologize. I can assure you that what you experienced was the exception and not the rule, as you can see on other Trip Advisor comments, we always strive for the best, and almost always achieve it.

The vast majority of our guests recommend Seven Stars to their friends and families and the most frequently posted comment is how wonderful our staff are.

I am grateful for your feedback and please rest assured that I have shared your comments with the relevant managers for immediate review to ensure no re occurrence to our future guests.

Thank you and we look forward to restoring your faith in Seven Stars Resort & Spa and welcoming you back to enjoy a memorable stay in all aspects.


Kind regards,

Bela

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Reviewed 4 weeks ago via mobile

From the moment we arrived we were greeted by lovely and courteous staff at Seven Stars. The facilities are impeccable! The beach is gorgeous. There were always ample chairs available at the pool or beach. Beach service was so friendly thanks to Don! Everything on the island is practically imported so be prepared to pay a premium. We took advantage of the bicycles at the hotel and took a ride around the island. We also booked a snorkeling cruise tour which I highly recommend. The food was spectacular at the pool deck as well. My first time to seven stars and can’t wait to return!

Stayed: June 2018, travelled as a couple
Thank cmattar1602
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bela G, Resort Manager at Seven Stars Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear cmattar1602,


Congratulations and thank you for choosing to celebrate your 10th Anniversary at Seven Stars Resort & Spa. Seven Stars and Turks and Caicos is the ideal destination for romantic getaways.

Needless to say, I was truly delighted to read that you fully enjoyed your stay with us, from the resort facilities to the complimentary amenities offered and most importantly the service.

All our team members pride themselves on the service they provide and it will be my pleasure to pass on your kind words to them.

Thank you for your invaluable feedback and we very much look forward to welcoming you back.


Best wishes,

Bela

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Reviewed 4 weeks ago

There aren't enough words to explain how wonderful this getaway was. From start to finish it was an amazing experience, we are already planning our next trip to Seven Stars. The staff at this resort go above and beyond to make your stay as pleasurable as they can, everyone greets you with a smile. Food was amazing and always fresh, great drinks and fun. My sister and I were truly relaxed. Spa was great ease in scheduling and very accommodating. Best getaway ever!!! Thank you to all the staff for making this such a wonderful trip.

  • Stayed: July 2018, travelled with family
    • Value
    • Rooms
    • Service
2  Thank Shadow927
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bela G, Resort Manager at Seven Stars Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear shadow927,

Thank you for taking the time to share your recent review on Trip Advisor. I am delighted that you are already looking forward to your return trip and we made such an impact on you.

It was an absolute pleasure to read that you were impressed by our services and that you loved every aspect of the resort.

I was very pleased to read that you appreciated our Food and Beverage offerings and you took advantage of our award winning Spa. Our world class spa is known to be a favorite amongst many of our guests and we are very fortunate to have a team of dedicated and talented therapists who truly are passionate about ensuring our guests feel pampered and relaxed after any treatment.

Thank you for rating the Resort so highly and we look forward to welcoming you back to enjoy another relaxing vacation in Paradise.

With kind regards,

Bela

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Reviewed 4 weeks ago

Amazing accommodations and extremely friendly staff. You are greater with cold towels and a drink on arrival. We were upgraded to a 1 bedroom suite which was awesome. Bulk of staff is very friendly. Beaches were gorgeous. Be prepared to spend some cash. Grocery store nearby for basics which we recommend.

Stayed: July 2018, travelled as a couple
1  Thank dan s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bela G, Resort Manager at Seven Stars Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear dan S,


Thank you for your wonderful review on Trip Advisor and I was delighted to read that we made such a positive impression on you on your arrival.

Thank you for your compliments on our wonderful team – At Seven Stars Resort & Spa we aim to deliver memorable moments for all our guests, so we are indeed proud to learn that this is exactly what you experienced during your stay with us.

Your feedback is greatly appreciated and we look forward to welcoming you back to our Island Paradise.

With kind regards,

Bela

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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