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Reviews (2,726)
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Reviewed 4 weeks ago via mobile

If you visit Turks and Caicos I highly recommend you stop by the pool bar at Seven Stars Resort and Spa! Beautiful grounds and the food and drinks are great!!

Diasonn is a very attentive, funny and my friends and I felt right at home!!
He is someone that knows the island very well and can give you advice on where to go!

Stayed: December 2017, travelled with friends
4  Thank AE H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Sorry I took so long to post this review of our actual experience! Let me start by saying we splurged on a large suite and it was one of the nicest and most spacious room we have stayed in! It was very clean, well-thought out with top-notch appliances and decor (and sound-proofed walls/ceilings). The house-keeping and maintenance was impeccable! And the view was unsurpassed! Loved our room!!! The location is awesome as is the beach front restaurant. The star-shaped brownies were amazing! Thank you to the management for the anniversary treats!! They meant a lot and were greatly appreciated. In terms of service, it was good. The resort was incredibly busy when we arrived and our service was not great. Once the masses cleared out, the service became much better. Not outstanding like at a Ritz but good. Shout out to Beatrice for taking the time to get to know us at breakfast (which was outstanding and those poor omelette chefs who tried to accommodate the very picky special orders of guests) and to the guy (sorry I forget your name) who worked at the Champagne Shack and had a ton of small kids to deal with every day yet was awesome to us too!! The grounds and the beach were incredibly beautiful, clean and well maintained. Clean is so important! Environmentally, let's recycle!!!! And please stop using super small bottles of water and let's stop using plastic straws! Last comment is that people really hogged the pool chairs and it was quite impossible to get a chair by the pool unless you reserved one by 7 am (but the beach had many open chairs and with a beach and an ocean like that who needs anything else?)! Love you Turks & Caicos. Stay clean and friendly. & maybe revamp your taxi service!!!

  • Stayed: February 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Stephanie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

My husband and I have stayed in many resorts, however, none have compared to Seven Stars. From the minute we arrived and were handed a cold face cloth until we, sadly, had to head home, we were thoroughly impressed with the resort. The staff was very friendly, professional, and helpful. Every detail of the resort property and the suites were on-point. The suite was beautiful, as was the ocean view from our room. We dined in the resorts restaurants and were never disappointed. As a matter of fact, the food was some of the best we've eaten. The pool area was very nice with comfortable lounges and a heated salt-water pool. The beach was amazing! Again, comfortable lounges with staff at the ready to assist with towels, complimentary sun-tan lotion, food or drinks. All-in-all, a top-notch resort with fantastic staff that made our vacation all the more enjoyable.

Stayed: July 2018, travelled as a couple
Thank kwright1351
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bela G, Resort Manager at Seven Stars Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear kwright1351,


Thank you for taking the time to share your stellar review on Trip Advisor. I was thrilled to read that you had such an amazing time at the resort and that everything from the service, to our well appointed luxurious suites and the atmosphere added to the experience.

Our team works very hard to ensure all of our guests have an enjoyable time whilst with us, so it was truly a pleasure to read that this is just what they did.

Once again thank you for your invaluable feedback and on behalf of the entire Seven Stars team we look forward to welcoming you back to our Island Paradise!

Best regards,

Bela

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Overall very nice experience with my husband this July. However we did not experience the "amazing" staff. Gorgeous beach, not crowded/quiet, padded comfty chairs @ beach and pool, good housekeeping services, room has awesome black out shade, and pillow/mattress selection. We had emailed prior for a high room floor but did not get one, nor an upgrade as many others here have even though it was our anniversary. The sunday night BBQ is beautiful ambiance but food just okay- not sure its worth the hefty price. This is where we first noticed the staff was unable to answer simple questions about ordering, the resort in general, surrounding area, etc. It was very surprising for such a high end resort. We continued to experience this throughout our stay and it got very frustrating. Many also had attitudes like they didn't want to be bothered- not what I read in the reviews! Management needs to train and educate staff. It was most annoying when we paid $350 (plus $200+) for feet in sand private dinner and seemed to have a server who was young and not trained. Seemed surprised when asked to take pictures- we ended up asking passerby's on the beach (thank God they walked by!)- for that price it should be a more professional and experienced server- its once in a lifetime. Other things to be aware- weak drinks and everything has a service charge and govt taxes + tip. Smaller resort-nice layout. Sounds pretty negative but we did enjoy our stay- just could have been better. PS- go to infiniti restaurant- it was our best experience!!!

Room Tip: Splurge for an ocean view!
  • Stayed: July 2018, travelled as a couple
    • Value
    • Location
    • Service
4  Thank tobine2930
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bela G, Resort Manager at Seven Stars Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear tobine2930,

Thank you for taking the time to share your recent review on Trip Advisor.

I was pleased to read that you had an overall pleasant stay but of course disappointed to learn that you found the service to be lacking and you did not experience the personalised service that we are known for.
During your stay, we apparently fell short of our goals and your expectations - for this I apologize. I can assure you that what you experienced was the exception and not the rule, as you can see on other Trip Advisor comments, we always strive for the best, and almost always achieve it.

The vast majority of our guests recommend Seven Stars to their friends and families and the most frequently posted comment is how wonderful our staff are.

I am grateful for your feedback and please rest assured that I have shared your comments with the relevant managers for immediate review to ensure no re occurrence to our future guests.

Thank you and we look forward to restoring your faith in Seven Stars Resort & Spa and welcoming you back to enjoy a memorable stay in all aspects.


Kind regards,

Bela

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

From the moment we arrived we were greeted by lovely and courteous staff at Seven Stars. The facilities are impeccable! The beach is gorgeous. There were always ample chairs available at the pool or beach. Beach service was so friendly thanks to Don! Everything on the island is practically imported so be prepared to pay a premium. We took advantage of the bicycles at the hotel and took a ride around the island. We also booked a snorkeling cruise tour which I highly recommend. The food was spectacular at the pool deck as well. My first time to seven stars and can’t wait to return!

Stayed: June 2018, travelled as a couple
Thank cmattar1602
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bela G, Resort Manager at Seven Stars Resort & Spa, responded to this reviewResponded 4 weeks ago

Dear cmattar1602,


Congratulations and thank you for choosing to celebrate your 10th Anniversary at Seven Stars Resort & Spa. Seven Stars and Turks and Caicos is the ideal destination for romantic getaways.

Needless to say, I was truly delighted to read that you fully enjoyed your stay with us, from the resort facilities to the complimentary amenities offered and most importantly the service.

All our team members pride themselves on the service they provide and it will be my pleasure to pass on your kind words to them.

Thank you for your invaluable feedback and we very much look forward to welcoming you back.


Best wishes,

Bela

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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