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Reviewed February 8, 2020

Travelled here for a technical conference in the Woodlands. I thought the advertised amenities would be a good value. It turns out you get what you pay for.

Broken TV, closet doors that slide off the track, an ice maker that barely works, very mediocre food at breakfast, a roach in the restroom, broken microwave at breakfast, and a shower that flowed extremely slowly.

The people were nice so I appreciate that. I get the sense that there owner/ management is maximizing revenue while letting the property fall apart.

Date of stay: February 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Jet01236479405
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David-HiltonHelp, On behalf of management at Homewood Suites by Hilton Houston-Woodlands, responded to this reviewResponded February 10, 2020

Hello Jet01236479405, Thank you for staying here at our property. We apologize for your experience, we reworking on improving our guest suites. I welcome any additional comments or suggestions you would like to share.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 8, 2020

Well maintained and efficiently run property. Rooms were quiet and very clean. Property appeared to be full but was very quiet. Access from service road is not ideal and the Homewood Suites sign is very hard to see.

Date of stay: February 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
1  Thank Steve T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 2, 2019

We brought two entire soccer teams and their families over Thanksgiving week. We all felt right at home with comfortable surroundings, a convenient location, and warm and friendly staff! The complimentary breakfast and evening social were welcome amenities. We utilized the sitting area, both inside and out, to join together as a group. Thanks you Homewood Suites!

Date of stay: November 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Joe R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 1, 2019

Attentive staff. Well managed hotel. Accommodated several large groups of soccer teams. Easy access off I-45 in Woodlands area. Rooms are great for families with affordable rates. Excellent breakfast items and service. Evening happy hour on weekdays also good. Only reason I did not rate Location and Sleep Quality a 5 was due to some highway noise if your room is on that side of property. Enjoyed the stay.

Date of stay: November 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank benhug
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 27, 2019

Dated rooms, noisy, bathroom setup is terrible, shower/tubs don't drain, warm water at best in showers, musty smell and difficult to exit onto Biz 45 - Hotel needs a major renovation or torn down and start over. find another option

Date of stay: November 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Lance C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Traci-HiltonHelp, on behalf of management at Homewood Suites by Hilton Houston-Woodlands, responded to this reviewResponded November 30, 2019

Dear Lance C,

Thank you for taking the time to share your review. We're sorry to hear your stay was marred by our decor and appearance being a bit dated. We apologize this kept your stay from being the first-rate experience you deserve. We do have plans for improvements although an exact date has not yet been determined. Even so, we look forward to hosting you again should your travels bring you back through our area.

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