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John R

Very good, will be fantastic!

5.0 of 5 bubblesReviewed Jun 29, 2023via mobile
Still here, leaving Saturday after 1 week, reading some of the reviews, they seem very unfair. Yes there are a few issues, you get that in old hotels as well as new. I do agree we should have been told it was not completely finished. Nonetheless. the management team could not have done anymore to make the stay amazing. As regards the reviews about staff and service, I found it completely the apposite, service was amazing and very slick
Well done Ikos another gem!
Date of stay: June 2023
Trip type: Travelled with family
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    Reviews (543)
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    435 - 440 of 544 reviews
    Reviewed June 27, 2023

    After an amazing stay at Ikos Olivia last year, we were really excited to stay at Porto Petro. However we have had a really disappointing stay here last week and feel they have pushed to open this hotel far too early.

    The “suites” have twin beds pushed together, there is construction work going on all around, it is a big and hilly resort so if you are staying in a 4000 block as we were, you need to get a buggy to get to the majority of the open restaurants which are up by the deluxe guests and there are simply not enough buggy’s or an efficient system for these to work, we would be waiting easily 20 minutes a time.

    The service in the restaurants is hit and miss, we were waiting nearly an hour for our desserts one night, and the next they came out with our mains. The beer and wine selection is also poor (50% of what we asked for was “out of stock”) and feels cheap.

    Not to mention the gym and beach club restaurant weren’t open, and sometimes our room wasn’t serviced until 8pm.

    Hope this isn’t a sign of what Ikos is becoming.

    Date of stay: June 2023
    Trip type: Travelled with family
    12  Thank Andre E
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed June 26, 2023

    Very disappointing hotel, this is not up to the ikos standard. Staff have turned up for a season and not had any training, learning on the job at the expense of guests, the service overall was poor. The hotel is unfinished and has hundreds of workers on site rushing to finish the hotel. Avoid this ikos for a few years, a lot of fine tuning needed to bring up to standard.

    Date of stay: June 2023
    Trip type: Travelled with family
    14  Thank Jonny2568
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed June 25, 2023

    It’s a beautiful resort - great location - lovely beaches, great views and a fantastic little marina 3 mins walk away with great seafood restaurants. The room was lovely - very big nice style furnishings, looking out over the sea, lovely day bed on the balcony so you can lie there listening to the clink of the boats - heaven! The staff are all really lovely and Skerdi the front of house manager did a great job of smoothing over any teething problems that inevitably come with it being the first week a hotel is open.

    Date of stay: June 2023
    Trip type: Travelled with family
    1  Thank 92sophiegraff
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed June 25, 2023 via mobile

    Just arrived home after a week at Ikos Porto Petro and it was a disappointment. We have stayed at other Ikos resorts before and been very impressed however this was a different story. I do understand that the resort is new and therefore likely to have teething issues but the number of problems were astounding for the price tag attached to a stay here.

    The resort is unfinished with one of the restaurants and bars not being open at all during our stay. Workmen everything trying to fix things. Our room had a nice garden area which was slightly ruined by the grass being completely dead. On arrival, the safe in our room didn’t work and we reported this instantly, waited an hour for someone to come to fix it and no one came until the next day after repeated chasing. Rooms weren’t cleaned until 6pm multiple days and there was no turn down service. Often long waits for food at restaurants and we heard stories from other guests of no food arriving at all. Upon finishing dessert at once restaurant (Fresco) we asked if they could call us a golf buggy to take us back to reception (it’s a long hilly walk and not suitable for anyone with mobility issues or accessibility needs) and we had to wait over an hour for one to arrive.

    For the price you pay you except high quality food and drink and whilst the food was generally of a good standard, the wine list consisted of £5 bottles of wine including Echo Falls and Lambrusco - not quite what we were expecting!

    We did feed this back to management at the time and they did acknowledge the issues and sought to compensate for them, but we didn’t intend to spend hours of our holiday trying to sort out problems.

    Mysteriously, other negative reviews here have disappeared. We know from speaking to other guests that many were disappointed with their stay and like us would reconsider staying at an Ikos resort in future.

    Whilst we did manage to have a nice stay in the end, it was a big let down compared to other Ikos resorts.

    Date of stay: June 2023
    Trip type: Travelled with family
    20  Thank fintyh
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed June 25, 2023 via mobile

    My partner and I spent a week at Ikos Porto Petro and had a fabulous time. The staff were fantastic particularly, Krykos Papaioannou who went above and beyond to ensure that any teething issues were minimized and did not impact the quality of our holiday. The staff couldn’t have been more helpful or proactive in ensuring that the overall quality of our holiday matched that of other Ikos resorts. Benjamin (resort driver) was also a pleasure to be around and provided a superb service!
    The resort itself is absolutely beautiful and will be even better when fully landscaped.
    As with other Ikos resorts, the food was another highlight of the trip, all meals were amazing and we enjoyed the new concept of Food Hall (it’s so much better than it’s name suggests lol)
    We would absolutely recommend this resort!!

    Date of stay: June 2023
    Trip type: Travelled as a couple
    Thank Rebecca S
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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