Recent stay here was a disaster. As a HH member we used points to stay over Easter, a disappointing waste of points. Contact from the HH manageress prior to our arrival was poor. We were 'upgraded' upon arrival to a honeymoon suite in building 2, of this had been my honeymoon I would have thrown myself off the balcony-oh wait there was no balcony, ok thrown myself out of the window-oh wait they didn't open and were too dirty to see out of! The rooms in building 3 were newer and we were promised a transfer to one of these rooms half way during our stay. The hotel was packed and it was impossible to get sinners around the pool, because despite there being a policy of 'no sunbed saving' this was not followed by the guests, mainly locals, and not enforced by any of the security/attendants. The buffet food for lunch and dinner was appalling, breakfast was passable-made to order omlettes each day for us. Drinks were weak, cocktails were just fruit juice, house wine and beer passable. Service was very poor, probably as there was a no tipping culture, waiters/bartenders were surprised to receive a tip. Bills include 13% tax and a compulsory 10% service charge in Costa Rica so the staff here perhaps saw no reason to provide great service. The two a la carte restaurants were better, but you are only permitted to eat there once for every three nights you stay. We made a fuss and were given vouchers to eat there every night-but the standard was still not great, not a patch on a decent all inclusive in Mexico. There is really nothing near this hotel, the beach is very dark sand, they don't even have sunbeds out as nobody wants to go on it, the sea is murky and all day long there is a constant stream of ships passing from the nearby port-which does not make you want to swim. I've read other reviews which say that Hilton bought up an old property and turned it into a doubletree, which makes sense. Shame on them for putting their name to this and not putting any investment into the property or the service that is expected from Hilton.
We checked out half way through our stay, we had a hire car-thank god, and drove an hour and a half to Manuel Antonio/Quepos, the best move of our holiday-fabulous place, great beaches and views like none other.
- Official Description (provided by the hotel):
- The closest all-inclusive resort to San Jose! Doubletree Resort by Hilton Costa Rica - Central Pacific is a modern, full-amenity, all-inclusive resort hotel. This beachfront Costa Rica Hilton hotel is perfectly situated on the Central Pacific region outside the port city of Puntarenas, Costa Rica. Located only 50 minutes West of Juan Santamaria International Airport (SJO) and the Costa Rican capital city of San Jose, and two hours south of Liberia International Airport (LIR). Buffet breakfast, lunch and dinner served daily. Snacks and drinks available all day long. Two a-la-carte restaurants open for dinner. All-day activities for adults, teenagers or children, nightly entertainment and lounge. ... more less
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- Also Known As:
- Doubletree Resort By Hilton, Central Pacific - Costa Rica Hotel El Roble
- Doubletree El Roble
- Doubletree Hotel By
- Hilton El Roble
- El Roble Hilton
- Doubletree Resort By Hilton, Central Pacific - Costa Rica Province Of Puntarenas