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All reviews one night beautiful hotel beautiful lake spa facilities staff was very friendly and helpful town pyrenees france pampering opportunity andorra courses roomy products catalan
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Reviewed July 7, 2015

First of all, this is NOT a luxury property (as the hefty "normal" room rate would imply). The night we checked in, the AC was broken. Rooms were not habitable. When I complained at the front desk I was told that I could complain tomorrow when the manager showed up but there would be no air conditioning tonight. I then called the booking agent to complain and when they called the front desk. the receptionist claimed to not understand English (same person who told me, in perfect English, that there would be no air conditioning tonight). Miserable experience in a tired, run down property with terrible customer service. And yet somehow, this hotel manages to get away with publishing luxury hotel rates at an "extremely discounted" price. I doubt very seriously that anyone ever pays the "normal" rate claimed by this hotel.

  • Stayed: July 2015, travelled as a couple
    • Value
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3  Thank eatsweatseekdotcom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 6, 2015 via mobile

Right by the small lake and next to town center, the rooms are luxrious and the staff friendly. Don't miss their great underground spa with a small swimming pool and jacuzy (no extra charge). Good price too.

Stayed: June 2015, travelled as a couple
Thank SamLowery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 31, 2015

We stayed here as part of a group (4 couples) and chose it because of its secure parking on the edge of the town centre. Easy walk into town to explore.
Located by a lake which is well worth a walk around. The grounds to the hotel are lovely grassed & planted borders. Outdoor seating is nice.
The rooms are a tad on the small side but pleasant.
breakfast & evening meals are served in an annex building (the Estancy Restaurant)
Breakfast was basic & rather formal, but the views over the lake are wonderful.
The good:- The small pool & spa area was free. Secure parking underground.
beds were comfortable. Staff helpful.
The not so good:- The key system to open the room door is a nightmare (took ages)
No public bar as such (a small pop-up type bar), but doesn't have any draught beers/lagers & they ran out of bottled beer.

Room Tip: As k for a room with a possible view of the lake.
  • Stayed: May 2015, travelled with friends
    • Value
    • Location
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Thank Lord-Lady-Hilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 31, 2015 via mobile

We stayed 3 times in Villa Paulita and everytime it was great. It has a beautiful lake and mountain view, rooms are very beautiful, clean and comfortable. I think it deserves a better breakfast. Unfortunately they serve bad pastry, bad cooked eggs, it could be perfect with simple solutions.

  • Stayed: March 2015
    • Value
    • Location
    • Rooms
    • Cleanliness
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1  Thank SeymaOzkaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 9, 2014

What a lovely hotel very picturesque we had large pretty room which was nicely furnished and overlooked the lake. We had tea in the bar lounge area which was small but functional. We went for a walk around the lake and explored the town. We ate at the adjoining restaurant and found it acceptable but had to wait ages for our orders to be taken even though we were the only ones in the restaurant at that time others joined us later.The food was ok Breakfast was a little disappointing pastries and break but no fruit. We would return to the hotel but not sure about the restaurant.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank DRBUKLONDON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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