We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (201)
Filter reviews
201 results
Traveller rating
25
38
59
32
47
Traveller type
Time of year
LanguageAll languages
25
38
59
32
47
Show reviews that mention
All reviews zip line obstacle course indoor pool veranda restaurant cabin rooms body massage general manager lavatory sink ylang ylang life size minimalist interior cant complain room telephone wave pool is great cold weather outdoor activities main building
Filter
Updating list...
24 - 29 of 201 reviews
Reviewed November 12, 2017 via mobile

The hotel is miserable when it comes to food. The menu has a lot of choices but only a few dishes are available so you cannot eat your choice of food. You are limited to what is left in the kitchen. One time, we attempted to have lunch in the Asian Restaurant but the only dish that they have is pork. Fish, beef and chicken dishes are nil. Another time, we went to the Floating Restaurant as we were told in advance that we can be accommodated if we will be there by 6:00 P.M. but even if we arrived 6 PM sharp, we were told that the restaurant is reserved for La Salle students who were also billeted there and we were turned away despite being advised that we can be served dinner. This happened on my wife's birthday. Their food is bad.

Accommodation wise, the linens are like those used in hospitals. There is no fitted sheet to cover the mattress. We immediately requested for a linen change as our bed cover is dirty/soiled. My wife took pictures of what appear to be mud in the bedsheet. Maybe, the linens were not changed after the previous occupant/s left. The room is dirty with debris from the broom.

Most of the listed amenities are absent/not functioning.

There is no wifi service and no internet signal.

The place looks old and needs total makeover. Management should closely supervise day-to-day operations if they want the place to be competitive.

Will definitely NOT recommend this place to anyone and the name Royale is a misnomer. Chateau ala Pobre is more appropriate.

By the way, we checked out a day earlier as we deemed the place totally lacking and unsatusfactory.

Stayed: November 2017, travelled as a couple
4  Thank Martin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 12, 2017

The room was big and spacious but quite expensive. We stayed in the tower. The building was bare. And the atmosphere seem to be sad. Also, you have to call the front desk so that your water and toiletries will be replenished. Also, signal was weak and at times is lost.

But the view of the whole compound was wonderful. The place is best for family gathering and outing.

  • Stayed: July 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Brenda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 5, 2017 via mobile

Overnight stay with friends (couples with kids).
Check-in time took about 2 hours during the labor day weekend even with a reservation.
Though they gave us a discount.
The accommodation is quite spacious. Extra mattress were provided. Relatively clean, though there are some dust here and there.
Pets are allowed but you have to be responsible in cleaning up after them.
We reserved for a dinner at 7pm and was accommodated at 8pm, served food between 830-9pm.
We were already super hungry and was ready to buy a food outside during the first 30mins when we were waiting. But we always follow up and was repeatedly told that we will be served in a few minutes.
The restaurant was clearly mismanaged and the servers are lax.
This property has so much potential but needs major improvement on management. The owners should invest more on trainings/seminars and to hire more employees.
The swimming pools are great for kids and adults.
We also enjoyed the zip line.
The bar who operates the sound system should have more songs on their playlist. There were like 3 songs on repeat the entire time we were swimming.
The food at the restaurant near the lobby and kiddie pool serves good food if ala carte.
Breakfast buffet was so so as per my friends.

Please please improve! So much potential here.

The area is huge and there are different types of accommodation according to your budget and preference.

Would recommend because of the accommodation but not the floating restaurant.

Stayed: May 2017, travelled with friends
1  Thank Daydream681397
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ferdie P, General Manager at Chateau Royale Hotel Resort and Spa, responded to this reviewResponded September 17, 2017

Dear Valued Guest,

Thank you so much for your review and recent stay at Chateau Royale Hotel Resort and Spa.

Your feedback is highly valuable to us and We have also taken note of your comment regarding your room set up and the facilities cleanliness as well as the Floating Restaurant and addressed this to the department concerned. In lieu with this, we are very much glad to inform you that along with the new Management that started early this year, we had upgraded and innovations had taken place overhauling the whole property thru renovations as well as improved and pay attention to personnel trainings for further improvement and guidelines. Rest assured that the team will be working closely with this to ensure that these point of views that you shared would be improved.


Once again, thank you and we look forward to welcoming you back at the hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 28, 2017

We stayed here during the long National Heroes Day weekend. Booked the room through Agoda,

Their website lists amenities such as wave pools and spas. Unfortunately most of the amenities are lacking and some are not working.

Check in was a breeze. Arrived at 3 PM and was checked in immediately. Their rooms are located to the right of the main reception area. You can park there or get somebody to take you there via golf cart.

Their rooms are a bit dated. There are chipped paints and the first floor of the Skylight was under renovation. Hallways to the rooms feel like waling in a hospital hallway. Rooms don't have mini bars and the hot water thermos wasn't working. Shower water pressure was pretty bad. No wifi since they said that PLDT is fixing their lines. You cannot connect to room service either. The DOWN button of the elevator is not working. You would have to press the UP button to go down

Food is not good. We ate at their 3 restaurants and food is bad. We first ate at Don Jose at food served is bland. Asian Orchid Grill is the same. Food in floating restaurant is the baddest of them all. We ordered their grilled tilapia and was served spoiled fish. We got the attention of the waiter and no apologies whatsoever. After those experiences, we just decided to eat in Tagaytay. Buffet breakfast quality is equally bad.

The advertise that they have a spa but it is a wreck. The spa indoor pool which was supposed to be warm water is ice cold. Shower rooms are still being constructed and not painted at all.

If you're place is under maintenance, it is advisable to close it down and reopen instead of milking people for money. Bad stay in this so called hotel.

  • Stayed: August 2017, travelled with family
    • Location
    • Rooms
    • Service
2  Thank Besmirch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ferdie P, General Manager at Chateau Royale Hotel Resort and Spa, responded to this reviewResponded September 17, 2017

Dear Valued Guest,

Thank you so much for your review and recent stay at Chateau Royale Hotel Resort and Spa.

Your feedback is highly valuable to us and We have also taken note of your comment regarding your room set up concerns, food qualities as well as the facilities cleanliness and addressed this to the department concerned. In lieu with this, we are very much glad to inform you that along with the new Management that started early this year, we had upgraded and innovations had taken place overhauling the whole property thru renovations as well as improved and pay attention to personnel trainings for further improvement and guidelines. Rest assured that the team will be working closely with this to ensure that these point of views that you shared would be improved.


Once again, thank you and we look forward to welcoming you back at the hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 28, 2017 via mobile

Spent 3D2N here. Staff were friendly and helpful. Checkin was painless but a little slow and then it's a cart ride to the accommodation. This place is Big!. There is a shuttle to and from the main building and the accommodation, but we just used our car. The rooms were massive and the air conditioning ample. We rented 3 rooms - 2 double and 1 family room. The cable tv wasn't working in both double rooms but easily self fixed - 1 was mis wired and the other simply on the wrong input. Showers took longer than normal as is the case trying to rinse off the soap under a mere trickle of water (hot from the inline heater)

Ate at the floating restaurant despite reading bad reviews and I have to say the reviews didn't do it justice! It's worse than you think! It's easily the worst food I have ever tasted in my 4 years of living in Philippines. If you don't believe me, order the buffalo wings - I challenge you to even recognise that as chicken! It's certainly fowl! They clearly have not bother to hire a chef - an absolute disgrace for a place like the Chateau.

Rooms were quiet enough overnight and woke with the expected painful backache after spending the night on such a hard bed.

Kids had a great time in the pool and I enjoyed the soft drinking while watching them except they could only provide 15% of the choice of drinks listed on the menu - do they even have a F&B director - I think not!

Would I go back? Yes - without hesitation - would I eat there - NEVER AGAIN! Found a great restaurant 10 minutes up the road called Wild Juan - some of the nicest food I've had in 4 years!

Stayed: August 2017, travelled with family
3  Thank 1,374,472
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews