Got married here in June 2023. Lovely venue. All our guests commented on how nice it was. Food was lovely, bar staff were great. Wendy & Jen were very helpful & always kept us upto date with plans. Luckily we had great weather (start of heatwave) so we had use of the outside area & gardens. Nothing was too much trouble & everyone was on hand to ensure the day ran smoothly.
Would definately recommend this venue for a wedding.
Thank-you for such a wonderful review Jo.
It was an absolute honour hosting your wedding and being part of your special day in June. Congratulations to you both.
Your lovely feedback will be passed on to Wendy and Jen whom you have specifically mentioned, but also to the team on the day who worked in the kitchen and bar.
We hope to welcome you back to Wickwoods for a visit in the near future.
Kind regards,
The Wickwoods Team
Stayed here as I had a Christening nearby. My stay was first class, from the moment I checked in to the check out. Upon arriving I had a lovely warm greeting and the lady at reception even took me on a guided tour of the club. The facilities are top notch but what really stood out is the staff, they take real pride in their work, I could see them checking on things all the time. I also had a wonderful full English breakfast and the Sunday roast was also excellent!!! It's a very charming little country club.
Thank you for your kind words Jonathan. We are delighted to hear that you had such a pleasant experience with us and that you found our staff so accommodating. We will relay your compliments to our team.
We look forward to the opportunity of welcoming you back to our club in the near future.
Kind regards,
The Wickwoods Team
We booked a night at Wickwoods Hotel and Spa after seeing the website and glowing reviews, as we thought we would treat ourselves to a quiet night for a good night's sleep, and a relaxing morning with a good breakfast, with the overall aim of getting to my Mum's house early on her birthday.
The room (room 6) was very noisy from external sources as soon as we checked in at 9.00pm, but as the hotel runs a busy spa we didn't think too much about it at first.
However, the noises, including doors slamming, people running up and downstairs, bangs from adjacent rooms, what sounded like furniture being moved, and people shouting from outside, continued past midnight and we struggled to get to sleep.
At just after 1.30am I called the manager on the external assistance number to complain about the excessive noise (the reception is not manned 24 hours), and he said he would call his colleagues to investigate. We had not had any sleep.
We tried to sleep again at 2.30am, but the noises started again, so we called the manager again but the call went to voicemail, so we left a message at 2.50am saying that we were giving up on the stay and were checking ourselves out to go home and sleep there instead.
Upon leaving there were only 3 cars in the car park, so we were at a loss to understand were all the noise was coming from!
The end result of this terrible hotel stay was that we didn't get home until 3.30am, and with so little sleep we ended up getting to my mum's house just before lunch, missing the entire morning with her on her birthday. We really regretted paying £145 for a night at Wickwoods Hotel and Spa.
On the basis of our experience we would not recommend.
On behalf of the entire team at Wickwoods, please accept our sincerest apologies for the disturbance you experienced during your stay at Wickwoods.
As mentioned over the telephone, this is a rarity for us and alongside your refund we would like to offer you a meal for two in our restaurant should you ever wish to return.
Please be assured that the hotel guests that caused the disturbance will not be welcomed back to Wickwoods to stay in future, and their behaviour has been reported to Booking.com
Once again, our sincerest apologies for your experience.
All the best,
The Senior Management Team
We got married at Wickwoods Country Club on Saturday 5th August.
All I can say is that it was the most amazing day.
We had our wedding meetings with Wendy prior to the day and she was fantastic. She was really helpful, had notes on everything and supported us right to the day.
The day ran smoothly with all our guests commenting on what a beautiful venue it was.
The wedding breakfast was delicious and all served hot, even if on last table served. They catered for every dietary requirement.
The rain didn't damper the mood and we managed to get some beautiful photos in the lovely grounds.
We would highly recommend Wickwoods as a wedding venue and the staff are amazing.
What a wonderful review, thank you Clare. It was an absolute honour hosting your wedding and being part of your special day. Once more, Congratulations to you and Mike! Your lovely feedback will be passed on to the teams involved. We hope to welcome you back to Wickwoods for a visit in the near future.
Kind regards,
The Wickwoods Team
Very proactive, professional and friendly front of house staff.
Accommodation and amenities excellent.
Fantastic value.
Highly recommend a stay here.
Quite a unique set up, country club/hotel.Great location
Thank you for your kind review. We are pleased to hear that you had such a great experience with our team. We greatly appreciate your recommendation and are glad you found the value fantastic. We take pride in our unique country club/hotel setup and are delighted that our location worked well for you. We look forward to welcoming you back in the future.
Kind regards,
The Wickwoods Team
