I was lucky enough to visit for my 40th birthday with a friend and we both had a fabulous time!
Everyone there was extremely welcoming, food was faultless and the spa treatments with the Temple Spa products were out of this world!
Thank you for a great experience.
We are honoured to have been your venue of choice to celebrate your 40th birthday, and particularly pleased that you enjoyed your food and spa treatments.
We hope to welcome you back to the club very soon.
We went to a christmas party , 15 of us. It was absolutely faultless. Food was fantastic and arrived hot. Service was impeccable. DJ was brilliant. Honestly couldn't have been better. Everyone of us agreed that Wickwoods could not have done a better job.
Thank-you so much for your wonderful review, and for choosing Wickwoods Country Club to celebrate at our Christmas party night. I am so pleased to read that you found the food and service a highlight of your evening.
We hope to see you again soon.
We visited wickwoods for the party nights Xmas event. We had a fabulous time. Wendy and Jen in events really organised us so well from the initial booking, the meal choices and the perfect table. The food was delicious. We will
Be going back again in 2024
Thank-you ever so much for your kind words and 5* review.
We are so pleased that you enjoyed your Christmas event with us and I will be sure to pass your comments on to Wendy and Jen in our events department.
We hope to see you again soon.
Since David Lloyd took over Wickwoods Gym, there has been a decline. The gym, once well-balanced under the previous owner Lee, now feels cramped with unnecessary equipment like giant racks for kettlebells and balls.
The free weights area is squeezed into a 10 x 10 ft space, making it challenging for users. Additionally, new machines are introduced without addressing the need for essential core muscle equipment.
Personal trainers further crowd the area during peak hours. A sensible solution would be to prioritise high-demand equipment areas , relocate underused items, and create more space.
There is a large room next door they could move the large racks of accessories to create a huge spacious feel like it was before , resulting in a more enjoyable functional area like before Charging £150 a month seems very excessive for a gym that is too small use
I’m a 55 year woman that mainly plays tennis but I use enjoy using the gym to keep some muscle tone, but it’s too unappealing since the change
This constructive criticism aims to encourage subtle changes and restore the gym to its former appeal.
Claire
Good Afternoon Claire,
I am sorry to see that you feel that our current gym set up is not suitable for you. The space within the gym has always felt somewhat challenging to ensure that we are getting the right balance between making the best use of the space whilst remaining inviting. Our next door studio currently has back to back classes held in there due to our demanding exercise class schedule so we are limited with any further space we can utilise.
That being said, as we are now part of David Lloyd Clubs the gym facility is currently being considered for redevelopment to improve on both the environment and equipment. Once this has been finalised, we will be sharing this exciting information with our members.
Claire, if you do feel that you would like to discuss this further, I would be more than happy to give you a call or meet you in the Club. Please do call me on 01273 857567 or email info@wickwoods.co.uk.
Kindest Regards,
Natasha Cottrell,
Service was appalling. For a customer prepared to spend several thousand pounds on a party at Wickwoods I wasn't expecting to be ignored.
I rang Wickwoods on Sunday Nov 5th (at 11:05) and asked to speak to someone for a quote for a party. I was informed that I would need to speak to the events team XXX or ZZZ, neither of whom were working that day. I was informed ZZZ would be in the next day, Monday, and both in on the day after, Tuesday. I sent an email to the events team after the phone call on Sunday. I asked for a price for the 'Large Party room', 100 guests, buffet, 7pm – midnight. I finished the email by saying -I will ring you on Monday as I wish to have this agreed asap. Feel free to contact me on 12345 678 123.
Note I asked to be quoted 'as soon as possible' and I also gave my phone number so I could be contacted quickly with a price.
On the next day, Monday, I rang Wickwoods at 16:00, as I'd had no response to my email and asked to speak to ZZZ. After a brief wait the receptionist informed me ZZZ wasn't answering her phone. I explained I had sent an email the previous day asking for a quote for a party. I gave the receptionist my name and mobile number. The receptionist said she would pass on the message and would have ZZZ return my call.
Sadly, ZZZ couldn't be bothered to return my call.
After 7 days, despite sending an email and phoning I had no response whatsoever. Not even an acknowledgment of my email.
This clearly isn't just a 'lost email in the system' as I reinforced my enquiry verbally with a phone call and left my contact details. This incident does the David Lloyd brand no favours.
Needless to say I have gone elsewhere for my party.
Please accept our sincere apologies Huw.
As said in my email, we strive to provide prompt and attentive customer service, so it is disappointing that we failed on this occasion. All enquiries are highly important to us, so an investigation was carried out to understand what went so wrong with yours. Unfortunately, a response was drafted, but it failed to send.
Understandably, we have lost your business, our apologies again, I hope that your celebration is a success.
Best wishes, Management.
