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All reviews set dinner the hotel staff towels bay japan
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1 - 6 of 158 reviews
Reviewed December 26, 2017 via mobile

Wanted to bring my parents to experience an onsen experience and decided to choose this hotel.

We were so impressed with the service that makes it one of my 5 stars rated experience. We were greeted on arrival by a senior Japanese lady who spoke good English and was led into the hotel. upon checking in and obtaining the keys , we were greeted by another lady who spoke to us in Japanese and when we said we couldn’t understand she switched to English and from her accent I guessed she is not Japanese and I was right. The experience and services we received from her, Laika, was the main reason the hotel get such a good rating from me.

Laika, who is Filipino , moved to Japan almost 10 years ago and she spoke fluent Japanese and her demeanor was very Japanese too. She ensured we got our rooms and that everything is taken care of. At the dinner restaurant she also ensure that we got all our food by translating and also came back to say goodbye before she left for the day....excellent service and thank you.

The room is spacious and done in nice Japanese style and though the onsen experience is not one of my best but is adequate.

Another highlight of the stay was the set dinner which was very good and left us very satisfied.

The hotel is good for 2 nights stay in my view as otherwise the choice of meals get limited.

Stayed: December 2017, travelled with family
Thank The_TravellerSg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 25, 2017 via mobile

We are staying overnight the onsen bath is great one section inside and one out at 4d it wonderful. Dinner in the room was remarkable 12 course all small but such a contrast in flavor the fresh seaweed and wasabi was outstanding as was the steamed beef and fresh crab plate and crab soup. God so full

Stayed: December 2017, travelled as a couple
Thank Gary P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 19, 2017

The hotel is located in front of the Nanao Nishi Bay. The room was spacious and comfortable. We had an unobstructed view of the Bay from your room . The service at the hotel was cozy and the staff were all very helpful. We had meals in the restaurants. The dinner was sumptuous and tasty with lots of seafood from the region. While the indoor onsen was not very large, we particularly enjoyed the outdoor onsen and its setting. There was a summer festival held at night not far away from the hotel with games booths and shows (one of which was a drum show). We were given two raffle tickets by the hotel staff, which really thoughtful. We had an enjoyable stay at the hotel.

Stayed: August 2017
1  Thank Alice C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 26, 2016

Absolutely delighted with this hotel which certainly grows on you the longer you stay. In fact we had planned to move elsewhere and changed our plan. Clean, tidy, friendly staff, great views from room over the bay and excellent base to discover the area.
Food was excellent and changed each day ... was there for 4 days and never had same dish once which would explain some other comments on here.
Adults enjoyed the bath with great views and kids loved the table tennis room. Overall a most pleasurable experience...we will be back!

Room Tip: 8th floor corner room offers awesome views
  • Stayed: August 2016, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank Keith N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 13, 2016

Booked this onsen hotel and stayed with my wife here after reading positive reviews.

We arrived in our hired car and immediately felt the warm welcome with a number of staff rushing out the door to assist us with luggage and taking care of the car. Then we were served warm towels and cup of tea while waiting to check-in.

Booked a room with attached private onsen and seafood dinner with abalone for our special occasion.

Good Points:
1. Great dinner with fresh local produce.
2. Friendly service.
3. Private onsen has great sea views.
4. The public onsen has good views as well.
5. Love the massage chair in the room.

  • Stayed: June 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank E7110YRtoml
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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