This is a big hotel comprising of three buildings. The lobby is impressive.
It's said we can ski in/out, but in fact we need to walk up slope after skied to reach the hotel. We are supposed to be able to save the up slope walk by riding on a lift chair, but the queue is very long which despite the effort need to be made, walking up slope is much faster.
Though there are some interesting slopes, this resort is not for snowboarders. Either the access to the lifts or that to the slopes is too flat, that requires some flipping or even striding if not walking, not to mention most of the slopes if not too flat will involve sections which requires us to flip, stride or walk.
It's hard to find the ski map as firstly the cover is dominated by an advertisement, which it's hard to realize it's a ski map just by a glimpse. Secondly, it's not placed at the Front Desk or the rental shop counter. Thirdly, it's not enclosed in the check-in welcome pack even our package is a room+ski ticket one. Eventually we found it at the cloak room where we applied for a locker to store our equipment. Mind it, we didn't get a locker on our first night. The Front Desk stored our equipment and then we checked if any locker available the next morning at the cloak room. The Front Desk could not even help us to book the locker, so we had to wait for one before we could set out to ski.
[Note: the colouring scheme of the ski course here is different from the other resorts. Those marked red here are for beginners]
Even the hotel was said to be full house, only two outlets were opened (as shown in the attached photos). More worse, the food offered in both outlets was the same. What more worse, the menus were totally identical during our two-day stay, not even the ingredients of the fresh salad or the desserts was changed. The worst of all, the fish on the sushi looked stale. We always find the sashimi and sushi in Japan great, even those in the 100 yen sushi restaurants. OMG, what were they offering here?
However, the worst is yet to come. Our nightmare started when we opened the bathroom door. An awful smell of ammonia was immediately noticed. We asked for a thorough clean up, but it's the English-speaking receptionist we met at the check-in turned up to clean our bathroom as there was no housekeeping staff on duty after 22:00. Her cleaning had no effect and she turned down our request to change to another room as it's full-house. So eventually we were stuck in such a room for two days.
As we tried to find out the cause of such smell, we saw the moulds and dirt in the bathroom as in the attached photo. They were not cleaned even we were told the housekeeping had thoroughly cleaned our bathroom the next day.
Then we further discovered the dirty and wearing out condition in our room, like those at the curtain rail and of the cupboard.
Everything in this hotel freaked us out.
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- Also Known As:
- Hotel Green Plaza Joetsu Japan/Niigata Prefecture