Check out erosa's review. I would have to agree. There was a lot of milling around and not enough attention paid to customers. I have had better service. We went that very same evening to Famous Dave's and what a difference in service. Longhorn can do it too. All it takes is training and enthusiasm. Smiles are free and can get you a 20% tip from me, at least. Stay a second or 2 and don't get rushed. Bring napkins and refills or water. Do we really have to ask if we want water? Why not offer, and let us decline if we don't want it. There are so many tips to get a better tip. Know the menu, be ready to suggest your favorite. I always ask, and usually go with the recommendation. Let's bring Longhorn back to par.
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