Having done an awful lot of personal research myself and through UK companies I was recommended PTW by a Canadian friend - and would highly recommend them to anyone looking for a CR holiday. Gretchen didn't attempt to push me towards any hotel in particular and listened to my thoughts about where I wanted to go/what to do. Whilst in CR I did need to contact PTW on a number of occasions and each time they responded efficiently and helpfully. Only once did they get a booking wrong but there was no quibble at refunding. My only advice would be to underbook tours rather than overbook - we were on holiday for 2 weeks and didn't need every day filling. Time spent exploring alone is part of the travelling experience. In all I would rate PTW very highly and would thoroughly recommend them to others. They are efficient, transparent with their prices (itself unusual and very refreshing) and very friendly.
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