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Reviewed April 4, 2018 via mobile

Nice and comfortable room. Husband played a round of golf. Lots of activities for kids. They especially liked the trapeze and water activities. There were advertisements of yoga around the hotel so I got dressed and went looking for the class, it was nowhere to be found. There was no yoga instructor apparently. Upon check in, the front office told us of the numerous dining facilities but at dinner, we found out that all was closed due to low season, except for the buffet and the bar/restaurant by the golf. Maybe the staff needs to be more informed of their own facilities before promoting.

Stayed: June 2017, travelled with family
Thank ShishaLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GhislaineLe, Resident Manager at Shangri-La's Hambantota Golf Resort & Spa, responded to this reviewResponded April 6, 2018

Dear ShishaLady,
Thank you for taking the time to share your constructive feedback. We hope to welcome you back to our Shangri-La's Hambantota Golf Resort & Spa very soon!
Aayubowan,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 3, 2018 via mobile

Took my Daughter here for a four day break. The resort is second to none. The service and attention to detail made our stay extra special.
On our last night I asked them to put something special on to make it memorable for my Daughter ( aged 14) so we choose the Sera Restaurant, located in the resort, to which the restaurant team took it to another level with a beautifully decorated table on which laid out in coffee beans and flower petals were the words. There is no love greater in this world for a girl than the love of her father. Now I'm sure there are a few mothers who would think differently of that note. But seeing as it was just myself and my daughter I was taking it lol.
Special Thanks to Samitha and the team, the smile on my daughters face by your beautiful gesture, attention and inspiring setting for our meal, I will never forget.

I'll be recommending this resort to all my friends and family. Come as a couple come as a family the place is big enough and beautiful enough to cater for all.

Stayed: April 2018, travelled with family
Thank paul l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GhislaineLe, Resident Manager at Shangri-La's Hambantota Golf Resort & Spa, responded to this reviewResponded April 4, 2018

Dear Paul,
Thank you for taking time to share your recent experience with us following your stay at our resort. We are pleased that you have had a lovely time and enjoyed all the facilities on offer. It is our goal to ensure that each of our guests experience a truly memorable stay, and are proud that we have been able to make this a reality for you.
Whilst wishing you all the very best, we do hope you will visit us again in the near future.
Aayubowan,

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Reviewed April 2, 2018

Stayed with my family for 2 nights over Easter (rooms 306 and 307). Beautiful property and lovely ambience in the common areas but sorry to say rooms were rather basic and bathroom mouldy and below expectations for the pricing. Food just above average and price does not match with quality and variety. No Valet parking available and car parking very inconvenient. Older guests need to be provided with electric carts to get about due to the long walks from common areas to rooms. Nice pool area, spa, gym and games, The highlight was the friendly and obliging staff (Thank you Mr Chathu and Ms Nadeesha at dining area).

  • Stayed: March 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Afzel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GhislaineLe, Resident Manager at Shangri-La's Hambantota Golf Resort & Spa, responded to this reviewResponded April 4, 2018

Dear Afzel T,
Thank you for taking time to share your experience with us here on TripAdvisor and for your candid feedback. Please do rest assured that we are looking in the aspect of further training for our staff and where required increases the cadre so as to ease the load.
We look forward to welcoming you back again in the future,
Ayubowan

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Reviewed April 2, 2018

We spent 4 days and 3 nights here as part of our Maldives vacation. Staff were fantastic, golf course was very good. Everything nice and clean. Food was good but do not waste the money on the BBQ meal at the Golf Course restaurant. It was grilled on a pan not on the grill, sent it back with complaints and they grilled it properly. Drinks also very short, a shot was 25ml, that is barely 2 tablespoons, complained and they topped it up. Beach is clean but no swimming, very steep so a lot of undertow and large waves slamming the shore. If you are going for golf there are a couple of things to be aware of, the rental clubs were all excellent, the caddies are locals with no real knowledge of the game or caddie etiquette, the pro shop is sadly understocked, could not even get a golf hat and of course golf balls are very expensive. The golf carts were well kept and electric. Room was large and well appointed, had a sea view but really can't see much, I recommend the golf/lagoon view. It is a long drive from the airport, 4hrs+, and the driver really does not give you any explanation of what you are seeing along the trip. I would recommend this resort for a golf stay as the course was not busy at all.

Room Tip: You pay extra for sea view but not worth it as the view is very poor.
  • Stayed: March 2018, travelled as a couple
    • Value
    • Sleep Quality
Thank tgrdecker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GhislaineLe, Resident Manager at Shangri-La's Hambantota Golf Resort & Spa, responded to this reviewResponded April 4, 2018

Dear tgrdecker,

Thank you for taking the time to share your feedback. We hope to welcome you back to our Shangri-La's Hambantota Golf Resort & Spa in the future !
Aayubowan,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 1, 2018

Unfortunately this hotel was very disappointing to the mere fact that we actually agreed a price before coming (double checked and confirmed by phone and writing) and when we arrived they charged us an additional 380 dollars on our booking.
Kids club is great but I would never trust a chain that does this and considering the road here is awful and cars barely have car seats i would come to sri lanka and stay somewhere else. Food is so so, staff is friendly but doesnt make up for the rest.

  • Stayed: April 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Annikasch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GhislaineLe, Resident Manager at Shangri-La's Hambantota Golf Resort & Spa, responded to this reviewResponded April 4, 2018

Dear Annikasch,
Thank you for taking time to post your feedback on Trip Advisor. At the outset, please accept our sincere apologies for whatever has transpired and so resulted in being rated so low. We would very much like to hear from you in order to understand the reasons for your disappointment and also to know how we can improve our overall guest experience. Please do contact me directly for further details at hambantota@shangri-la.com
We look forwarding to hearing from you.
Aayubowan,

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