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Reviews (335)
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All reviewspizzacopper canyonthe main streetwood stovenice tourhotel managerwater pressurerooms are bigour entire tripclean hotellog cabin stylein townlarge restaurantan easy walktrain stationcoffee makerbeds were comfortable
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3 - 8 of 335 reviews
Reviewed April 4, 2018

We were in this hotel for one night on March 28th. When I woke up in the morning I noticed that between the bed sheets there were 2 dirty socks! That means that they did not change the sheets after the previous guest left, nor made the bed properly. A complaint was filed by our travel agent, who was touring with our group, and the best the management could do is give $500 Pesos back!!! What a joke.

  • Stayed: March 2018, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Aurora R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
COPPERCANYON4U, Front Office Manager at Best Western The Lodge At Creel Hotel & Spa, responded to this reviewResponded April 7, 2018

yes !! I know, specially when they were yours ! great bonus ! we are always open to recive complains, and fast to resolve as the clients said so, give a fast answer is our speciality but let us know in advance !! great Joke !

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 31, 2018

Not what expected of an American chainlots of character and great dining choices. They found a room for three people sharing with three separate beds, great! Right in the centre of a very interesting Mexican town.

Stayed: March 2018
Thank future95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
COPPERCANYON4U, Guest Relations Manager at Best Western The Lodge At Creel Hotel & Spa, responded to this reviewResponded April 2, 2018

thankyou !!!! yes it is !! that´s exactly what we are !! and some more !

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 7, 2017

There is something that that hotels have and others do not. This hotel is in the latter category.

The rooms are clean and the lobby and dining room spacious and filled with interesting knick knacks.So for that reason, the hotel is worthy of a 3 of 5 rating.

what is lacking is the human factor. The staff in the dining room and lounge areas did not seem to be happy. Service was slow and we never received any smiles.

Another sore point, the check-out time is 11:00 am. This in itself is not a major problem, but our group was travelling to Chihuahua on the last leg of our El Cepe train tour through the Copper Canyon. The hotel does offer transfer to and from the Train, but this occasion (like I think many more) the train was 1 hour late. They took us to the station 1 hour early, which meant we were sitting at the station for close to 2 hours. Other hotels down the line checked the trains progress and transferred us there accordingly.

One positive note; the gentleman at the front desk arranged a private tour for our group of 4. A family of 3 joined us. The tour was of a local Tarahumara Village, lake and Mision and Cave. The tour was between 2 - 2.5 hours in duration and was well worth the 210 pesos per person.

  • Stayed: November 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Allan Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
COPPERCANYON4U, Public Relations Manager at Best Western The Lodge At Creel Hotel & Spa, responded to this reviewResponded December 10, 2017

We thank you for your time, we always appreciate all the comments, give us the opportunity to be better, our responsibility is to give a better service every day, if people smile or not smile some times is part of our culture and we need to respect the culture and traditions of the local people, and that doesn´t mean they are not happy.

Our Transfer to the train station from the Hotel is a complimentary service, and our service is under squechual, to have an order with our vehicles, as you said, we have tours, and the client is always free to decide if takes or not the transportation service.

And like any other place in the world the Check-out time of the hotel does not obey the train schedule; if your plain, or your bus are late check-out time of the hotels don´t change.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 20, 2017

We were at the middle of our 2 week private excursion organized by Copper Canyon Adventures Tours who selected the BW Lodge. The hotel is a log cabin style and our room was equally the same. Very charming & cozy.

Room Tip: The WiFi in the lobby is less than desirable....very slow
  • Stayed: November 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank arturofranz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 9, 2017

Hotel doesn't recognize loyalty status at all. Great Character property you won't find anywhere else. Don't take the tour if they are using the van with excessive decals covering windows. You won't see clearly. Beware of how crowded the tour will be in advance. Overall you should be satisfied.

  • Stayed: November 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank 908rossd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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