Name: really poor but charge $600 - 750 a NIGHT for a 3 bed villa
Item: Rydges Resort Hunter Valley
Rating: 2
Author: EatSleepTravelChill

Show reviews that mention

All reviews the crowne plaza kids club bedroom villa golf course red salt hunter valley redsalt restaurant large pool school holidays buffet breakfast three bedroom main building tennis courts great facilities king bed mid week conference

Filter

Updating list...

247 - 252 of 2,284 reviews

venetaba

64

Reviewed July 8, 2020

Not “COVID-safe” and apathetic attitude to service

We were extremely disappointed to find someone else’s dirty underwear in the TV cabinet of our villa. When we complained, we were told our cabin would be given a deep clean service but 40 minutes later nobody had arrived. Then we asked again and the only clean we got was our bed made and the underwear removed.
A couple we spoke to at the same hotel also had a half drunk bottle in their fridge and it wasn’t replaced. Food was also found on their seats. Clearly the hotel is claiming they provide a clean service and care utmost for their customers but this has not been demonstrated on our stay. We were not offered anything complimentary. I will never stay here again and would recommend finding elsewhere to stay in the Hunter.

Date of stay: July 2020

Ask venetaba about Rydges Resort Hunter Valley

2 Thank venetaba

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear venetaba,

Thanks for your review. We understand you have spoken to one of our Resort Duty Managers upon checkout regarding your stay - please feel free to reach out via those contact details should you wish to discuss anything further.

Regards,
Hotel Management

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Aussiefamily99

Sydney

4234

Reviewed July 5, 2020 via mobile

Tired and not for a luxury escape

Three bedroom villa - Rooms are worn and grotty - stains on the rock hard lounges and worn carpet. Staying for 4 nights we had to constantly contact housekeeping because not enough tea towels, chux, toilet paper, detergent etc/ basic items to keep the place clean as no service. Housekeeping staff and concierge were responsive and friendly so can only imagine it’s management trying to cut back on essentials that’s the problem. Restaurant is dismal - poor pub food. Eg - Think rubbery pizza base with a minimal amount of topping, calamari with a teaspoon of salad - no excuses in 2020 for such plain cost cutting cuisine. Again we could see the staff run off their feet so think it’s a management problem, A really disappointing experience for the price we paid. Their expectation is that guests are groups out for a boozy weekend splitting the bill so it’s cheaper but we were a family paying the whole amount for everything and didn’t get value. Villa was noisy - very close to the airport so a lot of propeller and helicopter noise plus very old air conditioning units that kept us awake. Wouldn’t recommend or revisit.

Date of stay: July 2020

Ask Aussiefamily99 about Rydges Resort Hunter Valley

2 Thank Aussiefamily99

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Aussiefamily99,

We appreciate you taking the time to provide feedback about our restaurant menu and service – it’s been a challenging time for everyone, and we appreciate your patience while we adjust to the ‘new norm’.

Whilst our menus may not look the same as they did pre COVID-19, we are still committed to providing the same high level of True Hospitality for our guests, and supporting local growers and suppliers. We understand that you felt you did not receive value for money in this case and will provide the feedback to our chefs.

The housekeeping team service the resort villas every 7 days, or upon checkout – so we apologise if this was not communicated clearly to you prior to arrival. We can provide any additional housekeeping villa room servicing from an additional $25 per villa (depending on villa type) which can be arranged via our 24/7 Duty Manager.

Thank you for the positive feedback about our restaurant, housekeeping and concierge teams responding quickly during your stay.

If you would like to discuss your stay further, please don’t hesitate to contact the resort direct.

Regards,
Hotel Management

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Elfa213

Greater Sydney, Australia

11

Reviewed June 28, 2020

Hotel accomadation

The hotel is advertised as 4.5 star
This is further from the truth. Very substandard eg toilet flush didn’t work,Stove hot plates didn’t work
No room service unless requested
Breakfast in dining room ordinary we travelled all over the world and to sell this hotel on the web at four star is a joke.

Room tip: This venue is totally overrated and needs a total renovation

Date of stay: June 2020

Ask Elfa213 about Rydges Resort Hunter Valley

1 Thank Elfa213

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Elfa213,

Thanks for taking the time to provide us with your feedback. We always strive to deliver a seamless guest experience and regret to hear that we did not meet your expectations during your stay. Thanks for your feedback about the room amenities - we will ensure this is addressed.

We regret to hear your feedback around breakfast - thanks for your patience with us whilst we navigate these uncertain times and adjust to what the 'new norm' looks like in our restaurants. Our team are missing being able to serve our award winning buffet and hope that we are able to resume this service if government restrictions are lifted.

If you would like to discuss your concerns further please don't hesitate to reach out to us directly at the resort.

Kind regards,
Hotel Management

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

SugarBeanz

Mascot, Australia

83

Reviewed June 23, 2020

Average Hotel

Booked pool-access room since it was promoted on the website. Reception Lady (Wish I have name to write) was very nice, very professional. Even got the early check-in and anniversary house drink vouchers. After check-in, realized pool-access door wasn't opening. Visited reception, informed that the pool is closed due to maintenance which is understandable since Covid-19. It was my mistake that I didn't check the website properly but it would have been nicer if there was pop-up alert when I book the room on their website or comments upon checking in. Hotel provided $50 credit for our stay which we used for room service dinner.

Room was clean but little bit old. Loved the bed. It is very comfy :)

Used the lobby bar for few drinks. It was quite busy.

Room service wasn't the best. Took 40min to receive 1 Pizza, 1 Garlic Bread, 1 Pasta. Food wasn't amazing but little under than our expectation.

Gym was good - it could be better if there were AC, Music or TV, or even window access. There was no air flow while I worked out - which wasn't that pleasant.

Checking out was quick and smooth. Overall it was nice stay but wouldn't stay till all the renovation finishes.

Date of stay: June 2020

Ask SugarBeanz about Rydges Resort Hunter Valley

1 Thank SugarBeanz

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear SugarBeanz,

Thanks for taking the time to provide us with your feedback. We are delighted to hear that you were able to celebrate your anniversary with a trip to the Hunter Valley. We are pleased to hear that your check in and check out were both smooth and seamless, and that overall you enjoyed your stay. We always aim to deliver a seamless guest experience and regret to hear that parts of your stay were not to your satisfaction. Thank you for your feedback around the gym and room service - we will ensure this is communicated. We do hope to see you again soon.

Regards,
Hotel Management

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

NickW5555

Central Coast, Australia

3711

Reviewed June 20, 2020 via mobile

Great place to stay

Great place to stay, 2 options for dining Red Salt for fine dining , The Brewery for more casual/family dinners (both are really nice food). Cocktail bar in main foyer as well, the Brewery has great beers,ciders and wine. Rooms are modern and clean. Two pools, one for families and one adult only. So if you want have a great weekend away and have it all in the one place this is a great option. Also very close to all the attractions in Pokolbin.

Date of stay: June 2020

Ask NickW5555 about Rydges Resort Hunter Valley

Thank NickW5555

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

View more reviews

Previous Next

1 …41 42 43 …

really poor but charge $600 - 750 a NIGHT for a 3 bed villa - Review of Rydges Resort Hunter Valley

really poor but charge $600 - 750 a NIGHT for a 3 bed villa

Woodlane Cottages Hunter Valley

Lovedale Cottages

Bluebush Estate

Emma's Cottage Vineyard

Madigan Wine Country Cottages

Adina Vineyard & Olive Grove

Lilies Luxury Retreats

Blackwattle Luxury Retreats

Ironstone Estate

Sovereign Hill Country Lodge