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Reviewed September 8, 2018

We have spent a number of holidays over the years at the Illa d'Or and this year sneaked a few days to celebrate my birthday after what had been a very difficult and sad year.
It was just like going home to a warm and welcoming family. The management team who are very visible and their staff did everything to make these few days as comfortable and pleasant as possible. At our request they arranged for a taxi to collect us from the airport which was waiting for us on our arrival to take us to the hotel making it possible to enjoy and make the most of our first afternoon and evening.
The hotel is constantly evolving the recent upgrades made to the fabric of the hotel ensure the comfort of their guests. We have stayed in a number of different grades of rooms all of which have been beautifully decorated and well maintained. The rooms with a sea view are spectacular waking in the morning to that view is quite special .
Having breakfast by the sea is so relaxing and the choice and variety of breakfast fare is outstanding.
Diner is relaxed affair and of high standard.
On a previous visit we took the opportunity to book a half day cruise around the bay on the hotels own boat the Isabel Maria. This was one of that holidays highlight with a multi- lingual captain and fabulous scenary. The captain anchored off the far side of the bay for those who wanted to swim which was great fun. We were then provided with a delicious luncheon before returning to Pollensa to spend the afternoon around the pool enjoying refreshments from the outside bar There was not enough time to repeat the cruise on this occasion but it is definitely a treat I can recommend and should not to be missed.
I was hugely grateful to the team for making my birthday one to remember. A beautiful vase of flowers were delivered to my room with a birthday card and vouchers from the staff inviting me to enjoy some of the spar facilities at a discount. It was also lovely to pass through the reception area to be wished Happy birthday on the way to breakfast by the staff.
It's obvious that there are many returning guests which I can understand. It is a very special service that is offered here which we will definitely be returning to enjoy again hopefully later this year

Stayed: June 2018
1  Thank Coastal787417
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelillador I, Director General at Hotel Illa d'Or, responded to this reviewResponded September 9, 2018

Dear Janeangel,

thanks for the fantastic review! We are always excited to hear how much our guests loved their visit to Illa d'Or.

Thanks again for keep coming back, it was our pleasure hosting you and we hope to see you again soon!

Best wishes,

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Reviewed September 8, 2018 via mobile

After a late evening stroll along the Pine Walk we stopped here, live music was playing, we had a drink each , lovely atmosphere, very romantic & very secluded, not many around , the water at the jetty was crystal clear & very inviting , would love to stay in the hotel but alas it is out of our budget .

Stayed: September 2018, travelled as a couple
Thank loveGra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelillador I, Director General at Hotel Illa d'Or, responded to this reviewResponded September 9, 2018

Dear LoveGra,

thank you very much for stopping by and we hope you come see us again soon.

You will always be welcome!!

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 8, 2018

We usually holiday in the south of Mallorca but returned to this hotel having stayed previously whilst touring the island. It is still a lovely hotel in an unrivalled position on the bay. However we were disappointed at the attitude of the management after we had seen cockroaches on the terrace.
They were unconcerned and quite dismissive, just not as expected when we feel that such unwelcome guests should have been taken more seriously!

  • Stayed: August 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Travelquay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 8, 2018 via mobile

My wife and I went here for 4 nights. We have been visiting Pollensa and Pureto Pollensa for 12 years - usually in villas NK Pollensa with our children or small hotels in Pollensa old town when we escape without the kids. We have been for drinks on the terrace here before but we thought we’d stay here and give it a try. The positioning of the hotel is fantastic. Right on the water with a good outdoor restaurant on the terrace right by the water (lovely spot for breakfast too), nice bar are and also an area with sun beds for hotel guests right on the sea. One great thing the hotel does it that there is no rush to get sun beds every morning as you are not allowed to run down early and plonk your towels down. If the hotel staff spot beds not used at the beginning of the day (and they is a person who looks for this activity) but with towels, books etc on them they simply remove them all and keep them safe for the owners and let someone else have the beds. Fantastic idea!!! Rooms have been modernised and whilst not that big are very contemporary with nice bathrooms and clean and comfortable. Aircon in rooms works reasonably well although controllers are not digital so its a little hard to get the temperature just right. Staff are helpful and friendly, food is good and prices not too bad for this quality of hotel. Any downsides? Well, we could hear everything in the adjoining rooms from our room which meant getting woken up one night when the guests returned at 4.30am and had a normal volume conversation - quite nice to hear all about their night out but not at 4.30am!! Also, the hotel has one of those old fashioned “men have to wear trousers in the indoor restaurant” policy. Not for me I’m afraid..... perhaps this is to appeal to the retirement age guests but it feels pretty archaic. We didn’t want to eat indoors in any event but something to note. Overall however, a lovely hotel, fab location and we will stay again.

Stayed: September 2018, travelled as a couple
Thank conrad_tate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelillador I, Director General at Hotel Illa d'Or, responded to this reviewResponded September 9, 2018

Dear Conrad_tate,

Thank you for sharing your comments about your stay with us.

We are happy to know that you had a great time her and we look forward to your next stay at Illa d'Or!

Kind regards,

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Reviewed September 7, 2018

As usual fantastic holiday at the Hotel Illa d'Or, worth upgrading to a sea view and balcony, bathrooms nice and large and big walk in shower which was a bonus (we had Room 206 on second floor) Beds very comfy and Room recently updated.

Staff excellent in Reception, Restaurant, Terrace Bar, rooms kept immaculate by the maids, love the turn down service and bring the chocolates home.

Breakfast buffet very good and the choice is second to none, Dinner always good and waiting staff cant do enough to help.

Hopefully will be back next year for another great holiday.

Room Tip: Room 206 very good and views are excellent can hear the entertainment without it being too noisy.
  • Stayed: August 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank brennie2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelillador I, Director General at Hotel Illa d'Or, responded to this reviewResponded September 9, 2018

Dear Brennie2014,

thank you so much for taking the time to leave us a generous five-star review!

We are glad that everything went so well during your stay and you enjoyed our breakfast buffet, dinner and our staff.

Thanks again for keep coming back and we hope to see you next year!

Kind regards,

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