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All reviewswhole familyspeak englishnice breakfastlunch and dinnervery nice placeindoor skiingfamily stayinclusivebedsbeginnersdinerhamburgsurroundingsafterski
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Reviewed March 31, 2018

The food was bad. The bedste terribel. The ski rental fine. But i had to go to the reseption everytime i ned chance and they sent med forword to the bar and they send ud back. We dont now if er Will visit again

  • Stayed: March 2018, travelled with family
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Review collected in partnership with this hotel
Thank malenekajberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anika L, Director of Sales at Hotel Hamburg-Wittenburg, responded to this reviewResponded April 4, 2018

Hello, thank you for taking the time to write us a review. We are working hard to improve our menus and buffet restaurant. We apologise your experience did not meet your expectations. We hope to welcome you back again in the future and to make your stay with us more enjoyable. alpincenter Hamburg-Wittenburg has undergone and is undergoing some changes and renovations to improve the experience for our guests.

Kind regards,

Team alpincenter

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
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Reviewed March 16, 2018

I took my kids to try skiing for the first time as a tryal. Everything went just fine and it is very practical to have hotel integrated in the ski facility. The staff is nice and the overall experience was good. I'll definitely come back.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anika L, Director of Sales at Hotel Hamburg-Wittenburg, responded to this reviewResponded March 22, 2018

Thank you for your review! We are happy you enjoyed your stay with us and hope to welcome you again in the future.

Best,

Team alpincenter

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Reviewed March 12, 2018

Great fun at the ski park and nice hotel room. The breakfast was good, but the rest of the food was a little bit borring. The staff was friendly and helpfull. I recomend the place to people who likes skiing for a couple of days.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
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Review collected in partnership with this hotel
Thank thorup2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anika L, Director of Sales at Hotel Hamburg-Wittenburg, responded to this reviewResponded March 14, 2018

Thank you for your review. We appreciate you taking the time to write to us.

Best,

Team alpincenter

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Reviewed February 26, 2018

We foundation it on take offer. We did not know that there where two centers near Hamburg. But we will chose snow dome for our next stay. the staff at the ski center was no way near a good experience. They were condensceding and very unfriendly. Futhermore were the lunch and the dinner something near the worst food we have ever tried. The meat was dry, poor selection, the veggies was wet and sloppy. Even the tomato soup, which you almost cant get wrong, was really bad. The smal bread pieces and the loaf of bread was hard as Stone. You couldnt eat it before it was made wet with soup. It was a really sad experience!!!! We didnt get the difference in experience of the lunch and dinner to the breakfast. The breakfast was lovely. The hotel staff was very friendly and hepfull. Futhermore was the hotel a good experience

  • Stayed: February 2018, travelled as a couple
    • Value
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Review collected in partnership with this hotel
Thank nadiaschultz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anika L, Director of Sales at Hotel Hamburg-Wittenburg, responded to this reviewResponded March 14, 2018

Thank you for your review. We appreciate you taking the time to write us. We apologise for your experience in one of our restaurants. We take your complaint seriously and are working hard on improvements in our kitchen and restaurant. We do hope to welcome you again in the future and provide you with better service and overall experience.

All the best,

Team Van der Valk Hotel Hamburg-WIttenburg

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Reviewed February 22, 2018

super place for families - we enjoyed the snow, the food, the rooms. very nice holiday for the whole family. We would like to visit Van der Valk agin - perhabs later this year. we enjoyed all inclusive

  • Stayed: February 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ao560
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anika L, Director of Sales at Hotel Hamburg-Wittenburg, responded to this reviewResponded March 14, 2018

Thank you for your review. We are very happy you enjoyed your stay with us!

Best,

Team alpincenter, Hotel Van der Valk Hamburg-Wittenburg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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