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Reviews (601)
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Reviewed October 28, 2017

I made a reservation for two nights here via Accor's website. My credit card was charged in advance (pre-paid rate). For the first time since 2005, when I start being an Accor loyal member, the hotel staff not only cancel my reservation 1/2 day before the check-in, but also treat me like a dog over the phone when I complained. Extremely disrespectful staff (two different occasions, two men, no manager on duty during business hours). They claimed they were "fully booked". Why the Hell they accepted my money and the booking in the first place, then? During my last interaction with one of the rude staffers, I begged him to talk to the manager, so the supervisor could talk to me and explain himself. I have never received a call, e-mail or smoke signal.

I know this is Brazil, but... even in this country there are better options: do not be a fool like I was.

Room Tip: Make sure to have a confirmation of your room reservation in written, made by the hotel staff.
  • Stayed: October 2017, travelled on business
    • Service
1  Thank PMTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caminhodosol, Owner at Pousada Caminho do Sol, responded to this reviewResponded October 29, 2017
Google Translation

Prezado,
O senhor deveria dirigir a sua reclamação a rede Accord.
Ela foi responsável por vender uma unidade habitacional sem disponibilidades.
Ninguém da nossa pousada dirigiu nenhuma palavra grosseira durante sua chamada.
Pelo contrário, quem se manifestou de forma grosseira com os nossos funcionários foi o senhor.
A própria rede Accord nos anunciou que nenhuma medida deveria ser tomada pois eles próprios já estavam em contato com o senhor para resolver a questão.
Seu cartão não foi debitado em nenhum momento. O senhor está completamente enganado e nos acusa de forma leviana e mentirosa.
O título do seu comentário deveria ser da sua própria pessoa e não do nosso estabelecimento.
Quanto aos seu comentário preconceituoso ao Brasil prefiro não comentar.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 20, 2017

We spent three nights here and enjoyed our time very much. The pousada is located at the top of a street and the hike up the hill is worth it--directly across the street from the hotel is a beautiful view and direct access to Praia Grande.

All the staff members we interacted with were friendly and put up with our limited Portuguese. One staff member, Isabel, speaks great English which we really appreciated. She was super friendly at check in and helpfully told us where we could do some shopping in town. Each time we saw her during our stay she went out of her way to make sure we were taken care of which was really nice.

Our room had a nice view of the pool area and was large enough for two people and our luggage. The shutters on the window did a great job blocking out the light every morning and we slept well in the king sized bed. Although you did hear a little noise from the dining area downstairs (since our room was right above the kitchen) it died down by 10 pm each night so it was no problem.

We enjoyed a delicious complimentary breakfast spread each morning which included many different cakes, cereal, breads and also eggs and other made to order items. It got crowded down there some mornings but the staff worked constantly to refill items and make sure everyone could get what they wanted.

Since the hotel is located at the top of the hill the wind was loud at night but it was good white noise for sleeping and we were cozy in our room. We definitely would stay here again if we get the chance to return to Arraial do Cabo.

Room Tip: Rooms that are not located above the dining area may be quieter at night.
  • Stayed: October 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Rachel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 31, 2016

The posada is located up hill in a stoned road near playa grande, which makes it really nice. There are many plants in the interior gardens, which makes your stay in the posada, even nicer. The pool really beautiful in the patio. Very good breakfast and the restaurant in the posada has delicious meals. Also, very well attended by kind and warm personnel. The shower could be improved given the quality of the posada. Overall fully recommended if going to Arraial do Cabo!

Room Tip: there is a very nice room by the pool with a view to town (nª 2), very nice. We stayed in nª 9, recommendable
  • Stayed: July 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank José Miguel I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 14, 2016

Very close to the beach, although arrial do cabo is a very small town so everything is close together. Its about 20 mins walk to the bus station. Beautiful view to watch the sunset 2 mins walk from the hotel.

I had a good experience here. The staff did their job, but without a smile on their face, which was weird, but i cannot complain at all.

Had an expensive restaurant which i did not go to, there is a very nice pay per kilo place just down the road which i went to, very good people who run it.

Room Tip: My room was on the ground floor right next to the pool which was a little noisy, but i personally didn't mind.
  • Stayed: February 2016, travelled solo
    • Value
    • Location
    • Service
1  Thank Benjamin I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 17, 2015

Had such a nice relaxing time here when we visited in May! The rooms were amazing and the bed was huge! We had a really nice view over Arraial from our balcony. There's a steam room and pool to relax in along with a restaurant which does a nice breakfast. It's really near to Praia Grande and maybe a 15 minute walk to the other beaches. At night there are restaurants nearby and Arraial apparently has the most bikini shops in all of Brazil! There was good wifi and the rooms were cleaned regularly. Would love to go back!

  • Stayed: May 2015, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Alex S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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