We booked a family room for 2 nights as we have 2 boys, one is nearly 13 and I wanted the family room with the separate room for the boys. When we arrived we were given the key for room 18. We went to the room and found that there was someone already checked into the room. Went back to reception and discovered that they had checked someone else into the room we had booked. We were then offered room 20, this was not suitable for 4 people at all. It didn't have a separate room for the boys as I had requested. We tried to find another hotel in the area but as it was a bank holiday weekend, they were fully booked. We didn't really have much choice but to take the room.
We went back downstairs to the bar and the girl who had checked us in offered to give us 2 rooms the following night, I tried to explain that I wouldn’t leave 2 children in a room on their own. She was very pleasant and helpful and I know it wasn’t her fault but I was really disappointed and it really did spoil our break.
We ordered our dinner and some drinks, I have to say the food was excellent. They gave us the meal and drinks for free to make up for the mix up.
Later on we were told that they could move us to a 3 bed house beside the hotel the next day. This was fine, we excepted the offer and moved into the house the next afternoon. The house is fabulous, plenty of room.
At checkout, the lady didn’t know how much we owed and asked me ??? I wasn’t sure and mentioned an amount and she took that. Since arriving home I have discovered that we have been overcharged. I am waiting on a reply to an email I have sent to them.
Overall the hotel is in a lovely spot right beside the beach. They do have problems, it all seems a bit disjointed, nobody on reception, you have to go looking for someone to check in and check out. Service in the bar could be better, I think they just need more staff at busy times.
I’d love to go back to stay again but I would be worried about this happening again as the accommodation side of things doesn’t seem to be run very well. The mix up in the rooms was blamed on not being able to read someone’s handwriting.
- Official Description (provided by the hotel):
- The Strand Inn, Dunmore East is a contemporary Inn with a relaxed beach style. The Inn has fifteen stylish bedrooms, most with outstanding panoramic ocean views. The hotel is nestled in the South East Ireland coastline, on the edge of Dunmore East. Discreetly set in a unique position, with the terrace being the perfect vantage point to admire the views across to Hook Head. Just below is the stunning Dunmore East beach and cove, perfect to unwind on. The Strand Inn is owned by the Foyle family and has been totally transformed to blend contemporary cool with coastal comfort. ... more less
- Reservation Options:
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- Also Known As:
- The Strand Hotel Dunmore East