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“Great Country Escape”

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Schlosshotel Kronberg
Certificate of Excellence
San Antonio, Texas
Level 5 Contributor
70 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Great Country Escape”
Reviewed 21 February 2012

Hotel is in a wonderful location not far from Frankfurt. Very historic and well preserved. A member of the Small Luxury Hotel association. The likes of US Presidents: Eisenhower, Clinton, and Kennedy stayed here along with several European Kings and heads of state. I stayed their with my wife and two young children. When we checked in, the room we were scheduled to stay in had lighting issues, so they upgraded us to another room. Reception service was excellent. The room was spacious and had a wonderful view of the grounds. We enjoyed Afternoon Tea on Sunday (only day formal afternoon tea is offered). It was set in a wonderfully decorated library. Service was very good and they accomodated our children nicely. The grounds offers a nice golf course, manicured gardens, and stables/cottage...worth the walk around. They also offer a walking tour of the palace on the weekends in both German and English. I had a few drinks at the bar in the palace that evening, nicely decorated, but the service at the bar was average. Breakfast in the formal dining room was very nice both in selection and service. Ensure you bring some moderately formal attire for meals and tea to avoid feeling out of place. Overall, very wonderful place for romantic getaway or family trip. Highly recommended.

  • Stayed February 2012, travelled with family
    • Value
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Helpful?
1 Thank Travis73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schloss123, Manager at Schlosshotel Kronberg, responded to this review, 20 March 2012
Google Translation
Wir hatten die Freude, Sie im Schlosshotel Kronberg begrüßen zu dürfen. Für Ihren ausführlichen Erfahrungsbericht über Ihren Aufenthalt möchten wir uns herzlich bedanken.
Aus Ihren Zeilen wird deutlich, dass Sie sich bei uns wohlgefühlt haben und das Ambiente des Hauses genossen haben. Gerne haben wir aber auch Ihre Anmerkungen aufgenommen und möchten Ihnen versichern, dass wir diese nutzen, um weitere Verbesserungen umzusetzen.
Wir hoffen sehr, dass Sie uns bald mal wieder besuchen werden.
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691 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (79)
Date | Rating
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English first
Miami, Florida
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 17 January 2012

We stayed for three nights over New Years in the Schlosshotel. While the building is stunning, the hotel operations are not up to standard, especially given the price. Let me start in order. When we arrived the sink was broken. Unfortunately, no maintenance was on side so that it took several iterations to get this fixed. Well, this can happen in a good hotel and it was finally fixed. However, this was only the start of a very unfortunate weekend. Next, we discovered that the TV did not really work. After asking several times for this to be fixed, we were finally told that due to lightning in 2010 (!) picture quality had been bad in all rooms. But, we were assured they had identified the problem and were working on it (since 2010?). The second day, my wife’s pajamas had disappeared (she left them on the bed). By the way, room service would never fold the pajamas but just leave them on a heap. She searched her luggage, looked under the mattress and behind the furniture. She did not find the pajamas, but instead a used handkerchief under the mattress and dirt behind the furniture. We called the front desk to ask whether they could kindly check with room service if they had accidently taken them. The second day we were in the room when room service was there and I can see how they just take all the sheets in a bunch and remove my pajamas with it!!! If I wouldn’t have pointed this out to the cleaning lady, my pajamas would have been gone as well. At this point, my wife is upset and goes down to the front desk (they had not gotten back to us on the missing pajamas). Unfortunately, the lady at the front desk is extremely unfriendly and defense, but finally offers my wife to not charge for breakfast. When my wife tells me, I am very surprised since I had already paid cash for breakfast! Now I have to go down to the front desk and they give me a lame explanation for the mistake instead of an excuse. We are finally reimbursed about 110 Euros (we spent about 1000). We were told they would check laundry for the missing pajamas but never heard back.
To summarize: Almost comically bad service and management. The location is amazing, but there are other beautiful options with better service nearby. Food was ok for the price but nothing extraordinary.

  • Stayed January 2012, travelled as a couple
    • Value
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Helpful?
15 Thank jms022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schloss123, Manager at Schlosshotel Kronberg, responded to this review, 16 February 2012
Thank you ever so much for your comment. We do appreciate you taking your time to report about your stay and deeply regret that it left such a bad impression on you. Rest assured we take your comments very serious and have already taken steps to rectify our shortfalls as commented.

However in this particular case we would also love to express our disappointment of some of your descriptions. We certainly expressed our regrets and apologised for all the inconvenience caused. Waving the breakfast charge together with the re invitation to the hotel extended by our duty manager was a gesture to reinstall your faith into the service we provide.
While of course it is not acceptable that we have not paid attention to your belongings when making your bed in the first place, we got back to you right away after the laundry opened from the bank holiday and sent you the pajama back to the US in due course 3 days after your departure.

It would be our absolute pleasure to welcome you back to the Schlosshotel and I would be delighted if I could look after your stay personally. It is our absolute aim to make the stay of our guests most memorable and we would appreciate if you could give us the opportunity to convince you of the Schlosshotel Kronberg. Please just get in contact with us when travelling back to Kronberg again and we will be of your immediate assistance.

Looking forward to your email and your next visit to us.
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philadelphia
Level 4 Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
Reviewed 30 December 2011

My husband and I stayed here during the first stop of our tour through Germany, the Czech Republic and Austria in September, 2011. Words really can't describe this experience. I had read a lot about this place before we booked our trip and I was adamant about staying here eventhough flying into Frankfurt took us a bit out of the way with regard to the rest of our planned trip. But, it was soooooo worth it! If you want to feel like royalty and have the experience of really living in a castle, stay here. It's as authentic, historic and old world as it gets, but has every modern amenity (complimentary wifi:), posh interiors, beautiful grounds and a wonderful, attentive staff who were approachable and eager to help but not fawning. This is a very difficult thing to achieve in the service indutry.

Our very large room on the second floor was grand and stunning with a lovely marble bath, sitting area, original leaded glass windows and even a small stone balcony looking out the back of the hotel, across the golf course, gardens and over the Frankfurt skyline beyond. Very romantic.

The common areas are something out of a 19th century history book. So grand and opulent, but yet comfortable. The lobby and main dining room were just gorgeous. We spent every evening after dinner in the piano bar off the lobby watching the expert bartender mix complex concoctions and listening to the wonderful live music.

Before the trip, we had already decided that a dinner in the Schloss' formal dining room was going to be the meal we would treat ourselves to for our 7th anniversary. When we arrived at the hotel the first morning, I asked if we could book a dinner reservation for that evening and the friendly woman at the front desk looked pained and very regretful when she had to tell me that they were fully booked that night due to a large convention in Frankfurt. We were a little disappointed, but quickly booked a reservation for the following evening since we were only there two nights.

The next night, we went down to dinner and truly had the meal of our lives. I was swooning a little over the anticipated cost, but reminded myself that we had budgeted for this. The food was expertly prepared, the service was immaculate and the whole dining experienced was one of those once in a lifetime moments (rivaled only by our honeymoon dinner at the Hotel de Paris in Monaco). We finished dinner and were bracing ourselves for the check when our waiter came over and informed us that our entire dinner was on the house because they were so sorry they could not accomodate us the night before! Shocked and grateful are the words that come to mind. We couldn't thank them enough. Then, when we got back to our room that night, there was a complimentary bottle of Riesling with a note wishing us happy annivesary and apologizing yet again. This was just above and beyond and made our stay there even more magical than it already was.

Overall, this was an experience everyone should treat themselves to once in their life. It was exepensive, but overall, the quality and value of our stay was beyond exceptional!!! Here's another extra special thank you to the wonderful staff of Schlosshotel Kronberg for making our time there extremely memorable!

P.S. The small town of Kronberg which is about 20 mins walking distance from the hotel is charming, quaint and an excellent way to spend a leisurely afternoon.

  • Stayed September 2011, travelled as a couple
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Helpful?
6 Thank kitty33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schloss123, Geschäftsführer at Schlosshotel Kronberg, responded to this review, 20 January 2012
Dear Kitty33,

I would like to thank you for these wonderful comments. So many heartening compliments about our hotel and our staff are more than we could wish for. We always try to fulfill all our guest wishes and to make every guest happy and in your case, we had obviously achieved our goal. This can be only reached with a team of highly motivated and outstanding employees.
It is a pleasure for me to share your feedback with my staff members.

We are looking forward to welcome you soon to our hotel.

With kind regards

Franz Zimmermann
General Manager
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Salisbury, UK
Level 4 Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 14 December 2011

I have stayed in other locations close by Kronberg, due to my work office being close by. This was certainly the best experience so far: the hotel location is great and all the staff I encountered were extremely polite and helpful. I certainly plan to return here next time I am in Kronberg and hopefully with my family also. Based on my verbal recommendations, a number of my colleagues will be staying here soon and I am sure they will enjoy the stay as much as I did. Unlike some other hotels, simple things like complimentary wi-fi, fruit and mini bar is the finishing touch!

Room Tip: Will update after my 2nd trip...
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  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Newton_Tony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schloss123, Geschäftsführer at Schlosshotel Kronberg, responded to this review, 20 January 2012
Dear Tony,

it was a great pleasure to read your comments regarding your recent stay at the Schlosshotel Kronberg. I am very happy that we were able to exceed your expectations and that you felt comfortable in our hotel. The team member on the front desk who provided you excellent hospitality service will be especially happy about your feedback.

I really hope that your travel plans will bring you soon again to Kronberg and the Schlosshotel Kronberg we are looking forward to welcome you again.


With kind regards

Franz Zimmermann
General Manager
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Boston, Massachusetts
Level 5 Contributor
76 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 15 November 2011

I could never have afforded to stay here but I was lucky that there was a huge book fair in Frankfurt and most every hotel was booked. I therefore was 'forced' to stay here and oh my was it spectacular. It was grand in every measure imaginable. It featured a lot of historical displays and well-kept grounds. Just keep in mind that the rooms are not air conditioned in the summer, at least not the one that I stayed in. Despite the grandeur, it was not stuffy; the hotel staff were very friendly. Kronberg is a quaint German town. Stay here if you can.

  • Stayed October 2011, travelled on business
    • Value
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Helpful?
Thank HV_Engineer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schloss123, Geschäftsführer at Schlosshotel Kronberg, responded to this review, 24 November 2011
Dear HV_Engineer,

I really appreciate your kind words regarding your last stay at the Schlosshotel Kronberg. It is great encouragement for us to see that you appreciate our services and the special ambiance
of our hotel. Also we will renovate our rooms step by step so that all of them will be equipped with air conditions in the near future.

We are looking forward to welcome you soon again.

With kind regards
Franz Zimmermann
General Manager
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Koenigstein, Germany
1 review
Reviewed 13 November 2011

We are very lucky. Near us are 3 5 star hotels, all with restaurants, spas and various seasonal programs. Das Bessere ist der Feind des Guten. The restaurant in the Schlosshotel Kronberg surpassed all expectations. On 11.11.11 we had a white gloved, many courses goose dinner, with a St. Emilion that while young 2008, went down smooth as satin. The bartender mixed perfect very generous drinks. The muscians in the bar played to the audience and seemed to love what they do. We have never stayed in a room because we live close by. However, we look forward to working our way through the seasonal offerings, from concerts, to BBQ's (in the winter, if that isn't a challenge), a Viennese type ball in early Spring and Sunday afternoon teas. There are also children's programs. Too bad our children are too old to participate. As one says in parlance, "bang for the bucks," (the prices): fair for what it is and the professionality of the service, which is friendly and attentive, but not hovering. What best describes the hotel is perhaps the feeling one reads about in books or magazines that refer to the time of the grand hotels, when generations in a family met at a hotel for whatever the occasion and returned year after year.

  • Stayed November 2011, travelled as a couple
    • Value
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Helpful?
Thank mrfsb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schloss123, Manager at Schlosshotel Kronberg, responded to this review, 16 November 2011
Dear mrfsb,

thanks a lot for your wonderful comment on your recent visit to the Schloss-Restaurant at the Schlosshotel Kronberg. We appreciate your time and affort in writing such a delightful review. Our employees really love working in the hotel industry and are constantly trying to give our guest a unique experience during their stay. I am glad you noticed that and it will be my pleasure to share your comments to my team.

I really hope that you will be back giving us the oportunity to welcome you again to our hotel.

kind regards

Franz Zimmermann
General Manager
Schlosshotel Kronberg
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Essex, Connecticut
Level 6 Contributor
146 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 16 October 2011

We were ex-pats living in Kronberg directly behind the Schloss Hotel in the '90s. I walked the path around the golf course each day and felt the peace and serenity of the property. Last week we were flying through Frankfurt and decided to stay at the Schloss to experience it from within.
We had a wonderful experience. Our first floor room overlooked the golf course with the city of Frankfurt in the distance. We had heard the history of the Schloss but were never sure it was accurate. The gentleman at the desk provided us with an additional write up about the hotel and answered our many questions.
Every where you look there is a piece of history. It is truly amazing.
Although we did not eat dinner there because we had a favorite small restaurant in the woods we wanted to experience again, we did come back to the bar afterwards to listen to the piano player and singer. It was very nice.
We also had a wonderful breakfast in the morning before we took a nostalgic walk along the path and through the rose garden. It was a wonderful end to our trip.

Room Tip: The first floor is beautiful. Antiques line the wide corridor. I do not believe that is the case in...
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  • Stayed October 2011, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Kronberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schloss123, Geschäftsführer at Schlosshotel Kronberg, responded to this review, 21 October 2011
Dear Kronberg,

I would like to thank you for staying at the Schlosshotel Kronberg. Your feedback is highly appreciated and I am very happy that we could meet (and even exceed in some points) your expectations.
History lifely is what we deliver to our guests and I am really happy that our efforts are being valued.
I hope you had a safe journey home and that you will give us the pleasure to welcome you soon again to our hotel.

With kind regards
Franz Zimmermann
General Manager
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Additional Information about Schlosshotel Kronberg

Property: Schlosshotel Kronberg
Address: Hainstr. 25, 61476 Kronberg im Taunus, Hesse, Germany
Region: Germany > Hesse > Kronberg im Taunus
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Kronberg im Taunus
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Schlosshotel Kronberg 5*
Number of rooms: 62
Official Description (provided by the hotel):
Schlosshotel Kronberg is located above the picturesque small Taunus town of Kronberg in the middle of an impressive park with 58 h next to a 18-hole golf course. As a hotel nearby Frankfurt this beautiful property is loved in equal measure by businessmen, golfers, gourmets, people who appreciate art and traditional values. Also for weddings and bridal pairs it is the perfect place to be. The Schlosshotel Kronberg, also a Golf resort and castle hotel, is owned by the Landgrave and Princes von Hessen and has since 1954 been a luxury hotel of the first order. Built under commission from Empress Victoria Friedrich and completed in 1893, Schloss Friedrichshof is today one of the most impressive German castles and offers its guests living history to touch and feel. Exclusive furnishings and an impressive collection of antiques and paintings from the private estate of the mother of the last Kaiser convey the authentic ambience of a castle from imperial times. To make your stay even more memorable and comfortable, we have considerably renewed Schlosshotel Kronberg over the last 2 years. For creation and design, the well-known British Interior designer Nina Campbell were appointed, who combines vintage furniture with own designs realising a perfect room and space concept. The newly-created rooms, all equipped with air conditions, decorated in warm colors and with delicate fabrics and floors and immersed in special lighting welcome the guests in a very cordial way. Enjoy the unique historic ambiance and indulge in the luxurious setting of Schlosshotel Kronberg. Our particularly personal service spoils you after an eventful day either in the lobby in front of the fireplace or on the castle terrace on mild summer evenings. Due to the perfect connection to Frankfurt, the fair and the international airport, our hotel is also a very convenient solution for business travelers who benefit from free amenities such as wireless Internet, minibar/bar fridge, shoe polish service, fresh fruit and mineral water in room and daily newspaper. ... more   less 
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Also Known As:
Schlosshotel Kronberg Hotel Kronberg Im Taunus
Schlosshotel Kronberg Im Taunus
Schlosshotel Kronberg Hotel Im Taunus

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