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Reviewed April 4, 2018

My partner and I were very interested in the Melia Alicante-Hotel due to its excellent location and very positive reviews. The hotel is moments from the beach, a very short walk from the vibrant bar and pavement café scene of Alicante and is overlooked by the Historic Santa Barbara Castle.

We were then sold by The Level: an upgrade within the Hotel itself; an additional £50 each for the three nights. This upgrade offers amazing service- all the staff were amazingly charming and knowledgeable, fantastic value: the Level bar offers complimentary soft drinks, beer, wine and fizz 8am-11pm with 3 hour long slots (12, 4 and 7pm) where spirits and various tapas is served. All complimentary! All delicious!

The breakfast is very generous and we took advantage of the complimentary breakfast room service once and were stunned by the speed, volume and variety (My girlfriend loved the salmon).

There was a minor altercation on our first evening where two different parties of British holidaymakers had a row: a larger group of ladies were felt to be too loud (they were not) by an older pair of entitled couples and things got a tad fraught and required intervention- both mine and the staff's. However I felt the staff dealt with the issue very well and diplomatically.

The only (very minor) issue that we had was that neither pool (the Level has its exclusive pool) was heated. Probably not an issue in eh summer but a bit chilly in March!

Overall fantastic and I can't recommend enough,

Date of stay: March 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaAlicante, Director de Relaciones con Clientes at Melia Alicante, responded to this reviewResponded April 9, 2018

Dear James C,

First of all, we would like to thank you for choosing our exclusive The Level at Meliá Alicante to spend your recent vacation in the city.

It is a real pleasure to know that we have met your expectations and that you were able to enjoy an enjoyable experience in our facilities, as well as a wide variety of typical tapas of the Mediterranean cuisine.

On the other hand, we regret the unpleasant situation that you had to witness, but we are glad that this did not affect your overall stay with us and that it was finally resolved in a quick and effective manner.

We would love to welcome you again to continue offering the high quality service that characterizes Meliá Hotels International and so we can continue creating and sharing more unique and special moments together.

Kind regards,

Gloria Arenaza
Guest Experience Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 4, 2018

Stayed 6 days in this lovely hotel. The hotels location is virtually on the beach, with the old town and restaurants a 5 to 10 minutes walk away.
The Level on the First floor has its own check in. The Level Lounge has a great view over the beach and the castle up on the hill (Santa Bárbara Castle (Valencian: Castell de Santa Bàrbara, Spanish: Castillo de Santa Bárbara).
Breakfast is very well laid out and has plenty of choice. Lunch time tapas and drinks, afternoon tea with cakes and lot of other sweat, free drinks and in the evening second tapas service. Absolutely perfect.
I would have liked to have seen a little tag on the tapas and on the cakes etc. what each was.
The waiting staff are excellent as was the house-keeping.
Rooms are quite spacious and very clean. Service is outstanding, very friendly staff. This is a very well-run hotel.
Note that not all rooms have sea-view, I mean front full/straight sea-view even is stated so, partial sea-view instead.
Outdoor beach boardwalk is on one side and a marina on the other side. Both sides great for a stroll and relaxation.
Lots of shops and restaurants within easy reach.
All in all, a very good hotel, recommended.

Room tip: Sea-view is not necessarily full sea-view. Request front/ full sea-view.
Date of stay: March 2018
  • Trip type: Travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Tomi N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaAlicante, Director de Relaciones con Clientes at Melia Alicante, responded to this reviewResponded April 19, 2018

Dear Tomi N,

Thank you for the time you have dedicated to share your recent experience at our The Level at Meliá Alicante and for recommending our hotel to future travellers. We are glad to read that you consider our The Level services to be absolutely perfect.

Regarding the tags on the tapas and on the cakes, we would like to inform you that we do have them, identifying the food that we serve to our guests, it is mandatory for a company like ours due to health regulation and we take care of this every day.

In the same way, it is very gratifying for us to know that we have exceeded your expectations and we feel much appreciated by your compliments. Our associates are definitely the ones responsible of creating unforgettable holidays to our valued guests.

You can rest assured that we will share your comments with them, as we encourage the team to keep up the high quality service that characterizes Meliá Hotels International.

We are glad to know that you will definitely come back, it will be a real pleasure for us to be your host during your next vacation at The Level at Meliá Alicante.

Respectfully,

Gloria Arenaza
Guest Experience Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 4, 2018

Excellent location , comfortable rooms at The Level ! Great views to the Sea/city and mountains. Breakfast great value. Welcoming and informative receptionists. Walking distance to everything in Alicante.

Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
1  Thank Per H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaAlicante, Director de Relaciones con Clientes at Melia Alicante, responded to this reviewResponded April 19, 2018

Dear Per H,

We would like to thank you for your trust when selecting our Meliá Alicante to spend your holidays, as well as for sharing your recent experience with us, recommending our hotel to future travellers.

It is very gratifying for us to know that as a team, we were able to provide you with a memorable vacation experience. We appreciate your kind words towards our staff, especially our receptioniststs; it is thanks to employees like them that we are able to accomplish the total satisfaction of our guests.

We will be looking forward to your return in a near future to Meliá Alicante so you can spend another lovely holiday in The Level.

Sincerely,

Gloria Arenaza
Guest Experience Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 3, 2018

Location is right on a beautiful spacious beach and a 5 minute walk from the city center. Outdoor beach boardwalk is on one side and a marina on the other side. Both sides great for a stroll and relaxation. Rooms are spacious for Europe and very clean. Service is outstanding, very friendly staff.

Date of stay: November 2017
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank angelacI4434TR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaAlicante, Director de Relaciones con Clientes at Melia Alicante, responded to this reviewResponded April 19, 2018

Dear angelacI,

Thank you for choosing our Meliá Alicante to enjoy your recent holidays, as well as for the time you have dedicated to share your experience with us, recommending our hotel to future travellers.

It is very gratifying for us to know that we have exceeded your expectations and we feel much appreciated by your compliments towards our service. Our associates are definitely the ones responsible of creating unforgettable holidays to our valued guests.

You can rest assured that we will share your comments with them, as we encourage the team to keep up the high quality service that characterizes Meliá Hotels International.

It will be a real pleasure for us to be your host during your next vacation at Meliá Alicante.

Respectfully,

Gloria Arenaza
Guest Experience Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 3, 2018

Just back from a mini break at this hotel was absolutely amazing . All staff we came into contact with were brilliant extremely helpful . The food in restaurant was good just could have done with being a bit hotter for some of the dishes.

Room tip: Most room have good views.
Date of stay: March 2018
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank teresasharpe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaAlicante, Director de Relaciones con Clientes at Melia Alicante, responded to this reviewResponded April 19, 2018

Dear teresasharpe,

Thank you for choosing our Meliá Alicante for your recent holidays. We feel very proud and happy to know that you were able to enjoy every moment while you were under our care and that you consider our hotel to be absolutely amazing.

We appreciate your compliments on the efforts and dedication demonstrated by our employees. It is thanks to employees like them that we are able to accomplish the total satisfaction of our guests.

On the other hand, you can rest assured that we are taking into consideration your comments regarding the temperature of the dishes, since it is only through listening our guests' opinions that we are able to improve our services and adapt to their needs.

It will be an honor for us to see you at our hotel in a near future. We are sure you will feel like if you were in your home at Meliá Alicante.

Cordially,

Gloria Arenaza
Guest Experience Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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