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Reviewed September 11, 2016

I am a loyal user of NH hotels, so I opted for this one when planning my travel to Bilbao to attend a familiar event. If you can, avoid this place.
Reception was really bad: the person in charge told us off for being earlier than the hour stated at the reservation (it was 14:00 and I KNOW 15:00 is the regular time, so I am also aware that there is always a chance you have to wait for a free room if you are before that time limit; but this is the first time the person in reception made the remark and with very bad manners).
Then the first room she gave us had a strong smoke smell. I am pretty sure it was not her fault, but the maid one: my reservation also stated, and quite clearly, that I wanted a non-smoker room. She change the room without complain.
The breakfast was absollutely uninspiring: so sad! the room was almost empty of everything.
Too difficult to find the 4 stars, the high price I paid and the NH usual values.
If you can, avoid it.

  • Stayed: September 2016, travelled as a couple
    • Value
    • Location
    • Service
Thank Charo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 4, 2016

This hotel is very close to the neighborhood around Calle Negurigane. The bus to Bilbao is nearby and costs around 2 Euros. The hotel is decorated with a modern look. Our room was a decent size and the bathroom was very nice. I enjoyed all the eco features of the hotel--saving the planet is always a good thing. We enjoyed the breakfast, but we had to pay for that separately--buffet style with good variety, by the way. They also offer dinner, but keep in mind that restaurants serve dinner very late. Even 8:00 pm is too early for some places and 9:00 pm is when many Spaniards start trickling into the restaurants to eat. Finally, I wanted to say that the people manning the front desk were very helpful advising on nearby restaurants and bus or subway service to Bilbao. If you have business in Lejona, I highly recommend this hotel.

  • Stayed: July 2016, travelled with family
    • Location
    • Rooms
    • Service
Thank CrossingBorders04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 25, 2016

I spent two nights on a recent business trip to Bilbao. The Hotel is clean, modern and easy to find. Staff on check-in were very friendly and helpful and the room was comfortable and well equipped. Although on the flightpath of Bilbao airport, the hotel was quiet at night and I got two good nights sleep. The restaurant does a good value three course evening meal for about €18.00 including wine and also a nice buffet breakfast. I would definitely stay here again.

  • Stayed: April 2016, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Gerrymulvaney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose Miguel U, Director de Recepción at NH La Avanzada, responded to this reviewResponded April 27, 2016

Dear Gerry,
It is a pleasure for us to hear that you have enjoyed your stay in our hotel. Thank you indeed for your kindly words about not only the comfort of the rooms and the quality of the restaurant, but specially of the staff. We hope to see you soon in our hotel.

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Reviewed February 27, 2016

Interesting - lights came on as we entered the hall where our room was - movement sensitive WOW, great idea.Our room was clean, quiet and the bed very comfortable. Superb (one of the BEST we've experienced) breakfast buffet included, and what a banquet it was, fresh fruit, juices, eggs, bacon, potatoes, chef to prepare custom omelettes - healthy food choices!

The breakfast was the icing on the cake of this remarkable hotel. Recommended ~~~~~ !

Room Tip: We selected high floor - but this was only out of habit - room above the main street, but very quiet and peaceful.
  • Stayed: October 2015, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank SBruce J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose Miguel U, Director de Recepción at NH La Avanzada, responded to this reviewResponded February 29, 2016

Dear Bruce thank you very much for your detailed and positive comment, especially as the breakfast is concerned. We hope to see you soon.

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Reviewed February 13, 2016 via mobile

We spent the last 2 nights of our honeymoon at this hotel. We arrived around 8:30-9pm and we were pleasantly surprised to find our room had been upgraded and the housekeeping team had put together a beautiful spread on the bed (towel swans, candies, fake rose petals) which was definitely unexpected. Housekeeping services were very friendly, and took the time to wish us the best. The room was also very clean and immaculately organized.
Everything was great during the stay, but I can't say it's a 5 star hotel...reception staff were polite but when we buzzed after hours to enter the parking (underground, €6/night) they were unavailable, we had to wait for them. And when we finally got in, they were chatting out of sight of the desk.
Breakfast is decent,coffee was the best part. No eggs or bacon or "typical English/American" protein choices.
We had a lovely time and would stay again, but just don't expect the 5star rating. This is the perfect place if you are having a work conference or similar!

Stayed: February 2016, travelled as a couple
Thank Jetlaggedgypsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose Miguel U, Director de Recepción at NH La Avanzada, responded to this reviewResponded February 14, 2016

Dear Customer,
We appreciate your kind words about the hotel staff and we are glad that we were able to surprise with the detail mentioned. Sorry for the waiting time , is not at all usual . We assure you that your comments will be taken into account at the next meeting of teams, to reaffirm certain way of working and to correct others. Thank you and we hope to see you in a future.

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