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All reviews ebisu station ebisu area joel robuchon heavenly bed yebisu garden place spg points executive club mitsukoshi department store terrace restaurant minute walk executive floor covered walkway rooms are large bit dated breakfast buffet concierge desk yebisu beer
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Reviewed April 23, 2016

We were with a tour group when we arrived in March 2016. On our previous trip to Japan, we had purchased a print by Utagawa Hiroshige at a duty free in Narita Airport. We thought another complimentary print would make our display at home complete.The concierge Jiro Tsuge was already off duty when we approached him in the lobby as to where to purchase such a print at night. It was getting late, all the duty free stores were closed. He had to make several calls on our behalf. Finally, he confirmed for us our best chance for making the purchase was still the original duty free store tomorrow morning before we board our flight. His professionalism is exemplary to other concierges, Still thinking about his clients even when he was off the clock. I would go back to Westin Ebisu because I know Jiro is holding the fort. And we are going back in May and staying there 3 days because of him.

  • Stayed: March 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank vivien998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin T, Marketing Coordinator at The Westin Tokyo, responded to this reviewResponded April 24, 2016

Thank you for staying with us at The Westin Tokyo and for taking the time to review us. We are delighted to hear you were able to feel satisfaction in our hotel. It is our utmost joy in providing an experience, extraordinary; excellence that is consistent, and ensuring that each guest’s stay is bespoke. Thank you for allowing us to contribute to your Tokyo Experience. We hope to welcome you back very soon. Until then, please take care.

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Reviewed April 22, 2016 via mobile

It's a good Westin. Concierge helped us with some good restaurant recommendations, helped us with travel to our next hotel, and also helped us ship a little framed print we bought back to the states. Rooms are up to par. Is it the Park Hyatt? No. But it's not trying to be. And I much prefer the neighborhood, and it's less than half the price. Meets the expectations of an American style luxury hotel. Zero complaints.

I want to spend more time talking about the neighborhood, Ebisu. Don't be fooled by the Meguro address. You will really want to spend your time in Ebisu. It's a great feel. Not too bustling but plenty of hip looking professionals (not the banker types you would see in Ginza) walking around during daytime work hours and fun bars at night. Lots of good food and so reasonably priced for such high quality. No use recommending restaurants. Just walk in anywhere. We stumbled into an Italian restaurant for lunch one day and it was all locals enjoying their lunch hour and super fresh tasty pasta and pizza. Special shout out to Ippudo ramen and Bikkuri sushi though.

Pro tip: the Ebisu skywalk. Genius. Google maps might tell you you're equidistant between Meguro station and Ebisu station, but the Ebisu skywalk allows you to zoom to the station on moving walkways, directly to the East gate of the JR Ebisu station. We used the JR Yamanote line to experience other neighborhoods, and while we had fun taking in the bustle of for example Shinjuku station, Tokyo station, and the Shibuya crossing, we were so glad to come 'home' to our neighborhood each night where we could catch our breath.

Few more pro tips for jet lagged Americans: Nothing opens until like 11am. We had breakfast at 7-eleven early when we couldn't sleep and went one morning to the Tsukiji fish market. International ATM located at the post office on the 3rd floor of the Yebisu garden complex. The Westin restaurant isn't bad (we had dinner there the first night because we were exhausted from travel and didn't want to go anywhere) but would recommend getting out as much as you can.

Stayed: April 2016, travelled as a couple
Thank Sam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin T, Marketing Coordinator at The Westin Tokyo, responded to this reviewResponded April 24, 2016

Thank you for staying with us at The Westin Tokyo and for taking the time to review us. We are delighted to hear you were able to feel renewed and relaxed in our guestrooms. Our location, Ebisu is quite a gem. As you’ve mentioned, even though Yebisu Garden Place area is quiet, the many hidden discoveries here and there are popular to the local community as well. We only hope for your return in the not so distant future, until then please take and stay well.

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Reviewed April 22, 2016

From the moment we first entered the hotel to the moment we checked out, we loved everything about this Westin. Our flight to Tokyo from San Francisco was delayed for over 10 hours. Instead of getting into Tokyo at 1pm, we showed up at 10:30pm. When I approached the front desk, they were so genuinely sincere and polite, it was very refreshing, especially after a long day of flying and being stuck in an airport. Our room was wonderful. We loved everything about it. It was clean, comfortable, spacious, and relaxing. We were on the 21st floor with amazing view of Tokyo Tower. We controlled the temperature in our room which was very pleasant. We had access to the Club Lounge. The hotel gave us a choice of eating in the Club Lounge or restaurant on the 1st floor for breakfast. We chose the restaurant on the 1st floor every morning and loved it. There was a great selection of food and the juices were very tasty. My wife and two sons were in heaven.

We were visiting Tokyo for Spring Break. So, we spent our days sight seeing. However, at the end of the day, we always looked forward to going back to our hotel room. It was like a quiet oasis in the middle of a huge, busy, noisy city. The walk from the metro or JR station is very easy, especially with the moving walkways. The entire walk was basically covered. It was not a hard or difficult walk. In fact, we left the hotel with our luggage walking to the metro. It was no big deal.

Even though we were on the 21st floor, we never had to wait more than 30 seconds for an elevator. The hotel was full, but it never felt like we were forgotten or just a number. Everyone at the hotel was very polite and always had a smile. With the hotel next to a department store, we would go down to the bottom floor a little before 7pm where they have a supermarket. Sushi and other items were on sale to sell immediately at the end of the day. It was a great way for my boys to enjoy an evening snack.

The Club Lounge was great. It always had drinks. A nice plus is also the soups during the afternoons. Most Club Lounges just have sodas during the afternoon, but this Westin had bacon vegetable, potato leak, or some other tasty soup available to snack on. Again, my sons were in heaven.

We loved everything about this hotel....the staff, the room, the lounge, the breakfast, and the location. We would head back to this hotel in a heartbeat. We would recommend this hotel to anyone including our friends and family members. It's truly a gem!!!

Room Tip: Splurge and get access to the Club Lounge. It's well worth the expense. Try to be SPG Gold or Platinum member, so many extra benefits!!!
  • Stayed: April 2016, travelled with family
    • Value
    • Rooms
    • Service
Thank CAIMARad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin T, Marketing Coordinator at The Westin Tokyo, responded to this reviewResponded April 24, 2016

A heartfelt “arigatogozaimasu (“thank you” in Japanese) for your stay with us and for your words of great encouragement. We believe in offering the best of international standards combined with immaculate Westin Tokyo hospitality and service- attention to detail, tailored service, and effort in understanding our guests. Your kind words are of the greatest encouragement to all of us. Thank you for allowing us the opportunity to serve you. We hope to see you again soon. Until then, please take care.

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Reviewed April 21, 2016

I spent two weeks in the Westin Tokyo in March 2016. The hotel is an impressive size with all the facilities you would expect from a Westin (restaurants, bars and a gym). Breakfast at the main restaurant is excellent - a large buffet which, at the weekends, is popular with both locals and guests.
The staff are welcoming and always have a smile. Not only at the front desk, but all staff including cleaners and kitchen staff...quite refreshing for a big international hotel.
I chose the hotel, because of the Metro and JR Line stations nearby. Ebisu station is about 5 minutes walk away and can be reached under cover (handy for rainy Tokyo days). From here you can use the Metro or JR Line. I also used Meguro station, which is an easy 10 minute walk from the hotel, which gives you more access to the brilliant Tokyo rail network.
What was a nice surprise is the area that the hotel is located in. It is opposite the 'Ebisu Garden Place' which is a mall and restaurant area containing lots of Japanese and Western restaurants. A short walk through walk through Ebisu's pretty streets will take you down to the Meguro riverside walk (popular in cherry blossom season).
If I'm travelling back to Tokyo I'll definitely stay in this hotel again.

  • Stayed: March 2016, travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank Nigel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin T, Marketing Coordinator at The Westin Tokyo, responded to this reviewResponded April 24, 2016

Thank you for staying with us at The Westin Tokyo and for taking the time to review us. We are delighted to hear you were able to feel renewed and relaxed in our guestrooms. Our location, Ebisu is quite a gem. As you’ve mentioned, even though Yebisu area is quiet, the many hidden discoveries here and there are popular to the local community as well. We only hope for your return in the not so distant future, until then please take and stay well.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 21, 2016

I stayed two nights at the Westin. It is close to the office I visit in Tokyo so this is really the best property to stay at in terms of proximity of work. I found my room to plain. The shower was okay but small. The breakfast is unimpressive for Asian standards (which are the best breakfast buffets in the world!). The real kicker was that I went to the gym around 5:30am (couldn't sleep) and the three treadmills and two ellipticals were already occupied. I remembered from a prior visit that they had provided a pass to the local health club so I could use the pool. I went downstairs and asked the front desk for a pass - they tried to charge me the equivalent of $27 USD for a day pass to this gym (the last time the pass was free but this was over two years ago). I am not so upset about them trying to charge me for the day pass as I am for the fact that their gym is so small within such a large hotel.

  • Stayed: April 2016, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank becknuts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westin T, Marketing Coordinator at The Westin Tokyo, responded to this reviewResponded April 24, 2016

Thank you for your stay with us and for taking the time to post a review. Thank you for allowing us the opportunity to serve you. Your valuable feedback for the room condition and the restaurant service will be shared by our team. We would take this opportunity to review our service standard, and try to improve even harder to meet your expectations. We anxiously wait for your return for another Westin Tokyo magic, a respite in the heart of the city with personal service at its best.

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