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“Great Stay... with one complaint”

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Keikyu EX Inn Shinagawa Ekimae
Ranked #27 of 117 Hotels / Ryokan in Minato
Reviewed 25 February 2012

The hotel was shuttered for months, but is now a fantastic hotel as the Keikyu EX. The common areas are very nicely appointed. We enjoyed tea and coffee in the lobby bar. Some of the rooms have been renovated, others have not. My first room was an un-renovated smoking room. The hotel was full, so I couldn't change rooms until the following day. New room was un-renovated as well. Some of my colleagues had renovated rooms which were very nice. Choose a room opposite of the train station for magnificent views of Fuji on a clear day. Did not eat at the top floor restaurant, but I visited it just to see the views... incredible. The Shinagawa area is convenient to all things Tokyo, and has some good dining / shopping options nearby.

Room Tip: Ask for a renovated room, non-smoking, opposite of train station.
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  • Stayed: October 2011, travelled on business
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3  Thank drjohnd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 15 January 2012

My family and I recently stayed for 3 nights in a standard triple room. We got a great rate of only 12,000 yen per night. The room was spacious and clean although the bathroom facilities are a bit date. The buffet breakfast was great and had a wide fare of western and Japanese dishes and was only 1,000 yen per person. The station is right across the street from Shinagawa station which has convenient connections to Haneda airport, Narita airport and just about anywhere you want to go! The airport Limousine bus service also makes stops at the hotel and so if you have a lot of luggage that might be easier than walking across to the train station. On the 2nd floor there is a TGI Fridays which serves good food and excellent drinks. We will be staying here again the next time we are in Tokyo!

Stayed: January 2012, travelled with family
Thank AdrianinJapan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 January 2012

Stayed here for 3 nights earlier in the month. We took a 3 person room which though not exactly spacious was more than adequate. The bathroom was one of the more spacious ones I've seen during my hotel stays in Japan, and the view from our room was pretty neat as well.

Though I see some other reviewers giving negative reviews about the service, I found the receptionists to be helpful (though businesslike), giving me directions, offering to book us a cab etc. The refundable lockers at the ground floor allowed us to store our luggage between checkout at 10am and when we eventually left the hotel at 5pm.

Having said all that, the biggest selling point for this hotel has to be its location right next to the Shinagawa train station. It took us under an hour to get to the hotel from the Haneda airport, and we managed to get a pretty good online deal for our room as well, making the stay a whole lot sweeter.

Room Tip: Our room facing the train station came with a pretty neat view, but with the curtains drawn the sun...
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  • Stayed: January 2012, travelled with friends
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1  Thank arbasith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 December 2011

Good price/performance. Breakfast costs Y1000 extra (about 10 Euros) and the buffet is OK, but mostly Asian, few "Western" foods. Great view from breakfast room (garden / waterfalls).
Rooms OK size for Tokyo with great view of Shinagawa. Not the most modern rooms. There is an iron and ironing board (a joke of a little thing) if you go downstairs and get it (and you have to bring it back, no maid will do it for you). Great restaurant at the top with fantastic view.

  • Stayed: December 2011, travelled on business
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Thank PRW67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2011

Convenient location but please take note that this hotel do not porter service.

  • Stayed: October 2011, travelled with friends
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Thank JMak1947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2011

Checking in today, October 14 - 2011 around 5 PM, the beautiful front office lady is very2 helpful on checking all of us in. I was in Tokyo as a participants of the Asia Pacific Regional Meeting in Hamamatsu & Tokyo for several days, four days in Hamamatsu & here at Tokyo on my fifth day.

When I entered the room, the room is spacious, but it's a little bit to dark, the furniture, the lighting & radio console and the closet and air conditioner system need to be replaced ASAP.

My main problem is with the room air conditioning system. When I came inside, this smoking room ( I do smoke & request this room) smell like a tobacco warehouse, the window is sealed and the air conditioner is NOT working.

I complain to the Duty Manager, he advice me to switch off the ceiling heater system in order to make my room a little bit colder..I did it as he recomend me to do. And I went out to Shinjuku for three hour. When I came back at 8 PM to my room, the room still not comfortable, I feel very2 uncomfortable to breathe, since the air conditioner still NOT working.

I ask the duty manager how could it be? he told me that it is the decision from the top management that starting from October until January, the air conditioner is permanently switched off...since Japan is in a winter season.

FYI, I was born, raise & live in Indonesia for my whole life...but I never feel this uncomfortable due to the NO Air Conditioner policy made by this "great" hotel management in any other parts of the world.

The Duty Managar indeed come to me with a "brilliant" solution. Instead of providing my room with an air conditioner as I've requested and as mentioned on their advertisement and as usual as any other hotel, beneath this universe.. he came to me with an electric fan...plug the power cord near the Flat TV desk and ask me to use it.

Can you imagine that???? a room with 10.100 Yen/night, and this is all I got as their customer??? Bravo..... I'm speechless now.

I came to Japan once every two or three months, and whenever I've to stop by at Tokyo...I'd never ever-ever....ever stay in this pathetic hotel.

  • Stayed: October 2011, travelled on business
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4  Thank Ferry A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2011

Arrived from overseas they charged me 6000 yen to check in at 1 pm as they have a 3 pm check in this is silly. No English tv not even CNN. Check out is 3 pm once again got screwed for a noon checkout as I had early afternoon flight . Wanted a extra pillow as they only supply one and only one towel. Made me go to desk to pick it up. They terrible not friendly service. Do yourself a favor and stay across the street at the prince hotel. This one is a dated poor service money trap!

  • Stayed: October 2011
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1  Thank Acruss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Keikyu EX Inn Shinagawa Ekimae

Address: 3-13-3 Takanawa, Minato 108-0074, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Shinagawa / Gotanda
Amenities:
Bar / Lounge Restaurant Swimming Pool
Hotel Style:
#19 Business Hotel in Minato
Price Range: $117 - $354 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Keikyu EX Inn Shinagawa Ekimae 3*
Number of rooms: 935
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Also Known As:
Keikyu Ex Inn Shinagawa Ekimae Hotel Minato
Keikyu EX Inn Shinagawa Ekimae Tokyo, Japan

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