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Reviews (1,797)
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All reviewsmeguro stationshuttle busspg platinumbamboo loungeshuttle servicejapanese gardenhealth clubthe hotel offersclub loungechinese restaurantquiet locationnarita airportlobby barbusiness travelerconcierge desksmoking roomrooms are comfortable
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Reviewed April 4, 2018 via mobile

We are staying at this hotel and just received a knock at the door. We had changed rooms and my husband had left a small coin in the prior room. The knock was the person who cleaned the other room bringing us the coin we forgot.

Beautiful hotel, clean, comfortable beds. Location is a bit out of the way. Staff very attentive and nice gardens.

Stayed: April 2018, travelled with family
Thank Carolyn K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo_Santa, マネージャー at Sheraton Miyako Hotel Tokyo, responded to this reviewResponded April 6, 2018

Thank you for your sharing your magnificent experience staying at the Sheraton Miyako Hotel Tokyo.
We are pleased to read that you enjoyed very much stay with us. Your kind comments have been passed on to our team and this will motivate us all to keep up the good performance.
Thank you very much for your comments and we look forward to welcoming you back.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 2, 2018 via mobile

Very clean, modern, great price! Close subway station. Breakfast included. Nice and polite staff. Fridge, coffee machine, cable tv, safe, great amenities are avaible in our bedroom. Well located. Piano bar at night.

Stayed: April 2018, travelled with family
Thank Tereza P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo_Santa, マネージャー at Sheraton Miyako Hotel Tokyo, responded to this reviewResponded April 3, 2018

Thank you very much for your comments regarding your stay at the Sheraton
Miyako Hotel Tokyo.

It is a pleasure to receive positive feedback. I will share your comments with our team on behalf of you.
I am sure that your feedback will encourage all of our staff to continuously improve the quality of our services.

Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.




Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 2, 2018

We stayed for a few days and thoroughly enjoyed our visit. The rooms are clean, service is impeccable and their bus runs to the airport daily as well as buses to take you to subway station, etc. Concierge was also very helpful!

  • Stayed: March 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Kathy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo_Santa, マネージャー at Sheraton Miyako Hotel Tokyo, responded to this reviewResponded April 3, 2018

Thank you for your sharing your magnificent experience staying at the Sheraton Miyako Hotel Tokyo.

We are pleased to read that you enjoyed very much stay with us. Your kind comments have been passed on to our team and Conciergre. This will motivate us all to keep up the good performance.

Thank you very much for your comments and we look forward to welcoming you back.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 28, 2018 via mobile

Very pleasant stay, SPG Platinum upgrades were good.

Excellent customer care in returning a forgotten item (part of a very expensive suit carrier) to us in Singapore by Premium delivery company. Very grateful for the trouble they took.

Stayed: March 2018, travelled on business
Thank SBerkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this reviewResponded April 1, 2018

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo.
I also thank you for taking your time to write to us.
We take your views as a valuable suggestion then we will improve our operation and services.
We hope you will remain a valued customer.

Sincerely,

Guest Service
Sheraton Miyako Hotel Tokyo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 28, 2018 via mobile

Its a beautiful property with a lot of greenery. We were lucky to see the full bloom during cherry blossom and there are some right in front of the hotel. The bamboo cafe is a great place to relax after a tiring day.Rooms are huge,we took one of the renovated ones. The best part is the shuttle bus service to the Shinagawa and Meguro stations.The concierge is very helpful. They can help you plan the whole day’s trip..

Stayed: March 2018
1  Thank Bhatia_ishita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this reviewResponded April 1, 2018

Thank you very much for your staying at Sheraton Miyako Hotel Tokyo.
I also thank you for taking your time to write to us.
We take your views as a valuable suggestion then we will improve our operation and services.
We hope you will remain a valued customer.

Sincerely,

Guest Service
Sheraton Miyako Hotel Tokyo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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