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“gorgeous, deluxe, well-situated property”
5 of 5 bubbles Review of Conrad Tokyo

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Conrad Tokyo
Ranked #1 of 108 Hotels / Ryokan in Minato
Certificate of Excellence
Denver, Colorado
Level Contributor
108 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“gorgeous, deluxe, well-situated property”
5 of 5 bubbles Reviewed 4 April 2012

Just stayed here for 3 nights in late March.. we could have stayed here forever as the views, the bathrooms, the beds, the amenities, and the decor are perfect ! That said, we had access to the conceirge / executive level with breakfast and evening snacks (we also had free internet as a Hilton platinum member). Without that, the rating might not be as high because the restaurant prices are outrageous and the bar menu did not seem exciting or worth the prices. The lobby and bar area also frequently smelled of smoke (not too uncommon in Japan).
As far as the rooms go, they are among the top 10 I have ever stayed in during my 25 years of travel for both business and pleasure.. We will definitely go back if the chance arises !

  • Stayed March 2012, travelled with family
    • Value
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Helpful?
1 Thank KdTra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_ec_TYOHI, General Manager at Conrad Tokyo, responded to this review, 10 April 2012
What a great feedback we have received– thank you very much. We are very happy to hear that you had a fabulous stay with us.

Great to hear that you liked our spacious guest room, the amenities and the stunning view over the Tokyo Bay from your room, as well as the Executive Lounge. Thank you so much for your compliments on our service, which will certainly be shared with the team. Please do come back to visit us very soon.
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2,760 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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San Francisco
Level Contributor
211 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
5 of 5 bubbles Reviewed 3 April 2012

The rooms are beautiful, modern and large with sweeping views of Tokyo. This hotel is on the 28th through 38th floor of a new office tower in the Shiodome development next to Shmbashi Station. The health club is good and it has a lap pool.

The only downside is that to access any train or subway station or to reach any of the restaurants in the neighboring buildings, one has to go through some sterile, underground "habitrails." One is guaranteed to get lost at least once.

  • Stayed March 2012, travelled on business
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Helpful?
Thank Gearhead85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_ec_TYOHI, General Manager at Conrad Tokyo, responded to this review, 10 April 2012
Thank you for your comment and we are happy that you overall enjoyed your stay at our hotel.

As far as “life” around the hotel is concerned, one only needs to walk 5 minutes to the Ginza area, a world renowned shopping and entertainment district, or otherwise there is a subway station underneath the hotel that connects you within 10 minutes to Midtown in Roppongi. We are located right above the subway station called Shiodome on Oedo Line and also in the walking distance to JR Shinbashi station, which is very convenient.

Please come back and we will point you in the right direction.
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Beverly Hills, Michigan
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 27 March 2012

I have stayed at the Conrad Tokyo three times for a total of 24 days. The hotel is really fabulous. The location is excellent, within walking distance to Shimbashi Station and the Ginza shopping district. The rooms are very spacious and clean with modern and well-appointed bathrooms. The staff is courteous and extremely helpful. I can't say enough of good things about the place. However, there are a few details that could be improved upon, in my opinion. The bar area is lovely with AMAZING views, but the "bar menu" could be improved upon. As a constant business traveler, sometimes I arrive late from the office and need a quick snack. The other restaurants in the hotel are very expensive and the bar menu is limited. An enhancement to that would be a good addition. Lastly, something that annoys me and prevents me from giving the Conrad a five star rating...the extra charges for things such as using the swimming pool and using the internet access. If I'm paying upwards of US$400-500 a night for a hotel I expect free internet, at least in the lobby. Instead I was charged Y1500 for one device for 24 hours. C'mon! The same for using the pool. Why have a lovely pool at a lovely hotel and not allow patrons to use it free of charge? Either make this a luxury hotel with all the amenities or not. It really is the small stuff that gets you the world class rating. Other than that, I really enjoyed the Conrad and stay there again.

  • Stayed March 2012, travelled on business
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Helpful?
Thank JJTravlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_ec_TYOHI, General Manager at Conrad Tokyo, responded to this review, 3 April 2012
Thank you for your feedback and we are pleased to hear that you have been staying with us so many times!

Yes, you are absolutely right, we should offer a greater variety of snacks in our Twenty Eight Lounge and Bar and we will certainly review the current offerings.

Please note that we do offer free internet with our compliments in the internet kiosk on the 28th floor for all our guests. Furthermore, members of Hilton Honors, our award winning guest loyalty program, will enjoy the benefit of free internet, once they reached Gold or Diamond status. We are not able to check what your current Hilton Honors status is, but if you wish so, please let us have your details as we are happy to investigate on your behalf. If you have not done so yet, please sign up today to start earning points towards this membership level.

Thank you also for your points raised regarding the swimming pool, which are well taken and we will review internally.

We certainly look forward to welcoming you back to the Conrad Tokyo in the very near future!
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chicago
Level Contributor
47 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 20 March 2012

why stay anywhere else? beautiful architecture, great rooms, excellent staff.

  • Stayed March 2012, travelled on business
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank p-mshires
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_ec_TYOHI, General Manager at Conrad Tokyo, responded to this review, 2 April 2012
Thank you for the fabulous comment. We are happy that you were 100% happy. Please come back to stay with us again.
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 18 March 2012

The hotel is amazing, clean (like the rest of Japan) and the service is like it should be in every hotel ! Gets a 10 from me and the location is great. Fish market and Ginza shopping street very close by. Enjoy !!!

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Svalaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_ec_TYOHI, General Manager at Conrad Tokyo, responded to this review, 27 March 2012
Thank you very much for your great feedback and we are very happy to hear that you had an enjoyable stay with us here at the Conrad Tokyo. Great to hear that you enjoyed the service and facilities the hotel has to offer. Yes, we are located very closely to the Ginza, the famous shopping area as well as the Tsukiji Fish Market. Glad that you appreciated our location.

Thank you again and we all look forward to welcoming back here in no distant future.
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Montreal, Canada
Level Contributor
41 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 17 March 2012

Large rooms with modern interiors, quality food & beverage options and located near multinational company offices and Ginza - Conrad is where I'll stay in Tokyo henceforth.

After a 25-minute taxi ride from Haneda Airport I was met at the hotel entrance by the friendliest doorman then escorted up to the 28th floor Reception. What a view from this common space - Reception and lobby bar & lounge look out to an impressive Tokyo skyline. Check-in was quick though I'll pause and note the only drawback to my Conrad stay: unfriendly Front Desk & Concierge staff. I wondered whether 'frosty' and 'almost snide' were part of the job description for anyone posted behind the long dark desk. Conversely, every other staff member - Doormen, Housekeeping, In-Room Dining, restaurants - were extremely helpful and warm. These folks are why my return is unquestionable.

Highlights:
- Large, clean rooms with modern decor and quality amenities i.e. Acca Kappa toiletries, fluffy white terry robes and slippers
- Located a short taxi ride many multinational company offices
- Ideal location (3 minutes by taxi) if high-end shopping is an ideal non-work activity
- DIverse and quality in-room dining menu
- Trendy lobby bar

Lowlight:
- Front Desk & Concierge staff - cold and without initiative

  • Stayed February 2012, travelled on business
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Helpful?
Thank Geraldine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_ec_TYOHI, General Manager at Conrad Tokyo, responded to this review, 27 March 2012
Your detailed feedback is appreciated. Thank you very much. Happy to hear that you enjoyed our spacious guest room, amenities, room service menus and services. Yes, we are located only a few steps from the Ginza, the famous shopping area and we are glad that you appreciated our location.

Thank you for your feedback on our Front Desk and Concierge Team as well. It certainly helps us better understanding our guests experience. Your comments have been shared with respective Managers to enhance our training program.

Otherwise, we are pleased to hear that you had an enjoyable stay with us and thank you for your kind words for our Door, Room Service and Housekeeping team members.

We all look forward to welcoming you back again soon.
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London, United Kingdom
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 16 March 2012

Would highly recommend this hotel. Spent my 30th birthday here and because of the cost (it's not cheap!) only spent the one night. Room was massive (especially compared with Tokyo standards) and definitely worth the money, as it's one of the nicest hotel rooms I've ever stayed in. Great views over the city and would definitely stay again, if I ever go back to this amazing city...

  • Stayed April 2011, travelled as a couple
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Helpful?
Thank mkcross81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton_ec_TYOHI, General Manager at Conrad Tokyo, responded to this review, 27 March 2012
Thank you so much for choosing the Conrad Tokyo on such a special occasion and another belated Happy Birthday!

Thank you for your great feedback and very happy to hear that you liked our spacious guest room and the stunning view over the Tokyo Bay from your room.

Please do come back to visit us very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Conrad Tokyo

Property: Conrad Tokyo
Address: 1-9-1 Higashishimbashi, Minato 105-7337, Tokyo Prefecture
Phone Number:
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Odaiba / Shiodome / Shinbashi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Minato
#1 Luxury Hotel in Minato
#1 Romantic Hotel in Minato
#1 Spa Hotel in Minato
#1 Family Hotel in Minato
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Conrad Tokyo 5*
Number of rooms: 289
Official Description (provided by the hotel):
Welcome to the Conrad Tokyo hotel, where legendary Conrad excellence meets the calming and inspiring design of modern day Japan. The Conrad Tokyo hotel is conveniently located just 5 minutes from the famous Ginza Shopping Street. ... more   less 
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Also Known As:
Conrad Tokyo Hotel Minato
Conrad Hotel Tokyo
Conrad Hotel Minato
Minato Conrad
Conrad Tokyo Japan

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