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All reviews hush hush excellent location train station family mart rooms are small restaurant staff japanese buffet breakfast usb ports bic camera tokyo rooms large luggage arrive early small desk queen size hair brush centrally located hotel would stay here again
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Reviewed July 21, 2018 via mobile

This place is in a perfect location for Tokyo first timers or those who want to be central. Good staff and rooms are a bit larger than what you'd get in a business hotel. The rooms were clean but not spotless. I saw the cleaners working fast so I'm guessing that's more of an upper management issue. The rooms need a deep clean (dusty sprinklers etc) and current Japanese corporate cost cutting doesn't allow for this. It's also evident in the too warm, slightly stuffy rooms. I set the temperature at the minimum allowed (20c) but it felt more like 24c. When you're paying in excess of U.S.D 100 you should get to choose how cold you want to be.

They might as well get rid of all those useless "air ionisers" or whatever that were a big craze in Japan a few years ago but now just gather dust and take up space.

All in all a good place to stay though.

Stayed: July 2018, travelled solo
2  Thank MrShibuya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ハシュ ハ, マネージャー at Shibuya Tokyu REI Hotel, responded to this reviewResponded July 25, 2018

Dear MrShibuya,

Thank you very much for your good feedback about our location
but we would apologize that you felt bad about dust in the our room.
We apologize for what you have experienced.

Thank you very much for giving us an opinion and your importnat time.
We are trying to getting much more effort to improve our services.

Sincerely,
Shibuya Tokyu REI Hotel
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 9, 2018 via mobile

stayed here for 10 days as a solo traveler, the staff are lovely and the hotel as a hole is great. But some things such as the room cleaning could be done quicker. came back at 3 and had to wait for a while for the room to be done. Also the restaurant is lovely for breakfast but for lunch or dinner not so much. Got turned away multiple times for lunch not once did they say let me book you a table they just kept saying no. And with dinner very hard to get service as a Foreigner, even harder to alert staff to my problem of undercooked chicken.

Stayed: July 2018, travelled solo
1  Thank Katelin V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ハシュ ハ, マネージャー at Shibuya Tokyu REI Hotel, responded to this reviewResponded July 25, 2018

Dear Katelin V,

Thank you very much for your feedback. We would apologize that you felt bad about our room and restaurant.
We apologize for what you have experienced.

Thank you very much for giving us an opinion and your importnat time.
We are trying to getting much more effort to improve our services.

Sincerely,
Shibuya Tokyu REI Hotel
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 3, 2018 via mobile

We stayed 3 nights at Shibuya Tokyu Rei Hotel. The location is really good : right in the middle of everything. The metro exit 10 is in front of the hotel. There is a family mart near the building.

Our room is tiny, but this is Tokyo so I don't mind.
The room is clean and have good amenities.
Staff were helpful and friendly. We really love our stay here.

Stayed: June 2018, travelled with family
Thank Marshadhianti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ハシュ ハ, マネージャー at Shibuya Tokyu REI Hotel, responded to this reviewResponded July 25, 2018

Dear Marshadhianti

Thank you very much for your comments. We are very happy to hear that you mentioned our hotel's location.
Our hotel locates that Shibuya crossing is 2-3minutes away,
Shibuya station is 2minutes away, major department store and shopping mall are 3-10minutes away by walk.
For sightseeing, Yoyogi park, Harajuku, Meiji shrine are next station.

We look forward to seeing you again. Thank you very much for stayed with our hotel.

Sincerely,
Shibuya Tokyu REI Hotel
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 29, 2018 via mobile

The Good:
Location is excellent - a train station entrance is right in front of the hotel (Exit 10). The staff went above and beyond to ensure everything is perfect. The room even though so small but very clean and tidy. The WiFi was strong too!

The Bad:
The room was understandably small - it’s Tokyo after all. But the bed was way TOO soft. My back hurt after a night of sleeping. Also the room’s air-conditioner wasn’t working well when outside was very warm. I needed to ask for a small floor-fan to help cool the room down so we were able to sleep.

Tip:
The check out time is 10 AM but if you apply for the hotel membership, you can extend the check out time to 12.00

And the breakfast buffet isn’t worth it - don’t bother.

Stayed: June 2018, travelled as a couple
1  Thank CPatzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ハシュ ハ, マネージャー at Shibuya Tokyu REI Hotel, responded to this reviewResponded July 25, 2018

Dear CPatzz,

Thank you very much for your good feedback about our location
but we would apologize that you felt bad about our room condition.
We apologize for what you have experienced.

Thank you very much for giving us an opinion and your importnat time.
We are trying to getting much more effort to improve our services.

Sincerely,
Shibuya Tokyu REI Hotel
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 24, 2018 via mobile

Pathetically small rooms. We had a family twin room which had a double bed and a single bed. Only the beds can accommodate 3 adults and 1 toddler, leaving practically no space for anything else. We can't even have any luggage left open. So we had to take turns to open our luggage, take what we needed and close it back. The bathroom is the worst part. It's the size of a cruise ship cabin bathroom! There's hardly any space and I seriously don't understand why there's still a bathtub in there. The tub is so small no average size human can lie comfortably for a bath, not to mention a bigger size one like myself. Not that I would take a long bath anyway, it didn't look that clean.

The location isn't that wonderful afterall. It's a short walk to Shibuya crossing and all other action but not as convenient getting to and fro the airport. It is near to the metro exit but that exit is served by stairs only.

Overall, extremely underwhelming for the kind of price we paid. Never ever going to stay here again.

Stayed: June 2018, travelled with family
Thank dyhx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ハシュ ハ, マネージャー at Shibuya Tokyu REI Hotel, responded to this reviewResponded June 26, 2018

Dear, dyhx

Thank you very much for your feedback.
We would apologize that you felt bad about our room and bathroom.
We apologize for what you have experienced.

Thank you very much for giving us an opinion and your importnat time.
We are trying to getting much more effort to improve our services.

Sincerely,
Shibuya Tokyu REI Hotel
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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