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All reviews main building beautiful hotel infinity pool sea view night manager direct access to the sea star hotel small bay buffet breakfast spent nights tapas sea front mallorca natura annex luxury relaxation
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Reviewed July 8, 2016 via mobile

Recently stayed. Views are stunning. The staff are friendly but need more knowledge of Palma, Majorca and where and what to do. Food delicious. However service particularly at breakfast is chaos. They need help in sorting this out. Last day we waited an hour for tea and coffee. When we did get it, the order was wrong. This can happen - but every day we witnessed the chaos! The service has to improve.

Stayed: July 2016, travelled as a couple
1  Thank Casberry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HospesHotels, Director General at Hospes Maricel Mallorca & Spa, responded to this reviewResponded December 4, 2016

Dear Guest,

Thank you for your stay at Hospes Maricel and for sharing your feedback.

We are glad that you enjoyed the views and the food.

Please accept our apologies for an unpleasant experience received during breakfast. Your opinion is important for us, in order to improve the service.

We hope you will visit us soon again, to see the improvements by yourself.

Best regards,
Véronique Timsonet
GM Hospes Maricel & Spa.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 3, 2016 via mobile

This place is just stunning. The location is slightly odd as the surrounding area is a bit ropey but once you pull through the gates it is superb. The food was special and coupled with the ambience, it made for a superb evening to celebrate a friends birthday. Go for the terrace and make sure you take a walk down to the pool.

Stayed: July 2016, travelled with friends
Thank Bluerange35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HospesHotels, Director General at Hospes Maricel Mallorca & Spa, responded to this reviewResponded November 28, 2016

Dear Guest,

Thank you very much for your visit and for taking the time to share your feedback.

We are glad that you had a superb evening celebrating your friend's birthday.

Hopefully we can welcome you soon again at the Hospes Maricel.

Best regards,
Véronique Timsonet
GM Hospes Maricel & Spa.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 2, 2016

We booked a 10-day stay in a deluxe double room in February 2016 through booking.com. When we arrived we were given a room in an annexe building which meant an arduous walk under the adjacent road, completely unsuitable for elderly or unfit visitors. The view overlooked a road. We asked to change the room to the main hotel building but were told the hotel was fully booked. The first night was traumatic, there was a horrendous mechanical noise coming from the adjacent room's defective plunge pool equipment. The next morning we told management that if we had another night like it we would be checking out, and the noise was fixed (until our last night when it recurred). The hotel is fundamentally mismanaged, and although the staff were polite and helpful the service was slow throughout. We paid the bill in full (Euro 5,000) but expressed some dissatisfaction. The hotel sent an email saying that in view of the 2 nights disturbance they had credited our card with 163 euros!!

When booking at the hotel you are advised to get written confirmation that your room will be in the main hotel.

Room Tip: insist on a room in the main hotel building when making the reservation
  • Stayed: June 2016, travelled as a couple
    • Value
    • Rooms
    • Service
3  Thank Nick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HospesHotels, Director General at Hospes Maricel Mallorca & Spa, responded to this reviewResponded December 4, 2016

Dear Mr Nick M,

Thank you very much for staying at Hospes Maricel and for taking the time to share your feedback.

We are extremely sorry to read that you didn't have a good experience whilst staying with us.

We take your opinion seriously and we also hope you will give us another opportunity in the near future to welcome you back.

Best regards,
Véronique Timsonet
GM Hospes Maricel & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 27, 2016

Hospes Maricel Mallorca is a very nice and calm hotel a few kilometers outside the city Palma. Had a rom 40 kvm in the old palace part with sea view. The pool area was very nice. The service in the hotel very good. The only thing that could had been of a little bit higher standard was the breakfast.

Palma is a very nice town. Visited the old, small nearby town Valdemossa ca 15 kilometers north of Palma where Frederic Chopin and his girlfriend Georg Sand spent some months.

Joan Miro is a very famous artist that lived and worked in Palma. We visited the Joan Miro Museum. A fantastic place that everybody should visit.

Room Tip: Choose a room with sea view!
  • Stayed: June 2016, travelled with family
    • Value
    • Location
    • Service
Thank Thor Drange H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HospesHotels, Director General at Hospes Maricel Mallorca & Spa, responded to this reviewResponded August 26, 2016

Dear Guest,

We would like to thank you for sharing your experience with us here in Mallorca.
We are glad that you enjoyed the service and the pool of the hotel.
We also take your opinion about the breakfast very seriously.

Hopefully you will visit us soon in the near future.

Best regards,
Véronique Timsonet
GM Hospes Maricel & Spa.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 22, 2016

My wife and I spent 4 nights here and truly loved the place. Its a 5 star hotel through and through. I would say its worth it to pay a little extra to get a room with an ocean view. We stayed in the main building which we liked a lot. The best part about the hotel is the staff though. Without exception everyone there was outstanding. Especially Juan Pablo our server at breakfast one morning.

  • Stayed: June 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Alec H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HospesHotels, Director General at Hospes Maricel Mallorca & Spa, responded to this reviewResponded August 25, 2016

Dear Mr Harris,

Thank you very much for your stay at the Hospes Maricel.
We are glad that everything met your expectations and that you enjoyed your room with sea view.
Thank you for highlighting the service of the staff, especially Juan Pedro.

We hope to welcome you soon again.

Best regards,
Véronique Timsonet
GM Hospes Maricel & Spa.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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