We booked five nights as part of a longer holiday in Ibiza. We were misled by the details on Booking.com, which offered the Superior Double room as being suitable for 4 people (it showed 1 double and 2 singles and we put 2 adults and 2 children into the reservation request). We had a fifth small child, which we would have put in our double bed and were prepared to pay extra for, if the hotel felt so inclined. We chose this room instead of a family room, which offered similar accommodation but had less m2. The hotel contacted us and told us that the two single beds were 'extra beds'. In my 40 years of extensive travelling I have always considered 'extra beds' to be ones brought into the room that were not already there and not indicated on the room details. The hotel asked for an additional fee of €962 - another 30% on an already expensive room.
I asked to be put into a family room which was the same price as the room we booked but the owner refused, insisting we pay the extra and later offering us an even more expensive 'villa' for €1237 extra. We were on a budget (and this was not the main stay of our holiday) and the owner did not seem to appreciate that we would rather fit into a smaller room than spend an additional amount, which was basically our food budget for the holiday. So frustrated was I with the owner's attitude - which was polite and charming but adamant - that I even told him I would rather not stay in the hotel at all and preferred to lose the booking and spend the €1000 extra on an apartment in San Antonio instead. Making a guest so annoyed that they would rather walk away before they have even arrived was not good customer service and if I had been the owner I would have given a full refund and got rid of me. In the end we agreed €1000 extra for the 'villa' and my wife and I arrived in a bad mood and resenting having to spend a considerable amount of extra money. To his credit, when we arrived, the owner did greet us in person and gave a us a complimentary glass of Cava.
The 'villa' is not really a villa but a semi detached deluxe bedroom away from the main hotel block (although it does have a hob and a fridge for self-catering). As an architect of contemporary houses, I appreciated the contemporary design of the bedroom, which was excellent. There was plenty of natural light, a high ceiling, a walk-in shower and large sliding doors opening on a private terrace. We had a ground floor bedroom - 'no. 14 - which was a short walk from the pool area. Bigger detached villas are much further from the pool. It was difficult to fault the villas on design.
The pool area was excellent. The pool was just the right size and just about good enough for short lengths.The location and surroundings were very attractive. The waterfall was fun for kids but the pool depth was all the same and kids could only stand up in the steps area. Surprisingly, there was no rush for people to claim loungers and cabanas around the pool, even though there weren't that many of them. This was refreshing and all in all the pool area was very relaxed and chilled. This boutique hotel is the kind adults, especially couples, would appreciate but it is also very child friendly.
We ate at the hotel only once. The food was expensive but excellent. A nice, but not exceptional, breakfast was included in the price. Not many people seemed to eat dinner at the hotel and whilst there was plenty of table space, a nice setting and an outdoor bar it was surprisingly empty for peak season (perhaps the prices had something to do with it).
There were very few staff but they were friendly and relaxed. However, given the sky-high prices we would have expected a higher service level. The environment is a great place to chill. The hotel is not pretentious and the vibe is definitely 'laid back Ibiza'.
This hotel clearly gets enough people prepared to pay its high prices and perhaps the setting is sufficient to take most traveller's minds of it. The villas, the pool area, the gardens and the general setting cannot be faulted and it is a real gem surrounded by attractive countryside (low hills). It is also not far from local services, and beaches like Cala Vedella and Cala Comte are roughly a 30 minute drive. We did look at one of the bedrooms in the main block but they seemed small and dark (traditional small windows) which was probably the reason the owner didn't want his bolshy customer to take one. Those who travel widely and stay in high value boutique hotels around the world will probably feel they were being taken for a ride on the price and we certainly were certainly left with a bad taste at being forced into a 'villa' at a considerable extra expense (we could have had a proper contemporary villa and pool for more days for the same price). Nonetheless, the hotel, grounds and pool were lovely. It would be perfect is they dropped their prices to sensible levels and stopped calling beds already in the room 'extra' beds for which unjustifiably high charges are made.
- Official Description (provided by the hotel):
- In the heart of rural Ibiza, in the authentic Ibiza which awakens your senses, you will find Can Lluc, a small luxury boutique hotel.Can Lluc’s agritourism stands in the midst of a thick pinewood in a highly ecological area surrounded by exuberant nature, only a few kilometres from the delightful Ibizan coves and 10 Km from the cosmopolitan city of Ibiza, with its enticing nightlife. ... more less
- Reservation Options:
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- Also Known As:
- Agroturismo Can Lluc Hotel San Rafael