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“Harassed!!”

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Heritage Village Resort
Ranked #2 of 4 Hotels in Naggar
Reviewed 15 June 2017 via mobile

So u cannot write a review without giving 1 star...so 1 star goes to the staff who tried to serve us..
So we a group of 7 adults 3 kids booked this place after a lot of discussion as this was going to be 3 night stay..we booked the hotel 2 months in advance and asked the hotel to confirm that duplex cottages were booked..and also spoke to their representative Sonakshi..who asks us to pay 100% ADVANCE..we first were apprehensive but then given peak season agree to pay full money in advance.. We reach at 10 in the night and are given duplex rooms..which had only 1 bathroom and bed on ground and another bed on mezzanine wooden floor..obviously no privacy with a smelly single bathroom..we are shocked as we booked cottages..after a lot of argument at front desk who dont know who their boss is..and with Sonakshi..who actually had earlier suggested us to book the rooms.. was stuck on the point that u didn't inform us u had kids.. She didnt bother to ask while suggesting that are u all women ..all men or couples..how wud a guest know the types of rooms and the setup..when u suggest.. We trusted you...At 12 in the night WE WERE ASKED TO PAY EXTRA to get one cottage..and had to stay 1 duplex room as the money is already paid..the cottage floor was dirty..probably not cleaned for over a week..towels were dirty and wet..toiletries never mind..I wonder how they call themselves even 3 star...would never recommend this property.. Please avoid the pain..

Stayed: May 2017, travelled with family
1  Thank Shruti S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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12 - 18 of 160 reviews

Reviewed 30 May 2017

Please dont even think of booking this resort.. Sonakshi from Sales cheated us.. she first promised us Duplex cottages and charges us bomb for the same.. when we checked in thye gave us some dirty duplex rooms which had mezzanine floor and no privacy.. the duplex rooms were so conjusted with 1 bathroom only.. it was impossible for 4 adults to stay in there so called Duplex rooms.. there is no privacy in the duplex.. there reception staff is more worse.. they dont understand the meaning of customer service.. they dont know whos there boss... he fighted for 2 hours then finally they shifted us to duplex cottage after paying more amount.. even the cottage was so worse full of insects and cockroaches.. cottage was not at all maintained.. Its too far from manali as well... please dont ever book this resort...

  • Stayed: May 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank PriyankaMishra88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kanika k, Public Relations Manager at Heritage Village Resort, responded to this reviewResponded 1 June 2017

Dear Valued Guest

We thank you for giving your feedback to us. It’s very unfortunate to learn that you did not have a good experience at Heritage Village Resorts. We at Heritage strive to achieve the highest level of customer comfort & delight.

We have checked the details from the reservation department and our understanding is that while booking, the fact that you are accompanied by children and are separate families was not shared with the reservation team. Reservation team was under the impression that you are travelling with a group of friends. It was only because of this confusion that the misunderstanding erupted.

Please be assured that we take full care to ensure that the rooms allocated are perfect for a guest's requirement.

We sincerely apologize for all the inconvenience you faced and thank you for giving us an opportunity to improve our services.



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Reviewed 10 April 2017

the only big thing I would like to point out is that they have a special set of cottages that are situated inside apple orchards, my kids absolutely loved that experience. (We went when the apples weren't still on the trees, but to be surrounded by flowering trees was an experience in itself) there's barely any noise, the services are good (a decent spa within the compound as well) and a badminton court that we all ended up spending a lot of time on. overall, a great trip!

Room Tip: Apple Orchard rooms!
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  • Stayed: March 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank VJ_Singh21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kanika k, Guest Relations Manager at Heritage Village Resort, responded to this reviewResponded 26 November 2017

Dear Guest,
Thank you very much for your recent stay and for taking the time to share your experiences with us. I am happy to see that you had a comfortable stay and your kids had a amazing time with us. Heritage Village Resort is unique in Manali with its beautiful landscaping, aesthetically designed public areas and serene environment with a ethnic Spa which make it a great destination for leisure travelers.

We look forward to welcoming you back with us in the very near future.
Thanks and regards
Warm regards
Customer Delight Team

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Reviewed 1 March 2017 via mobile

Far from the madding crowd, this hotel is beautifully located. And has enviable views. What is not enviable is the lack of consistency in its service. Power failures....... Lack of water in the bathrooms......... To name a few. However the staff is very helpful and cooperative. I'm not sure if I'll visit again. Unless their shortcomings are taken care of.

Stayed: March 2017, travelled on business
1  Thank Mumbaiyya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kanika k, Guest Relations Manager at Heritage Village Resort, responded to this reviewResponded 26 November 2017

Dear Guest
We truly appreciate you taking time to give us your valuable comments and feedback. It is through valuable feedback like yours that we strive to improve our services and may we assure you that our team is taking care of each and every point raised by you. Your experience has assisted us in exploring possibilities for further improvement in our service levels, for which we are thankful to you.
We look forward to welcoming you once more
With warm Regards
Customer Delight Team

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Reviewed 2 February 2017

A great place to stay away far from maddening crowd,extensive gardens with river lowing near to it,the place is usually booked in advance ,stayed for few hours as could not get room .The food served was very nice and served with courtesy.

Room Tip: Book well in advance,during summer time availability is very poor.
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  • Stayed: June 2016, travelled as a couple
    • Location
    • Service
Thank sun284
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kanika k, Guest Relations Manager at Heritage Village Resort, responded to this reviewResponded 26 November 2017

Dear Guest
It is truly inspiring to read you favourable comments and feedbacks about the hotel and our services, we thank you for taking time to give us your valuable comments and reviews. We are very sorry that you could not get the room during your visit. We recommend you to book in advance for the confirmed availability We look forward for your next visit
With warm regards
Customer Delight Team

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Reviewed 29 January 2017

The resort is on a different route (Naggar-Manali road) from the main Manali town, which makes it impossible for you to do much from there. Staff members are really good and courteous.

The worst part is their restaurant. If you have paid for the buffet you are made to walk almost half a km to reach the restaurant which is outside the Resort. Dinner is served after 9PM so we had to walk in 2-3 degree C in night for food which was quite pathetic. The food itself is nothing to be pleased about as the options and taste are very limited.

The New Year Galla Party was badly organized in an open area. The food choice was extremely bad. Masala peanuts and Papad were served as starters on New Years Night!

If you are there for a day, you will find it peaceful. Don't opt for their buffets, just order food in your room. Don't go there for more than a day because you will just get bored as there's absolutely nothing to do.

Their menu card said they have foot massage option, we stayed for three days and it never opened. Fireplace in our Cottage room was a great saviour and a good time pass.

Room Tip: We took the cottages and I feel they offer the best views.
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  • Stayed: December 2016, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Mohit115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiralalrawat666, Guest Relations Manager at Heritage Village Resort, responded to this reviewResponded 31 January 2017

Dear Valued Guests,
We truly appreciate you taking time to give us your valuable comments and feedback. It is through valuable feedback like yours that we strive to improve our services and may we assure you that our team is taking care of each and every point raised by you. Your experience has assisted us in exploring possibilities for further improvement in our service levels, for which we are thankful to you.The staff is very happy to learn about your favorable comments about them and it motivates them to provide more good service to their guest to ensure that their stay with us is an enjoyable and comfortable one.
We are positioned about 15 kms from the “Mall Road” however we don’t hide this fact, we are proud of it, because this keeps us away from the humdrum of the city and if you are coming to Manali to relax then we recommend staying away from the noise and in the cradle of nature. Our restaurant is within the resort area,the distance from the cottage to restaurant is merely five minute walk.We are sure that you must have enjoyed bonfire(which can only be outdoor)with cultural program. We are surprised to learn that eight starters and twenty three dishes in dinner were not upto your expectations. Your concern regarding food has been addressed to our F & B Manager to look into it and do the needful .
We once again truly appreciate you taking time to give us your valuable comments and we look forward to welcoming you back in Manali
Warm Regards
Customer Delight team



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Reviewed 17 December 2016

It was our first family visit to Manali. One of our close friend recommended this awesome property. Experience we felt was much beyond our expectations.The mountains, forests, apple orchards, open fields, in brief we would say it was a life time experience of “Glory of nature at its best”.
Thanks to the wonderful people of Heritage Village Resort you made our stay and trip worth every penny we spent with your smile and hospitality

  • Stayed: November 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank vikassachdeva28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kanika k, Guest Relations Manager at Heritage Village Resort, responded to this reviewResponded 19 December 2016

Dear Valued Guest,
Thank you for staying with us during your visit to Manali.
It is truly inspiring to read you favorable comments and feedback about the hotel and our services, we thank you for taking time to give us your valuable comments and reviews. The staff are very happy to learn about your favorable comments and it motivates us to provide more good service to our guest to ensure that their stay with us is an enjoyable and comfortable one.
Thanks again
Regards

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Additional Information about Heritage Village Resort

Address: Nagar Manali Road, Naggar, Manali Tehsil 175136, India
Region: India > Himachal Pradesh > Kullu District > Manali Tehsil > Naggar
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Naggar
Price Range: $46 - $89 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Heritage Village Resort 3*
Number of rooms: 40
Official Description (provided by the hotel):
Heritage is not just a holiday resort, it is an experience in itself, a veritable eden which will elevate your spirits and give you a vacation experience like none you have ever had before. ... more   less 
Reservation Options:
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Also Known As:
Heritage Village Resort Naggar, India - Himachal Pradesh

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