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All reviews main road place to stay apple orchard all age groups a wonderful stay manali cottage hospitality jams destination compound trees
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Reviewed May 30, 2017

Please dont even think of booking this resort.. Sonakshi from Sales cheated us.. she first promised us Duplex cottages and charges us bomb for the same.. when we checked in thye gave us some dirty duplex rooms which had mezzanine floor and no privacy.. the duplex rooms were so conjusted with 1 bathroom only.. it was impossible for 4 adults to stay in there so called Duplex rooms.. there is no privacy in the duplex.. there reception staff is more worse.. they dont understand the meaning of customer service.. they dont know whos there boss... he fighted for 2 hours then finally they shifted us to duplex cottage after paying more amount.. even the cottage was so worse full of insects and cockroaches.. cottage was not at all maintained.. Its too far from manali as well... please dont ever book this resort...

  • Stayed: May 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank PriyankaMishra88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kanika k, Public Relations Manager at Heritage Village Resort, responded to this reviewResponded June 1, 2017

Dear Valued Guest

We thank you for giving your feedback to us. It’s very unfortunate to learn that you did not have a good experience at Heritage Village Resorts. We at Heritage strive to achieve the highest level of customer comfort & delight.

We have checked the details from the reservation department and our understanding is that while booking, the fact that you are accompanied by children and are separate families was not shared with the reservation team. Reservation team was under the impression that you are travelling with a group of friends. It was only because of this confusion that the misunderstanding erupted.

Please be assured that we take full care to ensure that the rooms allocated are perfect for a guest's requirement.

We sincerely apologize for all the inconvenience you faced and thank you for giving us an opportunity to improve our services.



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Reviewed April 10, 2017

the only big thing I would like to point out is that they have a special set of cottages that are situated inside apple orchards, my kids absolutely loved that experience. (We went when the apples weren't still on the trees, but to be surrounded by flowering trees was an experience in itself) there's barely any noise, the services are good (a decent spa within the compound as well) and a badminton court that we all ended up spending a lot of time on. overall, a great trip!

Room Tip: Apple Orchard rooms!
  • Stayed: March 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank VJ_Singh21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kanika k, Guest Relations Manager at Heritage Village Resort, responded to this reviewResponded November 26, 2017

Dear Guest,
Thank you very much for your recent stay and for taking the time to share your experiences with us. I am happy to see that you had a comfortable stay and your kids had a amazing time with us. Heritage Village Resort is unique in Manali with its beautiful landscaping, aesthetically designed public areas and serene environment with a ethnic Spa which make it a great destination for leisure travelers.

We look forward to welcoming you back with us in the very near future.
Thanks and regards
Warm regards
Customer Delight Team

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Reviewed March 1, 2017 via mobile

Far from the madding crowd, this hotel is beautifully located. And has enviable views. What is not enviable is the lack of consistency in its service. Power failures....... Lack of water in the bathrooms......... To name a few. However the staff is very helpful and cooperative. I'm not sure if I'll visit again. Unless their shortcomings are taken care of.

Stayed: March 2017, travelled on business
1  Thank Mumbaiyya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kanika k, Guest Relations Manager at Heritage Village Resort, responded to this reviewResponded November 26, 2017

Dear Guest
We truly appreciate you taking time to give us your valuable comments and feedback. It is through valuable feedback like yours that we strive to improve our services and may we assure you that our team is taking care of each and every point raised by you. Your experience has assisted us in exploring possibilities for further improvement in our service levels, for which we are thankful to you.
We look forward to welcoming you once more
With warm Regards
Customer Delight Team

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Reviewed February 2, 2017

A great place to stay away far from maddening crowd,extensive gardens with river lowing near to it,the place is usually booked in advance ,stayed for few hours as could not get room .The food served was very nice and served with courtesy.

Room Tip: Book well in advance,during summer time availability is very poor.
  • Stayed: June 2016, travelled as a couple
    • Location
    • Service
Thank sun284
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kanika k, Guest Relations Manager at Heritage Village Resort, responded to this reviewResponded November 26, 2017

Dear Guest
It is truly inspiring to read you favourable comments and feedbacks about the hotel and our services, we thank you for taking time to give us your valuable comments and reviews. We are very sorry that you could not get the room during your visit. We recommend you to book in advance for the confirmed availability We look forward for your next visit
With warm regards
Customer Delight Team

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Reviewed January 29, 2017

The resort is on a different route (Naggar-Manali road) from the main Manali town, which makes it impossible for you to do much from there. Staff members are really good and courteous.

The worst part is their restaurant. If you have paid for the buffet you are made to walk almost half a km to reach the restaurant which is outside the Resort. Dinner is served after 9PM so we had to walk in 2-3 degree C in night for food which was quite pathetic. The food itself is nothing to be pleased about as the options and taste are very limited.

The New Year Galla Party was badly organized in an open area. The food choice was extremely bad. Masala peanuts and Papad were served as starters on New Years Night!

If you are there for a day, you will find it peaceful. Don't opt for their buffets, just order food in your room. Don't go there for more than a day because you will just get bored as there's absolutely nothing to do.

Their menu card said they have foot massage option, we stayed for three days and it never opened. Fireplace in our Cottage room was a great saviour and a good time pass.

Room Tip: We took the cottages and I feel they offer the best views.
  • Stayed: December 2016, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Mohit115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiralalrawat666, Guest Relations Manager at Heritage Village Resort, responded to this reviewResponded January 31, 2017

Dear Valued Guests,
We truly appreciate you taking time to give us your valuable comments and feedback. It is through valuable feedback like yours that we strive to improve our services and may we assure you that our team is taking care of each and every point raised by you. Your experience has assisted us in exploring possibilities for further improvement in our service levels, for which we are thankful to you.The staff is very happy to learn about your favorable comments about them and it motivates them to provide more good service to their guest to ensure that their stay with us is an enjoyable and comfortable one.
We are positioned about 15 kms from the “Mall Road” however we don’t hide this fact, we are proud of it, because this keeps us away from the humdrum of the city and if you are coming to Manali to relax then we recommend staying away from the noise and in the cradle of nature. Our restaurant is within the resort area,the distance from the cottage to restaurant is merely five minute walk.We are sure that you must have enjoyed bonfire(which can only be outdoor)with cultural program. We are surprised to learn that eight starters and twenty three dishes in dinner were not upto your expectations. Your concern regarding food has been addressed to our F & B Manager to look into it and do the needful .
We once again truly appreciate you taking time to give us your valuable comments and we look forward to welcoming you back in Manali
Warm Regards
Customer Delight team



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