So u cannot write a review without giving 1 star...so 1 star goes to the staff who tried to serve us..
So we a group of 7 adults 3 kids booked this place after a lot of discussion as this was going to be 3 night stay..we booked the hotel 2 months in advance and asked the hotel to confirm that duplex cottages were booked..and also spoke to their representative Sonakshi..who asks us to pay 100% ADVANCE..we first were apprehensive but then given peak season agree to pay full money in advance.. We reach at 10 in the night and are given duplex rooms..which had only 1 bathroom and bed on ground and another bed on mezzanine wooden floor..obviously no privacy with a smelly single bathroom..we are shocked as we booked cottages..after a lot of argument at front desk who dont know who their boss is..and with Sonakshi..who actually had earlier suggested us to book the rooms.. was stuck on the point that u didn't inform us u had kids.. She didnt bother to ask while suggesting that are u all women ..all men or couples..how wud a guest know the types of rooms and the setup..when u suggest.. We trusted you...At 12 in the night WE WERE ASKED TO PAY EXTRA to get one cottage..and had to stay 1 duplex room as the money is already paid..the cottage floor was dirty..probably not cleaned for over a week..towels were dirty and wet..toiletries never mind..I wonder how they call themselves even 3 star...would never recommend this property.. Please avoid the pain..
- Official Description (provided by the hotel):
- Heritage is not just a holiday resort, it is an experience in itself, a veritable eden which will elevate your spirits and give you a vacation experience like none you have ever had before. ... more less
- Reservation Options:
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- Also Known As:
- Heritage Village Resort Naggar, India - Himachal Pradesh