The hotel is a fairly anonymous modern slab with a reasonably pleasant spa suite and gym tacked on the back. It frankly struggles to merit a four star rating and the attitude of senior management towards meeting the needs of paying guests would probably not be tolerated in a youth hostel. Ordering a taxi for example appears to be beyond their remit.
Beware in that connection the hotel is some way from la Molina and you will need either a car or a taxi to get to the ski slopes or eat anywhere other than the hotel itself, where the food is unexciting and not particularly well presented or cooked (given the 4 star rating). There is no regular shuttle bus as in many ski resorts.
On the plus side the restaurant staff on the other hand were exceptionally helpful and deserve a four star rating on their own.More
- Free Wifi