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“Unhelpful and inflexible management spoil the stay”

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Sercotel Hotel & Spa La Collada
Ranked #2 of 10 Hotels in La Molina
Reviewed 5 March 2017

The hotel is a fairly anonymous modern slab with a reasonably pleasant spa suite and gym tacked on the back. It frankly struggles to merit a four star rating and the attitude of senior management towards meeting the needs of paying guests would probably not be tolerated in a youth hostel. Ordering a taxi for example appears to be beyond their remit.
Beware in that connection the hotel is some way from la Molina and you will need either a car or a taxi to get to the ski slopes or eat anywhere other than the hotel itself, where the food is unexciting and not particularly well presented or cooked (given the 4 star rating). There is no regular shuttle bus as in many ski resorts.
On the plus side the restaurant staff on the other hand were exceptionally helpful and deserve a four star rating on their own.

Room Tip: Probably better at the back to avoid late night traffic or snow ploughs
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  • Stayed: February 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
2  Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 11 of 480 reviews

Reviewed 26 February 2017 via mobile

I stayed in La Collada during a ski weekend in late February. The property offers good amenities, a respectable gym and spa and good rooms. The hotel is in Toses (not La Molina), which implies having to drive ~10 minutes to town or call and wait for one of the 3 available cabs in town (each trip around €20). The hotel has a huge service deficiency, noticeable since check in. They were lost in check in, not able to control a small queue. Our requests for transfers and for room service (ice basically) were forgotten. The staff in the restaurant was extremely rude, especially regarding the closing time (breakfast closed at 10:30 am but you couldn't access from 10 onwards because the waiters started screaming dramatically). The check out was a bit of a hassle (seems they're relationship with Expedia is terrible and we had to sit through the drama). Some staff members were good, but most just made us feel like we were disrupting them and everything felt like a favor.

Stayed: February 2017, travelled with friends
2  Thank ernestofmendez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2017

Me and my boyfriend we went to this hotel for a weekend to relax and to ski.
Well, the room was great, with and amazing vieweb, really confortable and quite.
Of course the best part was the spa, just in front of the mountain. WOW!
We had dinner at the restaurant too, where we met a really funny waiter, the oldest one i think ( i don't remember the name), but all the staff were nice.
The hotel is well located, like 10 minutes by car from the ski runs.
We defenetly want to come back!

  • Stayed: January 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank tessaritessari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 February 2017 via mobile

Stayed here with my partner for a romantic weekend. We booked a duplex suite and we got the opposite of what the picture on THeIR website showed. Also there were about 100 flies on the inside window of the room (no idea how they got in) but If you've seen the show 'Fortitude' you'll know what I mean. The staff had that very defensive attitude and made u feel bad for asking for what you paid for. Which was Not cheap. Apparently they had not long taken over this hotel, which was falling apart, but still charged you as if it was in top condition. And by complaining they made you feel like you were moaning. None of that 'the customer is right' attitude. Then we got our room changed to what we asked for. There were 100 flies in there too. (How dare you complain about the flies buzzing all over the place). The reception manager "angel" (not a very fitting name) was terrible and instead of trying to help he kept saying there was nothing he could do. When we finally complained to his superior, he knew nothing about the matter, which showed that "angel" hadn't even tried to fix anything. What we would have liked was to get our money back and get out of there! In the end after a long chat with the superior manager he gave us the first night free (not enough in my opinion). The whole experience was not enjoyable at all, simply because of the receptionist's attitude. We will never come back to this hotel and would not recommend it AT ALL. The area is beautiful and there are plenty of others around.

Stayed: January 2017, travelled as a couple
3  Thank Karayka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2017

The hotel was comfortable & clean just not in immaculate condition, just area things not quite right such as our shower flooded the bathroom our safe didn't work & neither did our target you plugged your mp3 player into & several of the spa pool jet areas but apart from that the spa pool area was great to relax in & the food in the resturant was delicious in particular the spaghetti fruit de mer. All the staff were very pleasant & tried hard to speak English for us. It was a shame the hotel had changed hands & our greeting was far from perfect as the new hotel had not taken over existing bookings. Once we spoke to the manager he was very helpful & agreed to honour the rate we had been quoted unfortunately he couldn't honour the money we had already paid!

  • Stayed: January 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Sally T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2016 via mobile

This is a lovely hotel with the most amazing views. There was no secure parking for our motorcycles, but the receptionist was happy for us to leave them directly outside the main entrance of the hotel so we were very happy with that.
The reception staff were really friendly and helpful, our room was spacious with comfy bed and because of large windows and high altitude, it didn't matter that there was no air con.
Be aware that to take a swim will cost you an additional 18 Euros per person.
Although we thought the hotel itself was great, and the location and views spectacular, sadly the restaurant was a real let down. The food we had was bland and both at dinner and breakfast the buffet hot food wasn't kept even remotely hot and at times things were almost cold.
We would stay again but go to The local town to eat.

Stayed: July 2016, travelled as a couple
Thank Susieetal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martí S, Director de Relaciones con Clientes at Sercotel Hotel & Spa La Collada, responded to this reviewResponded 25 July 2016

Susieetal,

We are happy that overall we fulfill most of your expectations and it was a good stay.

Your suggestions will be taken into consideration to keep improving our services and adjust them to your needs and preferences.

It's great that you felt comfortable in your spacious room.

Thanks for the good valoration of the staff this motivate us to keep working the same way.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2016 via mobile

Everything was perfect! Especially the swimming pool and spa. Very family friendly, great room with 4 beds, it's a little expensive but so worthy! Service was lovely, and the view amazing, it snowed all night so in the morning was all white.

Stayed: March 2016, travelled with family
Thank Vero T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martí S, Director de Relaciones con Clientes at Sercotel Hotel & Spa La Collada, responded to this reviewResponded 22 March 2016

Dear Vero T.,

To begin with we want to thank you for the review concerning your stay in Guitart Termes la Collada.

We are glade to fulfill your expectations and you had a great time during your stay.

it's great that you enjoy the facilities of the spa in the family time and you feel comfortable in your duplex suite with amazing views.

Thank you very much for your good evaluations of all the staff your nice words encourage us to keep working the same way and keep improving every day.

It will be a pleasure to welcome you again.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sercotel Hotel & Spa La Collada

Address: Carretera. Nacional 260, Km 155, 17537 La Molina, Alp, Spain (Formerly Guitart Termes la Collada)
Region: Spain > Catalonia > Province of Girona > Alp > La Molina
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 10 Hotels in La Molina
Price Range: $216 - $397 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sercotel Hotel & Spa La Collada 4.5*
Number of rooms: 92
Official Description (provided by the hotel):
At 1,800 meters high, at the top of the mountain it will offer you gorgeous views. It is a perfect setting for wellness stay and to practice sport mountain ... more   less 
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