Breakfast buffet was not amount of choice I would expect for 4 star. Cooked food put out on serving trays but not heated so scrambled egg and bacon cold. Hot drinks were serve yourself from two machines which were slow & temperamental so there was a queue each morning to get tea & coffee, and after the first day I didn't bother with black coffee as it was warm sludge! The latte appeared to be warm coloured milk. For the evening food, there was a varied choice each evening & quality OK but again the cooked food was cold. I found the bed hard and the window didn't seal properly so I didn't sleep for the first two nights as I could hear the wind howling. Had to purchase a swimming cap. I'm aware some pools abroad do enforce the wearing of hats but if mentioned on the hotel site people could have the option to bring their own. The pool staff constantly patrolled the area telling people off if they were not wearing hats and watching everyone. It was far from the relaxing break we had hoped for. The main hotel manager was surly and unhelpful. Without our own transport we were reliant on only one transfer to the slopes in the morning and back in the evening arranged by our tour operator. When our friends asked the manager if he could book them a taxi he just said 'No' and walked away. This hotel is too far away from the slopes or any amenities. It was detailed in our booking that there would be evening entertainment and there was not any. Seating arrangement in the bar meant groups could not sit together and the bar staff did not speak English. Our toiletries were not replenished in the room so on the third morning I had to ask the maid coming along the corridor for some more. Room furnishings were adequate but not what expected when paying for 4 star accomodation.
- Official Description (provided by the hotel):
- At 1,800 meters high, at the top of the mountain it will offer you gorgeous views. It is a perfect setting for wellness stay and to practice sport mountain ... more less
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