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Reviewed July 21, 2018 via mobile

I would give zero if I could
Seriously, very nice hotel and spa facilities but the stuff is extremely rude and unhelpful!!!
We waited 3 hours for soup and salad in the hotel restaurant and got up after the salad because it was redecules and rude. The waiter didn't explained or apologize because he didn't speak English well but the restaurant manager who had perfect English didn't say anything just in the end when we stood up she said it's out fault and we went to sleep hungry. We fell asleep and then the aircon started leeking on hour bed, the same lady from the restaurant treated the case. She didn't want to change our room although the hotel seemed half empty, she offended us, humiliated us, was racist to us and shouted at us like it is our fault!!!
We just wanted to have nice dinner and good nighsleep , instead we got offence, rudeness and very unwelcoming service!
If u seek for a calm vacation this is not the place!!! Stay away from this place.
You can see in the picture the stuff trying to fix it in the middle of the night, they didn't manage and try to fix for 3 more times while we are sitting with our pejamas with zero privacy or poloitnece or empathy!!
The manager lady who was spouse to manage this but instead left home and turned off her phone left her useless stuff helpless and without solution
***the photos have been taken at 1 am

Stayed: July 2018, travelled with family
Thank melisa23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 13, 2018

The hotel has a great pool and spa (especially the salt jacuzzi) and we had a comfortable room. However, we waited 1.5 hours for our starter to arrive after ordering dinner at the restaurant at 9pm! In the end, our soups and my trout were very good (wife's pork knuckle and sour cabbage less so, especially as it was almost 11 before it arrived). Not many other eating options nearby as the hotel is about 3 kilometres from the - very attractive and lively - centre of Turda (and similar distance from the salt mine). Also found breakfast OK but fairly basic. The spa is let down by an absence of changing space (or at least we couldn't find it) and some very slippery floor surfaces making it potentially dangerous. Air con was also fairly ineffective in the room, so it was very warm and we didn't sleep well. The lift is operated by room card but it's not obvious and we had the frightening experience of the lights going out after some seconds, so that we had to sort it out in the pitch black.

  • Stayed: May 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank TheKoolKestrel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 6, 2018

We had a beautiful room in this hotel with a whole wall of window facing a park and a bathroom window that we could have bird view of the city and mountain. The room was bright and clean (though one of the bed lamps on each side was broken). The breakfast was on the 5th floor with panaromic view. There was a variety of selection of food and drink. The front desk was helpful and professional. They provided a detailed statement of charges.

  • Stayed: May 2018, travelled as a couple
    • Service
Thank Yali L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 20, 2018

We spend long weekend in this lovely hotel. Swiming pool with salt jakuzzi and very god spa help us to relaxe. Rooms are very spacious, clean, bathroom big, everything very modern and good quality. Nice mini bar, sef, terace, heating control, wifi...Staff is very helpful and friendly. Lovely terapeut in spa center vas very good, polite...we enjoyed every moment! Vichy shower was the greatest discovery! Breakfast on the top level of hotel is rich and good quality. Also the hotel restaurant is so nice, with very good menu and very reasonable prices that we didn't try nothing else in the town! Parking is on the street in front of the hotel. We spend one great winter weekend! Probably is diferent in the spring or summer, when you can spend more time outside, but even than you can refresh your body in spa. All in all, big recomendation for this hotel.

Room Tip: all are good cose it is very quiet surronding
  • Stayed: February 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank iVANA S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 21, 2017

Carefully designed, tastefully decorated hotel in a pleasant neighborhood. Spotlessly clean, the spacious rooms offer quality comfort. Parking places are reserved for guests in the front of the building, near a small park, where an ancient little church is hiding between old trees. Beautiful breakfast, serving also traditional local products. Patient, friendly, and professional staff. What else? Worlds fail me. Just perfect.

Room Tip: Ask for a quiet room with park view
  • Stayed: October 2017, travelled solo
    • Location
    • Rooms
    • Service
Thank Hanna D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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