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Reviewed January 11, 2012

Why is the price of drinks more expensive in the function bar (no price list displayed &receipts not given to customers unless you ask) than the hotel bar? The bar menu changes @ 5pm - food items remain the same but prices more expensive -tables dirty/ food cold & bland/service slow/ understaffed/ bar manager nice chap and a good waiter

New years eve was a total disaster for €49 - buffet had limited choice- food was cold- some guests very intimidating - bar understaffed for a busy night - fights outside - broken glass on the dance floor - had to wait in line to complain - noisy night on our corridor and someone got sick in the lift

Also did not get my wake up call or my taxi booked as requested - reception staff giggled then sighed - did not even enquire about my stay & the manager 'was busy setting up the restaurant' so missed him

4 stars for disappointing experience - skip breakfast it's dismal @ best

Room tip: Try another hotel !
Date of stay: December 2011
  • Trip type: Travelled with friends
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3  Thank seamus c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DeclanCurtis_GM, Manager at Carlton Hotel Blanchardstown, responded to this reviewResponded January 12, 2012

Dear Guest,

I was disappointed to learn of your recent experience here on New Year’s Eve. Let me re assure that all our prices in all areas are displayed in full and it is our policy to issue receipts with all food & beverage items served. Our bar menu does indeed change and any dishes that are carried through from the day menu to the night menu are carried through at the same price. Other than some selected popular items the two menus are entirely different in content.
Rest assured every effort was made to control the other guests who impacted on your stay and I apologise that the actions of others effected your enjoyment on the night and we have take steps to prevent this re-occurring . Thank you for your feedback.

Yours Sincerely,

Declan Curtis

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Reviewed January 9, 2012

We spent the weekend here and the hotel is lovely and modern and rooms are very clean. All of the staff we dealt with over the weekend were very friendly and helpful also. The problems we had were with the restaurant only. The breakfast was probably the worst buffet we have ever had in a hotel - there were several complaints as there was nothing left other than a few mushrooms at 10:10 on Saturday when breakfast only finished at 10:30. It was slightly better on the Sunday morning. The food at dinner was nice, however they got our order completely wrong. The waitress was so nice however we didnt want to complain and send it back and also due to the time we had to wait for it we thought it would be cold by the time it came back again. We got the impression over the weekend that it was just one chef working there who was run off his feet and that's why there were problems with the food. Having said all of that we would probably go back again as for a package deal it was still good value, just not 4 star. If you don't drive it is very out of the way but that was not a problem for us.

Room tip: The junior suites are nothing like the pictures - I think that must be the superior suite. Very small sitting room with just a 2 seater sofa in the junior suite.
Date of stay: January 2012
  • Trip type: Travelled as a couple
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1  Thank DublinAnonReview
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DeclanCurtis_GM, Manager at Carlton Hotel Blanchardstown, responded to this reviewResponded January 12, 2012

Dear Guest,

Thank you once again for your comments, may I refer you to my colleagues’ correspondence in relation to your stay & I look forward to welcoming your party back again soon.

Declan Curtis

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Reviewed January 3, 2012

Can't really complain about the room as it was modern, well decorated and comfortable.

The only problem was the large dirty stain above the TV in the room, which could have been from a recent leak.

Breakfast was a decent buffet style effort.

Aside from that, we (party of 4 adults and 1 child) had booked in for the advertised NYE Gala Dinner, which was to be a buffet 4 course meal, followed by entertainment, a glass of champagne at midnight and more music etc.

I had called the hotel reception earlier in the day and enquired as to what time dinner would be served - NOTE: I had read the advertisement incorrectly and had presumed that we would be receiving a served/sit down dinner. Regardless, the receptionist informed me that dinner would be served at between 8pm-10pm.

We arrived into the dinner hall at approx 8.30pm and were delayed in being seated as the duty manager who was seating parties was taking a complaint from a very irate guest. After about 10 minutes waiting to be seated, we moved to find our own table. At this point the manager left a table where he'd been receiving more complaints, met us and sat us at our table - pointing to the buffet tables at the top of the room and explaining that we'd be serving ourselves.

Issues:

As we arrived at 08:40pm, the buffet tables were a bit chaotic, with some plates half or nearly empty.

All of the food, without exception was luke warm at best or cold.

There was no child's food available, and we found out after 20 mins that you'd to order that separately.

There was no potato or chips available, again needed to be ordered separately - when it did arrive, the dish of mash potato was exactly half hot and half cold (how that happened?!).

On 3 separate occasions I had to go looking for staff to find out what was going on.

There was no dedicated staff member for the buffet tables, so some guest's children made it their business to help themselves, handling a lot of the starters and desserts before kindly returning it to the buffet table.

Overall it was one of the most stressful and annoying dinners I've had in my life. A country pub would've made a better effort.

I cannot fault the staff (when I could find them) as they were very friendly and helpful. They were however dealing with dozens of complaining guests.

We heard stories during the night of the hotel comp'ing the cost of pizzas to be delivered to one table, with other tables receiving complimentary bottles of wine and promises of part refunds etc.

During the night (2am - 9am) there was a huge amount of noice on our floor, with drunken guests knocking on random doors (including ours on a couple of occasions). I don't know what Hotel Mgt could have done about this considering the night that it was, but it made the stay that bit more uncomfortable.

The next morning, I had a short chat with the duty manager and we were compensated to a certain extent. I wasn't going to argue more as I was exhausted, and to be fair felt bad for the man.

Suffice to say that had we known what was awaiting us with this event, we would not have chosen this hotel. We would have also advised anyone who would listen not to chose this hotel either. It may well be a nice place for the other 364 days of the year, but avoid on the 31st Dec.

Date of stay: December 2011
  • Trip type: Travelled with family
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4  Thank DaveFitz58
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DeclanCurtis_GM, Manager at Carlton Hotel Blanchardstown, responded to this reviewResponded January 12, 2012

Dear Guest,

Thank you for your feedback, I was disappointed to learn that your experience during your stay with us was not an entirely positive one. I have actioned the points that you have raised in order to improve our service. Please do not hesitate to contact me directly on dcurtis@carlton.ie should you wish to discuss your experience further.

Yours Sincerely

Declan Curtis

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Reviewed January 2, 2012

I stayed on new years and have to say it was awful. I booked for my mother, myself and my 3 children, I was horrified to find just 1 bed in the room, when I notified staff I was told there's noThing they can do, so I was forced to sleep in an armchair. I wouldn't recomend this hotel to anyone.

Date of stay: December 2011
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4  Thank Evelyndoyle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 29, 2011

We stayed here for one night over Christmas. Got a huge room on the fifth floor including breakfast for €79 for the two of us. The hotel was exceptionally quiet. We had bar food and it was lovely. The breakfast service was nice as well. There is loads of free parking at the front of the hotel. Close enough to the M3/M50 as well. I would stay here again no hesitation when it is off peak. At peak times, it can have rough clientele in it. Some of the wedding parties, I've witnessed look like they could cause lots of trouble. No bouncers visible on the doors either. That's a mistake that they could live to regret

Room tip: Ask for a room on the fifth floor.They're bigger than the rest
Date of stay: December 2011
  • Trip type: Travelled as a couple
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    • Service
Thank BurstYourBubble
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DeclanCurtis_GM, Manager at Carlton Hotel Blanchardstown, responded to this reviewResponded December 31, 2011

Dear Guest,
Thank you for your kind comments in relation to your recent stay, I am delighted you enjoyed your break with us. I have noted your comments and rest assured under the current management team we actively manage all incoming business into the hotel’s C&B department. We do indeed provide full security cover for all events booked with us although it may not be overtly obvious at a casual glance. Thank you once again & I do look forward to welcoming you back soon.
Yours Sincerely,
Declan Curtis

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