Once this was the main hotel near to malpensa airport until the airport expanded and the franchise hotels came. Unfortunately the staff have failed to keep pace with the level of service of a modern hotel. The location is perfect, so close to malpensa you could walk there, but no noise of planes. Beautiful building and surroundings even if room decor is a little dated. Main problem for me is the seeming arrogance of the hotel staff, they seem to look down on you unless you are a senior Italian executive. Well, this seems to show as the hotel is more expensive than surrounding hotels and not very busy.