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3 - 8 of 3,539 reviews
Reviewed July 15, 2020 via mobile

Becareful if you book this hotel as we have been trying to get our money back for 4 months! Due to covid 19 the hotel closed and we are still trying to get our refund. Having emailed 4 times and rang them we are still waiting. Booking.com have also tried to get our money back but to no avail. Customer service obviously is not high on their agenda.

Date of stay: June 2020
Trip type: Travelled with friends
1  Thank Steve S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
La Dirección, General Manager at Barcelo Monasterio de Boltana, responded to this reviewResponded July 16, 2020

Dear Steve S,

Thank you for the time you took out of your day to share a comments regarding your opinion of our policies.

With regards to your issue, be aware that our reservations department are working hardly to sort out all the issues that custmers have been dealing with during these difficult and tough times.

Despite the tough environment our customer and reservation systems are currently involved in these matters and solving them constantly.

Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 20, 2020

First stay in Barcelo group of hotels and will definitely use them again. The food and service for the restaurant and breakfast was perfect. Juan was very very professional and made our stay very pleasant. Dont forget to wander around the hotel and check out all the artwork.

Date of stay: February 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
1  Thank Savannahnt
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GM-Monasterio, Director General at Barcelo Monasterio de Boltana, responded to this reviewResponded February 25, 2020

Hi Savannahnt,

Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.

We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.

We hope to welcome you back to our hotel in the near future for yet another great stay.

Regards,

Barceló Monasterio de Boltaña

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 9, 2019 via mobile

At first, the hotel us beautiful, the decoration is nice, the building inside and outside is well maintained!
The workers are professional, friendly and ready to help you.
We had the amazing chance to stay in the so called bedroom “ la princesa”. The morning sunset from your bed makes it an incredible experience, so many windows in this room that gives natural light.
The bedroom is clean, spacious and with all the furniture you might need during your stay.
However, why 3 and not 5ranking? Well, for a 5 stars you expect some details to be taken care of! Few examples, the breakfast is basic, similar to what you can find in a 3 stars hotel, orange juice is even not a fresh pressed juice, food or cake are kind of pastries from a supermarket, fresh cooked food from a chef to prepare french omelette or pancakes or just a warm food...fried eggs were cold at the buffet.
The Spa is nice, warm and cosy! What a surprise to go to a contrast shower and half of the water spray do not work, some bubbles in the jacuzzi neither or the cold water not even cold! Some rust was seen on the waterfall metal plate, small pieces of stone in the pool...
Be careful to book your spa otherwise you could go on Sunday morning or at a time that does not suit your agenda and also bring your swimmingcup, otherwise it will cost you 4€ each...
1 entry for 2nights of 1hr booking the deluxe room could be also relooked at!
Adding to this, price is quite expensive... Nordes-Tonic cocktail 13€...only 3 red wines selection for a cup during dinner
We were lucky with the bedroom but coming back after almost 8years, the maintenance and quality food is yet to be improved for a 5*...

Date of stay: December 2019
Trip type: Travelled as a couple
3  Thank JulienChretien
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GM-Monasterio, Manager at Barcelo Monasterio de Boltana, responded to this reviewResponded December 23, 2019

Dear Ms JulienChretien,

First and foremost we would like to thank you for taking your time to review us since it makes us better in any way.

Concerning your review in terms of the room facilities , let us say that we are very proud of them wherever we go.

In terms of the breakfast quality, make sure that we will forward your concerns to the chef in order to keep them aware about the quality itself. We are currently shifting the breakfast concept to a new one which consists of healthier and local food. Nonetheless, rest assure that we take note of it.

Last but not least, we have already worked with the maintenance department in order to repair those imperfections that you recently mentioned and are already fixed.

Once again, thanks for taking your time to review us.


Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 20, 2019

This is a really good hotel and towards the top end of my four star rankings. It is set amongst stunning scenery and situated within walking distance of the pretty hilltop village of Boltana and a five minute drive to the lovely town of Ainsa.
The Barcelo Monasterio de Boltana Hotel is a tastefully restored monastery, with an imposing exterior and some exquisite internal features such as the glass-ceilinged lounge next to reception. The guest rooms are all quite roomy, well-furnished and well-equipped. Common areas such as the restaurant and breakfast areas are spacious and comfortable.
We did not eat in the hotel restaurant, put off by some indifferent TripAdvisor reviews. The breakfast however was very good, with a very wide and frequently replenished selection.
The service was uniformly excellent. All the staff were extremely friendly and helpful – and those working on reception spoke excellent English – which didn't always happen in other parts of the Ainsa area.
As is the case in most of the hotels we have stayed in Spain and Portugal recently, tea or coffee making facilities are not standard in the room. If you are that way inclined, it might be worth digging out the old travelling kettle.
The hotel has an outdoor swimming pool, as well as a very well-appointed spa, with all sorts of Jacuzzi features and a sauna. However, even hotel residents will be charged for use. As with the lack of a kettle, this seems fairly typical in Spain.
The Barcelo Monasterio de Boltana is a very good hotel, in a great location. It offers excellent value for money and I would have no hesitation in recommending it to anyone touring the region.

Date of stay: October 2019
    • Sleep Quality
    • Cleanliness
    • Service
Thank Malcolm H
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed October 13, 2019

An old carmelitan monastery, simple, but well equipped, the hotel offer everykind of facilities to make you feel at home. Nice garden, swiimming pool and wallking distance from the village of Boltaña. Only 6 km far away is AINSA a middle age city , wonderfull to walk around. Twenty km north you arrive to Pineta valley ( one of the entrance of Parque Nacional de Ordesa) , with many places to visit the mountain, and also to Poset and Maladeta National Park

Date of stay: October 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank jose c
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GM-Monasterio, Manager at Barcelo Monasterio de Boltana, responded to this reviewResponded October 14, 2019

Dear Guest.

Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.

We thank you for your kind words about the location of the hotel and its proximity to the National Park of Ordesa and Monte Perdido. Our hotel is located in an unbeatable area near Ainsa, which is a wonder of Medieval Villa and allows guests to enjoy the entire Sobrarbe area.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Your sincerely,

The manager,
Barceló Monasterio de Boltaña

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