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“Fine, but overpriced”
Review of Chateau de Gilly

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Chateau de Gilly
Certificate of Excellence
Reviewed 7 July 2011

The hotel is very nice from the outside, and the rooms are comfortable and roomy, although could do with a bit of an update in terms of decor. Staff were very friendly and helpful while we were there, didn't have any problems with them at all, contrary to other reviews.
But the thing I couldn't get over was the price of food and drink - it was truly extortionate for what you got - eat somewhere else!!!

  • Stayed: June 2011, travelled as a couple
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4  Thank arundec77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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164 - 170 of 590 reviews

Reviewed 17 March 2011

We stayed in the hotel one night renting 2 rooms and ate in the fine dining restaurant.
Good point: upgraded, nice bar and lounge, lovely exterior of the old abbey

Bad points: poor upkeep, decor dated and worn out in the rooms , carpets with bleach stains, cracks in room doors so that from hallway you can see right into rooms. Materials seemed cheap, doors to bedroom and bathroom have no latch and do not stay closed. No information in room for reference, gross looking blankets on beds.

Restaurant: beautiful dining hall, totally empty. Only one other table taken during our meal. Personal hygene of server very poor as she smelled strongly and had greasy hair. Lax and unattentive service even though there were 3 people present to serve 5 guests. The other table, after waiting for an extensive period of time, had to get up to serve his own wine.
There was sand in the scallops appetizer. A hair was found in the main course, an excuse was given that it was just a root of a mushroom and they even proposed to bring the same plate back to the table to be finished. This was, of course, refused so the entire table sat with empty dishes for 15 to 20 minutes waiting for the replacement dish to be served. No adjustment was made to the final bill and management did not address the situation even when requested on check out. We were told it is not the hotel's policy to provide refunds.

Oh and the "swiming pool" is an outdoor stone bog. with roots, weeds and fish.

  • Stayed: March 2011, travelled with family
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4  Thank well_travelled_girl3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chateaux_hotels_gef, Propriétaire at Chateau de Gilly, responded to this reviewResponded 1 April 2011

Dear Madam, Dear Sir,

After having read your comments given on the website Tripadvisor, we are sorry to learn of your deception regarding your stay at Château de Gilly.
First of all, we thank you for your comments : positive or negative. It helps us to improve the quality of our services which is our main goal to satisfy our guests.
Regarding your comments, we understand you and let us express you all our apologies as for your disappointment.
Please, know that the elements you encountered are not representative of the standards of the Château de Gilly.
We just also want to inform you that the “swimming pool” you have seen is not a pool but it is just a fish pond “Le bassin à truites”.
Actually, the swimming pool is in the garden, behind a hedge to preserve as much of tranquillity…
That’s why you do not have seen our unique pool open for summer…

We hope you will keep full confidence to the Château de Gilly and we hope to welcoming you again in Burgundy.
Yours faithfully,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 December 2010

This hotel is located inside a beautiful castle in a quiet village, a mere 3 km away from Burgundy wineyards and 15 mn road from Dijon. The building is large and magnificient, well preserved and decorated with style. It is surrounded by french gardens and border by nice river so there is place for a nice walk. Rooms are spacious and luxurious, staff very friendly and always ready to help, and restaurant offer typical local cuisine. Of course the place is expensive but it is really a wonderful place for a romantic weekend of a family event.

  • Stayed: December 2010, travelled solo
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Thank Crabou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2010

Beautiful hotel in an historic chateau. Attractive, large rooms with pleasant staff. Dining was excellent, lovely pool. I would comment that it was a bit on the pretentious side but very pretty, and quite close to Dijon. I would stay again and recommend to friends.

  • Stayed: September 2010, travelled with friends
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Thank MarthaF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2010

Arrived at the hotel with great expectations due to the price of the deluxe room in the chateau. The outside did not disappoint and the welcome was warm and friendly. Our room was a complete disappointment being large but empty of any 'charm' that had been described on the website. The bathroom was tired and in desperate need of refurbishment. I gave up running a bath as it took too long with the awful water pressure as I needed to run the hot water only in order to get any kind of decent temperature inthe bath. The toilet was stained and in desperate need of replacement and the bed was uncomfortable with a tiny pillow for each of us. We ventured down to the pool area which was also in need of some tender loving care. In order to get a drink by the pool you needed to venture back to the hotel. It almost seemed an afterthought to have a pool as noone seemed particularly interested in looking after this area (but I suppose it helps in maintaining the 4 star rating.
Overall a thoroughly disappointing experience and we did not even stop for breakfast when we discovered what you were entitled to for your 22 euros.
One hotel we will not go back to or recommend to our friends. I think the small luxury hotels of the world should look at this one again (luxury it certainly isn't!)

  • Stayed: June 2010, travelled as a couple
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5  Thank JWWEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2010

We arrived full of expectations and looking forward to celebrating a special occasion in France. The meal was excellent but the room was a let down. It was very tired and screaming out for a makeover. The carpet was dirty with stain marks and fraying material on the chair. When we complained we were told there was nothing else available. Suggest the owner spends a weekend at de Vault de Lugny in Avallon and learns about running a quality hotel. Can not understand why this hotel still has a 4 star rating

  • Stayed: May 2010, travelled as a couple
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4  Thank john395
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2010

We have used this place for years, because of the location. Rooms vary in quality. This year they lost one of the bookings. Despite printouts showing we had booked two rooms 6 months ago, they had given away one of our rooms. Mistakes happen. But no-one apologised, the manager was almost rude, they tried to put us in a different hotel away from our group, and then his solution was to put my mother in law in our room! Only when we refused to leave did they give us back the two rooms we had booked. It is beautiful, but expensive, the bar is very poor indeed and shuts early, and the restaurant is disappointing.

  • Stayed: May 2010, travelled with family
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3  Thank AcademeLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Chateau de Gilly

Address: 2 Place du Chateau, 21640 Gilly-les-Citeaux, France
Region: France > Bourgogne-Franche-Comte > Cote d'Or > Gilly-les-Citeaux
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #1 of 2 Hotels in Gilly-les-Citeaux
Price Range: $181 - $402 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Chateau de Gilly 5*
Number of rooms: 48
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Also Known As:
Chateau De Gilly Hotel Gilly-Les-Citeaux
Chateau De Gilly Vougeot
Chateau De Gilly Hotel Vougeot
Chateau De Gilly Burgundy, France

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