The staff was extremely kind and helpful, the room was very comfortable and it even had a small balcony, the bathroom was amazing (very new and clean) and the area was lovely. We didn’t have the breakfast but the dining area was also pretty nice.
Very clean, convenient hotel which was good value for money. The staff were very helpful at all times. breakfast was fresh with a varied selection. The rooms were clean, spacious & quiet. I would definitely recommend as base for anyone wishing to stay in Monaco without breaking the bank
We were 3 persons staying at Hotel Olympia from Sunday September 29 to Thursday October 3rd while we were exhibiting at LuxePack.
At arrival we had a very unpleasant experience – the room and especially the bed was not clean / the bedlinen was not changed from the last guest.
Furthermore, we were only offered a blanket to be put on top of the dirty bedlinen as an alternative because there was no cleaning personal available in the evening. This approach is completely unacceptable in my perspective.
We have discussed the situation several times with the available staff at the reception, but the willingness to support was very limited.
During check-out, we were discussing the situation with the available manager that only could offer a bottle of water from the minibar as compensation.
We cannot recommend this hotel and suggest that you look for another hotel in the area.
Good day Mr Carsten,
First of all, we would like to sincerely apologize once again for the unpleasant inconvenience that occurred with your collegue. This kind of oversight should not happen.
Our staff, that we trust and always work ethic, has provided us with their explanations, which do not entirely align with yours. According to them, a new room was offered that evening, but the offer was declined. The Night Manager on duty was only asked to change the blanket, and, to be honest, the initial complaint was not as exaggerated as it has now become.
You and your team stayed at our hotel for four days, and no complaints were reported to our reception staff.
FYI, Reception is open and available 24/7, with a manager on duty all day long and we could discuss and find a solution before YOUR DEPARTURE.
It is always unpleasant to discuss after the stay but no compensation has been approved by our management
We do understand your disappointment and we apologize once again, we have always gladly accepted all suggestions and advice from our guests, provided they are constructive and non-threatening.
We regret that you have left with such a negative impression of our hotel, as all our staff go above and beyond to ensure customer satisfaction.
We continue to rely on human understanding and comprehension, and we sincerely hope you will give us another opportunity.
Kindly
Michela NOVARINO
Directrice
Everything fantastic. Modern, Clean, Perfect Location. Local amenities on our door step. Great daily service. Great value for money. Thank youuuuuuuuuuuuuuuuuuuuuuuuuuuiuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuiui
This was a great stay for one night. Close to everything, but be advised if you’re walking, everything is uphill in Monaco. Did you go uphill on the way there? You will also go uphill on the return. I don’t know how-it defies physics but just trust me. We spent the night so we could experience the casino and this was perfect for that. Room was clean and even had a little balcony to look out over the street. Staff were really nice. Had an outlet near a mirror where you could actually get ready while someone else was in the bathroom. Need to take a car to the Oceanographic museum but everything else is walkable, uphill.
