I booked the loft room during our stay, the room wasn't as what I've expected it to be. The bedsheet has stains, no hangers in the room, the floors not sweep. Overall was ok & location is convenient too.More
- Free Wifi
- Free parking
I booked the loft room during our stay, the room wasn't as what I've expected it to be. The bedsheet has stains, no hangers in the room, the floors not sweep. Overall was ok & location is convenient too.More
Show lessDear faezaaaaah,
Thank you very much for your recent visit and taking the time to write this review and point out the inconsistencies you experienced .
Please accept my sincere apologies for the apparent shortfall in the quality of our services. something went clearly wrong and this has been addressed with the corresponding head of department and team, in order to avoid any future recurrence.
I am glad however that the overall stay was still acceptable and the location met your needs. It would therefore be with great pleasure to welcome you again at Bella Vista Waterfront, please do not hesitate to let me know personally gm.bvw@bvhotelsandresorts.com in order to oversee any arrangements and further showcase our continuous efforts of improvement.
Warm regards,
Philipp Seipelt
General Manager
The room is so comfort n clean.
I like little garden behind my room, i can sitting there while reading book.
Hotel staff is so friendly... and food also good.
I want to visit again next time with my family..
Dear Selly H,
Thank you very much for your recent stay at Bella Vista Waterfront and for taking the time to share your positive experience.
I am very pleased to know that you enjoyed the facilities of your garden suite and particularly that the warm hospitality of our team left a lasting impression.
It will be with great pleasure to welcome you back again with your family, please do not hesitate to contact me personally at gm.bvw@bvhotelsandresorts.com to oversee the arrangements.
Warm regards,
Philipp Seipelt
General Manager
Food is good and they services are very good. Very friendly staff and cleanliness places for family and big trip. Hotel view is beautiful,easier to find restaurants because they are nearest to the hotel
Dear eazhanz,
Thank you very much for your recent stay at Bella Vista Waterfront and for taking the time to share your positive experience.
I am very pleased to know that our level of cleanliness and overall services met your expectation and I am particularly proud to know that the warm hospitality of our team left a lasting impression with you and your family.
It will be with great pleasure to have you back again in a future visit as you are certainly always more than welcome at at Bella Vista Waterfront.
Warm regards,
Philipp Seipelt
General Manager
Location not far from the airport, friendly staff pick up us in airport and good room service. clean rooms once. swimming pool garden as well as nice view. thanks bella vista for a satisfying service...
Dear tia v
Thank you very much for your recent stay at Bella Vista Waterfront and for taking the time to share your positive experience with us.
I am very happy to know that that through the warm hospitality of our team and the overall level of service and installations we could meet all your expectations to a satisfying level throughout your stay.
It will be with great pleasure to have you back again in a future visit as you are certainly always more than welcome at at Bella Vista Waterfront
Warm regards,
Philipp Seipelt
General Manager
Functional, clean rooms in a very nice setting. Awesome infinity pool with bar. Great spread on breakfast buffet, which was very important for us.
Absolutely great value for money!
And the best was the attention and friendliness and helpful attitude!
We will be back next year!
Dear Adonis s
Thank you very much for your recent stay at Bella Vista Waterfront and above all for taking the time to share your positive experience!
Indeed we strive to offer value to our guests and I am please to know that we could deliver to your expectations. It is with great pride to know that our staff excelled with their friendly demeanor.
It would be with great pleasure to welcome you again in a future visit and you are certainly always more than welcome at at Bella Vista Waterfront
Warm regards,
Philipp Seipelt
General Manager
Room was too small and dirty. Air conditioner was too terrible. Poor customer service, never get what we requested for. Old elevator, need to wait for long time. Bad swimming pool. All over very bad service.
Dear Tamilarasan P,
Thank you very much for your recent visit and we regret that we have not been able to meet your overall expectations.
Your comments are much appreciated and have been shared with the corresponding department heads to avoid recurrence on the highlighted issues.
It would be with great pleasure to welcome you again at Bella Vista Waterfront and further showcase our continuous efforts of improvement.
Warm regards,
Philipp Seipelt
General ManagerTamilarasan P