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“Double standard treatment by staff”

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Sunset Beach Resort
Ranked #4 of 16 Hotels in Pantai Cenang
Reviewed 7 November 2011

This is a quaint little resort. Basic but clean rooms, very well looked after garden designed resort. Breakfast is simple and not too bad. However, we were disappointed by how the staff treated us. We were given very obvious different type of treatment compared to the foreigners that reside in the same resort. One of the staff was rude to my friend during their last call at breakfast whereas they were all smiles and all apologetic to foreign tourists. The same when we checked out. Foreign tourists were given flowers and smiley send-offs and they didn't even bat an eyelid when we left. Although we love the place, we are disappointed by how being Malaysians, we were treated poorly despite the fact we paid the same price as any foreign tourists and did not do anything to justify the kind of behaviour given to us. Overall 4 points to the resort and 2 points to the staff..

  • Stayed: November 2011, travelled with friends
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7  Thank Jazzlyn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 31 October 2011

Researching before I left, I was looking for value, charm, a beach, and an inclusive breakfast. Tripadvisor had plenty of reviews from satisfied customers – but were they accurate?

This small resort and front office is run by smiling friendly English speaking Malay women, Mas, Ela, Sarah, and Ida. They called us by name, and made us feel really welcome, also helping with booking day trips. Rooms were quiet and pleasant too .
Breakfast was good, with fresh fruit and cereal, noodles, eggs, toast and jam, with a view a lovely white sandy beach and little palmed islands.

Also found nearby a car to rent at 50M$ per day, and petrol in Malaysia cheap at about 2M$ a litre, less than a USD.

Room Tip: Just talk to front of house - they will tell you what there is.
  • Stayed: October 2011, travelled with family
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3  Thank tflsjp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2011

We booked sunset after reading the many positive reviews from the travellers. It's like what they state. Upon arrival we were given an upgrade to the sunset 2 (good start to our trip!). The reception ladies, Mas and Ally were helpful in their advice for our dive trips. The rooms were freshly clean everyday when we came back and staff were friendly with smiles and greetings. The beach located by the resort was MUCH nicer than the area after the resort (there are rocks/trees separating our beach and the other stretch which was filthy). It's very closely situated along the main road, with a Happy Mart (convenience store) 3minutes away where we rent our motorbikes (be careful about the hot engine, I got a nasty burn on my thigh). The Thai food next to Happy Mart has delicious TomYam. Avoid the Irish bar Bernie's Place, their alcohol charges are almost twice compared to everywhere else.

We stated for 7 days - for food do try; Sawadee Thai, Little Mexican, Sun Cafe (their mushroom soup is great), Putumayo. Go with Crystal Yacht for their Geopark all day cruise and sunset dinner cruise (online booking saves you heaps). Insist on East Marine for dives, we tried others and regretted.

Sunset Beach Resort has the best view for the sunset I would say. Take your sunnies and lounge on the beach chair right at the resort. There's a beach bar next to the resort if you like.

Just be careful about baby toads, I had one jump right on my table while having a smoke.

Room Tip: We had a room near to reception, makes it easy to run in from the rain.
  • Stayed: October 2011, travelled as a couple
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2  Thank blockbusterjude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2011

This was an excellent upgrade following our nightmare at the Rasa Eksotika Hotel (avoid at all costs!) Room was clean, spacious & tidy, location was excellent.. right on the beach. Staff were helpful & friendly, didn't have dinner in the hotel but breakfast was great, a nice mix of options. Our pillows smelt a bit foisty but the staff were very quick to replace them and even give us a couple extra. Overall a great stay and good value judging by the prices of other places.

  • Stayed: October 2011, travelled as a couple
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1  Thank Hopkid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2011

I had stayed there twice, I really enjoyed the homy room and private beach witch is link to the hotel.
In terms of the location, it's located at almost the end of the road with quiet environment however, you can find lots of local shops along the way when you are walking back to your hotel. The Langkawi Underwater World is somewhere nearby, comes with a supermarket as well.
You won't regret stay there with a great value price basically.

  • Stayed: November 2010, travelled as a couple
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3  Thank SpicyLays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2011

I liked this hotel, good value for money. Nice, simple decoration and great beach and sunset. Some minus are also worth telling: bathroms were a bit too spartan and with little amenities (soap, etc...). Some lights did not work and were not very efficient in changing them. They have a great terrace but nothing is served after breakfast, which is a waste. This could be a great sunset lounge. Also the staff is not the kindest.....all in all a nice place, relatively cheap, but far from a 'resort'.

  • Stayed: October 2011, travelled with friends
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Thank kikekike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2011

I booked this beach resort after a lot of research on the internet. This is located very close to Pantai Tengah and attractions like the duty free mall and underwater world are within walking distance. I had booked the sunset 1 room which was closer to the beach (though not facing the beach or sea view). The interiors of the rooms were pretty tastefully done and the room was clean. The staff were pretty courteous. The beach here is not as crowded as in the other places.

Breakfast was pretty standard. The restaurant was located bang next to the beach with couple of palm trees in front of it. They did not serve lunch or dinner, only breakfast. Loved watching the sunset from the sunbed under these palm trees.

The only disappointment (though not really worth mentioning) was that they had promised wifi in the rooms which was not available. They asked us to sit near the reception area in case we needed wifi access which was also very slow.

Room Tip: Stay very close to the reception area in case you need wifi in your room.
  • Stayed: June 2011, travelled as a couple
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1  Thank Senrocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sunset Beach Resort

Address: Jalan Pantai Tengah, Pantai Cenang, Langkawi 07000, Malaysia
Region: Malaysia > Kedah > Langkawi District > Langkawi > Pantai Cenang
Amenities:
Hotel Style:
Ranked #4 of 16 Hotels in Pantai Cenang
Price Range: $50 - $101 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Sunset Beach Resort 2.5*
Number of rooms: 28
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Also Known As:
Sunset Beach Hotel Langkawi
Sunset Beach Langkawi
Sunset Beach Resort Langkawi/Pantai Cenang

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