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“Lovely, relaxing stay at Headlam Hall” 5 of 5 bubbles
Review of Headlam Hall Hotel Spa & Golf

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Headlam Hall Hotel Spa & Golf
Ranked #1 of 1 Hotels in Headlam
Certificate of Excellence
West Yorks, UK
Level Contributor
40 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Lovely, relaxing stay at Headlam Hall”
5 of 5 bubbles Reviewed 15 May 2012

We stayed at Headlam Hall for one night in early May. We stayed in one of the spa rooms which are more contemporary and away from the main house. This suited us perfectly as we had booked spa treatments for during our stay.
We arrived slightly earlier than check in time but our room was ready so we were able to check in straight away. The greeting from the member of staff on reception was friendly as was the person who showed us to our room The room was the only thing during our stay that was slightly less than perfect but it did not detract from the stay overall.
There were dead flies on the windowsill and the bed valance was badly marked. These were only minor things and otherwise the room was bright and quite spacious, had complimentary bottles of water, the usual tea and coffee and robes (no slippers though which was a shame).The bathroom was clean and the shower was excellent - really powerful.
The spa was smaller than some we have visited but the pool area was nice and the outdoor hottub a really good addition. We both had treatments and these were excellent.
The highlight for me though was the food. We had booked a package including a 3 course dinner, we cannot fault the food. We had a pre dinner drink in the lounge area by the fire whilst we looked at the menu and then once ordered we were escorted to the orangerie for our meal. Every course was delicious although we could not do justice to desert. This was followed by coffee back in the lounge. All in all it was an enjoyable evening in lovely surroundings. All the staff we encountered were extremely friendly, the level of customer service was second to none and really helped to make it a relaxing weekend. Breakfast the next day was also good and consisted of a cooked breakfast to order plus help yourself to cereals, croissants etc.
There was a wedding on whilst we were there but it never felt over busy even though the hotel was almost full.
The hotel is set in beautiful grounds including a walled garden where produce is grown for use in the kitchen. There is also a golf course, complete with pheasants and geese, a tennis court and had we been staying longer we may have been able to use more of the facilities.
We would definitely return to Headlam Hall and are already looking forward to our next visit.

Room Tip: Rosemary and Thyme are the spa rooms with balcony. Sadly we didn't get either but maybe next ti...
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  • Stayed May 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LP_WestYorks_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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724 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (194)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
UK
Level Contributor
134 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed 13 May 2012

This is one of the best hotels in the Darlington area. Excellent food and service. Rooms are very good and comfortable. Good Spa.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Darlo_ManUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle, England, United Kingdom
1 review
5 of 5 bubbles Reviewed 13 May 2012

We first stayed here two years ago for a Valentines weekend and found everything about the hotel to be first class. As I wanted a special place to "pop the question", I was looking for character and charm along with the best service, and had no hesitation in coming here.

Booking; Sophie on reception was warm, efficient and very helpful.

Booking in was a pleasant and friendly affair, with us being escorted to the room and the features pointed out to us. The requested red roses were beautifully displayed and simply stunning.

The Room: This time we stayed in a Junior Suite. It was clean, well equipped and comfortable. Heating was easily adjusted (unlike a 4* hotel we had stayed in a few months before), the shower was as hot as you liked, and the suite had a lovely period "feel" to it.

Food: Dinner was a delight. The menu was good, and had 2 choices more than the 4* hotel mentioned earlier. When the food arrived it was perfect, as was the service. We wanted champers, but as we don't drink much debated whether a full bottle for two was likely to have us under the table, so settled for a glass each. However the very helpful waitress came back with the news that they had half bottles, which was really thoughtful as it gave us the cooler by the table touch. My (by now) financee loves chocolate brownies, and although these were on another menu were easily arranged when requested and were delicious! We dined in the smaller and more intimate pannelled room, and the service was timely without being hurried or us being forgotten about. Coffee was taken in the lounge, a lovely room that rounded off the evening beautifully.
Breakfast was also up to this standard, for both food and the service received.

My fiancee and I (I love saying that!) have been lucky enough to have stayed in a variety of hotels, and what I like most about here is that they have the balance between a welcoming family feel and efficient service absolutely right. I could name some hotels that should send their staff here to see how things should be done, but instead will just say that they made a special occasion a wonderful one. The only thing that could have made this visit even better was my fiancee uses a magnifying mirror at home, and would have liked one in the room. However, we didn't ask for one, so we don't know if there was a mirror that could have been suplied.

  • Stayed May 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Clive B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York, United Kingdom
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 11 May 2012

This is a beautiful hotel full of history, ellegance and character. You have the best of both worlds , modern luxury which is in the spa building or if you like antiques and english aristocracy go for the main hall. We opted for the spa with its direct lift from the rooms, only 1 floor ( can go down in your dressing gown, also provided but no slippers) we also wanted to use the pool and gym facilities which were excellent and whilst hubby was using the golf course I treated myself to a thalgo facial, a must have for you ladies it was fantastic. They also have a workout studio where classes were held throughout the day. The surrounding area is also beautiful but beware of the road leading up to the hotel as it is not very wide we have a range rover which made passing a bit scary, well for me anyway, hubby wasnt fazed! . The restaurant has a very good if not small menu but all choices were fantastic they even give you an appetiser to start and a sorbet mouth refresher inbetween courses, the restaurant itself is glorious, an orangery, full of natural light or there is an oak panelled room if you prefer both adorned with fine china, linen and silverware. Now I dont know about you but I really hate self service breakfasts, you know the ones? dodgy do it yourself toast maching, cheap replica cereals, dried out bacon and rubbery eggs, well this hotel is a pukker, sit, and be waited on establishment with a fab choise of locally sourced produce, the sausages are to die for, there is nothing I can fault at this hotel and I still fail to see why its only a 4 star but then again, if they get that extra star then the prices would rocket up and we dont want that do we my fellow travellers go check it out you will so love it, honest.

Room Tip: spa rooms are more modern with bigger beds (superkings) we stayed in Laurel room which looked out ov...
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  • Stayed April 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank christinawfletcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wokingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 4 May 2012

My family have lived close by Headlam Hall and untill our visit considered it to be the place to go for a "special" event. True, it is many years since we have been but the contrast between the recent experience and that of the past is stark. This is not the prestige, premium, place it used to be. It is jaded and found to be a little "naff". Just look at the top of the reception counter as you check in to get some idea of the experience you will get. Well worn, tired and out of place. Painting the oak panneling and gas "log" fire are other touches that give away the down market changes. The dining room in the Orangery is no better than a breakfast room with formica tops, no table cloths and does not have the ambiance of a fine dining room. The menu was VERY disappointing. There were only 6 main courses on offer and none of those offered the quality beef that was flagged up in the menu preamble until we asked for it. Two of the four meals we ordered were so good they were half eaten and finding a good red wine was a problem. The only positive point was the service. We were attended to by Jill and her colleagues well, with courtesy and patience, for a group that was clearly disillusioned and disappointed by the experience.

Room Tip: I cannot rate this as a Hotel or Spa as I have not stayed there. However if you want a special meal...
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  • Stayed May 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank Nicholas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TGJR, Owner at Headlam Hall Hotel Spa & Golf, responded to this review, 7 May 2012
I am sorry that you felt your dining experience with us was not what you had hoped for but I must contest a number of your points and inaccurancies. The oak panneling in the main hall was painted in 1953 by previous owners and the gas log fire has been in place for nearly 15 years following some very close calls with chimney fires! There is no formica used in the hotel, the orangery tables are solid wood and the Orangery itself was built just 4 years ago at considerable investment. I personally would never expect to see more than 6 main courses on a menu when food is prepared freshly to order. Our wine list includes over 30 red wines including wines from some of the leading vineyards and estates in Europe and the New World so I can not understand your failiure to select a suitable wine. I am delighted that you found the service to be of our usual high standard.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Middlesbrough
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 25 April 2012

My husband and I were married at Headlam Hall on Good Friday, it was the best day of our lives. From our first meeting with Angela to the perfection to detail that Andrew and the staff gave on the day I would recommend Headlam Hall to any bride to be.

My mum and Bridesmaids stayed the evening before the wedding, in which I had the Gainford suite - all I can say is what a room it was amazing, on the space available for us all to get ready on the wedding day to the views it provided us.

The wedding day was perfect, our guests had nothing but praise for the venue from the grounds to the wedding breakfast that was served. Andrew ensured that everything ran smoothly and we couldn't of asked for anymore.

From booking the wedding, the staff were excellent in their communication with any questions I had and nothing was too much trouble.

Quite a number of guests stayed the night at the hotel and used the spa facilities which they highly recommended.

A superb hotel, which has very special memories for us both that I will cherish in years to come.

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Teesside78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 23 April 2012

Attended a wedding at the weekend. Headlam Hall proved to be a wonderful venue with spacious, welcoming facilities. Staff are very helpful and friendly although the bar staff could benefit from a course in customer relations. One appeared incapable of even a momentary smile for customers.

The gardens are well tended and, although not a user of the Spa, I was assured by those friends who visited that facilities are excellent. We were allocated a room in the main building which was bright, and of a good size with a comfortable bed. Alas, the on-suite bathroom had seen better days. The shower was a trickle of water prone to violent fluctuations in temperature while the bathroom tiles - floor and wall - were in urgent need of replacement. Grouting, black with mildew, does not sit easily with a room and breakfast rate of £145 per couple.

I'm surprised this hotel is not one of the country's best kept secrets. Signage In the immediate vicinity of the hotel could be dramatically improved.

Overall, improvement in the above areas would quickly improve the rating for this hotel.

Peter, Edinburgh

Room Tip: A quick visit to what appeared to be old stables revealed modern bedrooms and on-suites.
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  • Stayed April 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank EdinburghPeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Headlam Hall Hotel Spa & Golf

Property: Headlam Hall Hotel Spa & Golf
Address: Headlam DL2 3HA, England
Region: United Kingdom > England > Durham > Headlam
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Headlam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Headlam Hall Hotel Spa & Golf 4*
Number of rooms: 40
Official Description (provided by the hotel):
A four-star country house hotel with luxury spa and golf course. Set in beautiful gardens and surrounded by open countryside making an ideal rural retreat. Restaurant serving award winning 2 AA rosette food made with local produce and friendly professional service. Independent family owned and run hotel and farm. North East Small Hotel of the Year 2009/10. ... more   less 
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Also Known As:
Headlam Hall Hotel Spa And Golf
Headlam Hall Darlington
Headlam Hall Hotel Darlington

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