So, whenever I come to Haiti I specifically stay at Marriot. Simply because I’m familiar with the property and its service.
My sister and I came in to Haiti for a wedding and decided to stay at a local Haitian owned property. After reading reviews and we chose Karibe.
Most of our time was spent outside, exploring the country. So we didn’t have the opportunity to experience anything other than your WIFI and front office service. I’m still debating which one was less effective.
Since we figured the stay wasn’t terrible, we decided to return for my brother’s 30th birthday.
We arrived at the hotel after an exhausting flight and were met by your front desk agent, Sophia. After checking in, we were extremely dissatisfied with our room and asked if we can upgrade. Sophia must have been under the impression that we wanted the upgrade complimentary and met our request with the a extremely poor attitude. As a paying hotel guest, I chose to keep the room and avoid her attitude all for the sake of my peace and my family’s trip. Throughout the night, the AC gave out on us and it got so hot in the room, it became unbearable, we were no longer able to comfortably sleep. We contacted the front desk to request the Ac to be looked at or to be moved to another room in the same category. Again we were met with a tasteless attitude from Sophia and were told, we had no other option but to stay in our hell bound overheated room or pay for an upgrade.
Sophia changed our rooms 3 times after I explained that I no longer wanted an upgrade just a functioning AC. After 3 failed attempts of putting us in rooms with malfunctioning air conditioning units, a supervisor named Steevenson intervened and found a room for us with a full functioning and cooling AC unit.
When we checked out that trip, a young lady named Stephanie assisted us and she was absolutely heaven sent. We explained our concerns to her and she allowed us to vent and apologized profusely for the poor experience. She extended an invitation for us to return, to give your property another opportunity.
So just one week ago we decided to return to Karibe, all on Stephanie’s good faith. We were checked in by another fabulous agent, who took great care of us during the process named Judel. He was so professional and friendly, we felt comfortable and began feeling secure in our decision to return to your property.
Your wifi wasn’t working again, this seems to be an ongoing problem. However, this time around we were helped by a magnificent IT guy named Luc. He gave us great tips on and recommendations through our stay and every word fell on great soil. He had Judith, the housekeeping supervisor, take great care of us and she attended to all of our needs.
Another place the service fell short was at your roof top bar, Asu. The service screamed racial discrimination and reeked or prejudice from your servers. We were overlooked and white guests who arrived after us were taken care of before us. We expressed some concern to your bartender Getro and he took the best care of us to make up for the blatant inconvenience. However, because of that ill racist based experience, I do not believe I or my family members will ever return to Asu.
I’d like to show special appreciation to Stephanie. This young lady went above and beyond for us during this stay and she’s managed to change our entire outlook of the customer service at your property. We were met with beautiful amenities in our room, as she wanted to make up for my brother not being welcomed for his birthday with a special welcome drink.

Karibe is located in one of the well-forested mountains outside of the capital. It has the ambiance of an old-fashioned Caribbean hotel, like the ones I remember fondly from my youth in the north coast of Jamaica. Many open spaces, lush vegetation, birds flying around and a covered but open-air restaurant that is the crown jewel of the hotel - not because it's fancy, but because the food is great. The rooms are spacious and exceptionally clean. The A/C temperature a tad bit to control, but always on the side of cool rather than heat. The view from my room at night showed the lights of the city and the harbor in a very attractive way. But back to the restaurant - the service is wonderful, with two exceptional gentlemen who were the epitome of efficient service and charm, Jean Cene Laguerre and Augustin Prezil. You would not think that Spaghetti would be a great dish for breakfast, but if you are tired of the regular American fare, the pumpkin soup ("soup joumou") and homemade spicy peanut butter ("manba") were delights that no one should miss, especially the soup! I had the same dish every night (that's how good it was!) - grilled conch (Lanbi) with a delicious "sauce malice!" The rooftop bar on a clear night filled with stars makes you feel pretty close to heaven!