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Reviewed January 17, 2019 via mobile

Love this place and staff here. Service is superb. I come to Japan at least two times every year and will always stay in fancy onsen hotels. Chikusenso definitely is on the top of the list. Many of the staff can speak quite good English which is a big plus for international visitors. They are polite but not distant. They respond to your request swiftly. Hotel decoration is a perfect combination of traditional Japanese and modern styles. The food they provide here is amazing. I do think the chef is on his way to greatness because he’s innovative and bold enough to put characters from other food genres into Japanese fine dining like cheese fondue, Vietnamese vegetable rolls and Chinese cooking styles. After dinner, they always give you a box of bakeries made by the chef, which are all delicate and delicious. I definitely will come back again. Big thanks to all the staff here (right, Tanaka-San, and your name can’t be forgot.)

Date of stay: January 2019
Trip type: Travelled with family
Thank neversayevernever
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed February 19, 2018

I've been all over Japan and to many onsen resorts, but this is one of my favourites. We just came back from 2 nights here, which was well timed in the middle of a trip to Tokyo. Getting away from the city to the serenity of Chikusenso was a fantastic break, and the whole experience was wonderful. From our arrival and pickup at Sendai station to being dropped back at the station 48 hours, we felt nothing but looked after and completely welcome. The resort itself is beautiful, nestled away from everything - we were lucky enough to be some of the only guests mid-week, and experience the resort covered in fresh snow.

The rooms were really great - the *only* thing I could ask for would be for fresh milk for coffee in the mini-bar and at breakfast. Other than that, absolutely NO complaints. Speaking of breakfast and dinner.... they were absolutely beautiful. One night we had a dinner of fugu in every course, and it was one of the highlights of the whole trip.

The onsen facilities are also great, with a good mix of public and private baths. The outdoor baths were really special with all of the snow around.

Would definitely recommend this place, and we'll definitely be back on our next trip to Tohoku.

Date of stay: February 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Chad S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2018 via mobile

Rare gem in the foothills of Mt Zao. Immaculate indoor and outdoor onsen facilities. Phenomenal kaiseki and teppanyaki dining. Ready access to Miyagi Zao Eboshi ski resort. Unbelievably gorgeous snowscape!!

Date of stay: December 2017
Trip type: Travelled with family
1  Thank Hiee W
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed September 30, 2017 via mobile

My husband and I spent two relaxing nights here. The grounds are gorgeous and peaceful. It is a very quiet place.

Our room was spacious and inviting--great mix of modern (espresso machine) and traditional. We had a room with a private onsen.

They have men and women public onsens as well as two private outdoor onsens you can use with a reservation (for free). We used one of the private onsens one afternoon. It was much larger than the one in our room.

The staff were extremely accommodating and helpful. They went out of their way our entire stay. Their attention to detail was impressive. They were always two steps ahead of us.

The food was five stars--each meal was unbelievable. We ate so much! They provide breakfast and dinner. You are on your own for lunch but there are several restaurants within 15-20 minutes by foot. They will also provide transportation if you prefer.

You don't need to bring much here-they provide traditional Japanese clothes and slippers for you to wear the duration of your stay. You leave your shoes at the front door and don't see them again until you leave. They even provide running/athletic shoes if you choose to use the gym.

In addition to the gym, there is a spa. We did not use any services at the spa.

If you're looking to do an outing-we hired a car for a couple of hours and saw the Okama crater. It was beautiful and worth the trip. We also stopped in the wooden doll museum and cheese shop.

This is the ultimate spot for relaxation.

Date of stay: September 2017
Trip type: Travelled as a couple
Thank Sarah K
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed October 18, 2016

Chose this resort hotel due to its design and easy access to Mount Zao where you must go visit the crater lake. Hotel is tastefully designed with a beautiful & spacious lounge, where you can enjoy free drinks and just read and relax.

Rooms are extremely spacious.

Restaurant is great with attentive & friendly staff, excellent food selection (For example, they they use tofu from a 100-year old small business just down the hill). After dinner, they even provide you late night snacks which is just too much for your stomach! (lol)

Their souvenir shop sells some rare local finds. Due to limited inventory, I would recommend you buy on first day and not wait for the last.

Date of stay: July 2016
  • Trip type: Travelled solo
    • Location
    • Cleanliness
    • Service
Thank Ada C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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