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Reviewed March 1, 2018 via mobile

We found our hotel very comfortable, rooms are spacious, and we will return.

We spent very little time at the hotel but it was very nice to come back to after a day on the slopes.

Be prepared for alot of walking as it is up a hill in a nice quiet location.

Cleaning of the rooms was at the very basic level and did not meet expectations and level of service from staff was of a low standard....although very polite and courteous they would not go out of their way to make guests stay memorable like most hotels. Dissappointing when you get a shrug of the shoulders for a basic hospitality service. Was going to give 3 stars because of this but the huge warm room made up for it and already looking forward to going back.

Plenty of restaurants around and decided ot to eat here for our stay.

Stayed: March 2018, travelled with family
Thank Dave V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 10, 2017

We as a family of 4 really enjoyed staying at the Nozawa Grand. The customer service was impeccable and they did everything possible to make our stay enjoyable. The views from this hotel which is situated on a hill just a short stroll to the main street of Nozawa are amazing. We stayed in a Japanese style room and there was a separate little seating area with a sofa, fridge and tea facilities. The onsite indoor onsen is very clean and warm and the outdoor onsen was incredible with views overlooking the gorgeous village. One of the best outdoor onsens I have experienced. It's simply amazing sitting in the warm waters whilst snow flakes gently fall down on you! Breakfasts were substantial with enough choices to fill you up and the dinner we had on our final night there was spectacular. Will definitely stay here again :)

  • Stayed: January 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank Angela P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 17, 2017

Stayed in the 'Special Japanese/Western-style' room on the 4th floor and could not have asked for more. The hotel staff were so accomodating and helpful. The room was large, well equipped (with warmed toilet seat!) and the multi-course Japanese 'banquets' were magnificent for adults and kids - something to look forward to each night after skiing, after an onsen in the hotel of course. If you are thinking about where to stay, then stay here.

Room Tip: High floor room. If you're a family then 401 was excellent
  • Stayed: February 2017, travelled with family
    • Value
    • Rooms
    • Service
3  Thank J002468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 13, 2017 via mobile

We really enjoyed our stay here. From the ensuite onsen, the provided robes, slippers and socks, excellent restaurant and extremely helpful staff, it made our stay very pleasant and allowed us to have an unforgettable and uniquely Japanese ski experience.

Stayed: January 2017, travelled with family
1  Thank psyancegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 22, 2016 via mobile

We stayed 4 nights in February 2016. We enjoyed our stay very much. Room is newly renovated. We love our Japanese & western room, that's two single beds with a tatami area.

Hotel is 20 mins away by foot to U-road and bus stop is just at the entrance of the hotel but by their local bus and not the Nozawa express bus so it will take longer to travel from Iiyama.

Basically food in whole Nozawa are not really that good n hotel dinner was a disappoint too. Breakfast is also nothing much but enough to fill you up before heading to the slop.

I'm not sure if I will be back but overall it's really not bad if it doesn't cost too much.

Stayed: February 2016, travelled as a couple
2  Thank Sightsee802661
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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