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“worst hotel room we have ever stayed in !”
Review of ibis Luzern Kriens

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ibis Luzern Kriens
Ranked #2 of 6 Hotels in Kriens
GreenLeadersBronze level
Reviewed 11 October 2012

This room resembled an army barrack or hospital room. The curtains had been cut to fit along the bottom edge with no hem and they also had holes in them. They were very shabby. The table lamp looked the worse for wear and did not work. The walls were half wood chip paper and half unpapered with scrape marks along them. I was asked if I wanted a non smoking room which I did. Unfortunately the room smelled strongly of smoke. I was charged 177.80 CHF and feel even half of this would have been too much for such a shabby room. I would not recommend this hotel under any circumstances it is very poor value for money . Which is a shame as we used Hotel ibis throughout our 3000 mile journey through Europe.

Room Tip: Choose a different hotel. Restaurant nearby is excellent but expensive and only had one vegetarian o...
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  • Stayed: September 2012, travelled as a couple
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1  Thank Julie from Live... c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibiskriens, Manager at ibis Luzern Kriens, responded to this reviewResponded 17 October 2012

Dear Julie,
We would like to thank you for your remark concerning your stay. I would apologize for the negative experience that you had with us.
I can assure you that all the problems will be fixed in the next weeks as since the 1st of October we are renovating our hotel. This process will be completed by end of 2012.
We thank you again for your remarks and we are already looking forward to welcoming you again in our renovated hotel.
Claudia Wieler

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197 - 203 of 599 reviews

Reviewed 3 October 2012

Stayed for 2 nights. Decent hotel located in Kriens, Swiss. Walking distance to a small train station which takes you directly to Luzern central. Our Room didn't have AC though but It was nice and quiet. Only a few restaurants nearby like mcdonalds. Nice alternative for a short stay.

  • Stayed: July 2012, travelled with family
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Thank Arisantoso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibiskriens, Manager at ibis Luzern Kriens, responded to this reviewResponded 16 October 2012

Dear Arisantoso, thank you for your comment and your compliment. We are very lucky about this. The ibis team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2012

We stayed in this hotel for an overnight stop. It's easy access from the motorway, private carpark and 3-bedded rooms did not disappoint us. Breakfast was good, with an excellent choice of cheese, fruit and other things.

We arrived late at night and were surprised by the beautiful view when we woke up the next morning. Staff was very friendly and helpful. The beds were excellent, we slept perfectly.

Although the room are clean and nice they could do with some restyling. The decor was a bit out of date. In all a good overnight stop. We would even consider the hotel for a short stay when exploring the region.

  • Stayed: August 2012, travelled with family
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Thank Lg5Hilversum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2012

Average hotel, a bit expensive for the service. We paid 130 euros for 1 night without breakfast. It's not in a very central location and it's in a shopping centre, but Lucerne is not a big city anyway. The staff was friendly and the best part for me was that you can check-in until midnight. Quite handy if you arrive very late like we did.

Overall it's fine if you want to stay for 1-2 nights in Lucerne.

  • Stayed: July 2012, travelled as a couple
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Thank Vaso_Mitsiou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2012

We booked this hotel as we couldn't find a decent one in Lucerne city due to peak summer rush. Hotel experience is nice but the access is disappointing. It's practically in the middle of nowhere. You need to catch train to reach Lucerne and although there are four trains per hour, the timing is very annoying which practically makes it two per hour. Also, while returning from Lucerne late night, we did not feel very safe as we could not find even a single person on the road except us from train station to hotel. Inside hotel, the experience is nice though and rooms are spacious (compared to European standards). The receptionist also gave us Guest Card for commuting from Kreins to Lucerne. Overall, would like to explore other options before settling for this one in the future.

Room Tip: Ask for room with Pilatus view. Don't buy breakfast buffet in advance.
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  • Stayed: May 2012, travelled as a couple
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Thank hghuman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2012

Very disappopinting hotel. Traveling by car has its advantages and also disadvantages. Disadvantage you have to find properties that have on site parking or at least nearby. Hotel Ibis claims it is near Mount Pilatus which in fact it is but if you are interested in taking up the cog rail way or even going up in the gondola buckets it is not anywhere close. The room was hospital like in appearance and very cold. Our view from the room was looking over a weeded hotel roof with trash. Forget the breakfast which was not included in the price. It was an additional 15F pp and was nothing to brag about. I was astonished that they could charge so much for so little. Shame on them. If you go into town by car (which they suggested not to do) it is only 5 mins away. Parking is available and not expensive. Train round trip was 6F pp one way. Horrid and a bit of a walk to the station. I would never go back here again and would not reccomend this hotel. Hotel staff was not very helpful and more interested in visiting among themselves.

  • Stayed: July 2012, travelled with family
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Thank whouwhoami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2012

We stayed at the hotel on our way to Italy. It is a little out of town, but parking is great and cheap, and there is a train direct to Lucerne only 5 minutes walk away. Hotel staff are friendly and helpful. The rooms are quite large, but I did miss a kettle - drinks can be bought in the foyer. Very good for our purposes.

  • Stayed: July 2012, travelled with family
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Thank Ross G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about ibis Luzern Kriens

Address: Industriestrasse 13, Kriens, Lucerne 6010, Switzerland
Phone Number:
Region: Switzerland > Canton of Lucerne > Lucerne > Kriens
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Kriens
Price Range: C$123 - C$185 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — ibis Luzern Kriens 2*
Number of rooms: 69
Official Description (provided by the hotel):
The ibis Luzern Kriens Hotel is situated at the foot of Mount Pilatus, in a peaceful yet central location. Lucerne city center, Kriens and Mount Pilatus are a 5-minute train ride away, offering a whole host of activities all year round. You can reach Mount Titlis and the surrounding ski areas in 35 minutes. The hotel is ideal for a city break or longer vacation, and there are many restaurants nearby. It has 69 rooms, a bar serving snacks which is open 24/7, chargeable parking and free WIFI access. ... more   less 
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Also Known As:
Ibis Luzern Kriens Hotel Kriens
Accor Luzern Kriens
Ibis Luzern Kriens Canton Of Lucerne, Switzerland

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