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Hotel Alpha(Lucerne)(Great Value!)
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Reviews (628)
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All reviewstrain stationmount pilatuslucerne citymain stationfront officebasic needsovernight stopgreat budget hotelfive minutesno air conditioningswiss francslocal trainswiss tourshort distanceminutes walk awaycomfortable staypublic transportation
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Reviewed October 10, 2017

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
ibiskriens, General Manager at ibis Luzern Kriens, responded to this reviewResponded October 12, 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed October 9, 2017

The hotel is located far away from the main city center, but is easily accessible by trains from Luzern main station. The rooms are big and quite comfortable. The staff is pleasant and helpful. The breakfast is great with different options.

Room Tip: Ask for free travel passes
  • Stayed: September 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank dibyajyoti2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibiskriens, General Manager at ibis Luzern Kriens, responded to this reviewResponded October 12, 2017

Dear dibyajyoti2016,
First of all thank you very much for your kind comments. It is always a pleasure to receive such lovely comments.
We would be very happy to have you staying with us again on your next visit to Lucerne. Best regards,
S. Samil Benli - General Manager

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Reviewed October 6, 2017 via mobile

A very nice hotel. Standard Ibis. It's possible booking a room with a great view of the mountains. Our room was big and clean. The attendance is great. I really recommend. A very good cost/benefit....

Stayed: October 2017
Thank Ágatha T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibiskriens, General Manager at ibis Luzern Kriens, responded to this reviewResponded October 12, 2017

Dear Ágatha T,
Thank you very much for your great review on Tripadvisor.
It is a real pleasure to know that you have enjoyed your stay with us! We work harder everyday to make everyone feel home and comfortable.
We hope to see you soon again very soon!
Regards,
S. Samil Benli - General Manager

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Reviewed September 20, 2017 via mobile

This hotel is very very far from City centre. Those who wants to stay in City centre, not for them. Difficult to reach there. Not recommended at all.......you need to use train service to reach there.



Stayed: September 2017, travelled with family
Thank tushar_wable
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibiskriens, General Manager at ibis Luzern Kriens, responded to this reviewResponded September 22, 2017

Dear tushar_wable,
Thank you very much for posting your thoughts on here. I am sorry that you were not satisfied with the location of our hotel.
We would advise you to check the details of the establishment before making reservation like location, rooms, amenities etc. which are clearly published on every booking portal.
I am also pleased to inform you once more that our hotel is around 3 km from city center, in a very quiet location and reachable by train & bus which goes every 15 minutes. And we provide also free tickets for public transportation.
We thank you again for your comments and wish you a very good day.
Sincerely,
S. Samil Benli - General Manager

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Reviewed September 10, 2017

This hotel is not in the city of Luzern, it is near. We stayed for 3 nights and we had a car to go to other cities. But the hotel offers a ticket to go to Luzern with no cost. The hotel has some parking spaces with no cost but if they are not avaiable, you can park in the underground with a discount (you have to ask for it in the reception).
There are a few restaurants near the hotel and a mc donalds. We had an excellent stay, the staff was very kind and helped us whenever we need. Some rooms have a view to the mountais. It is a quiet place to stay. The breakfast was very good with many options.

  • Stayed: August 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Camila S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibiskriens, General Manager at ibis Luzern Kriens, responded to this reviewResponded September 11, 2017

Dear Camila S,

Thank you very much for posting your great comments on Tripadvisor.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,

S. Samil Benli - General Manager

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