Customer satisfaction is of no importance to the owners sadly. Several issues during our stay including cleanliness, lack of provisions and faults with heating and wi-fi, all of which were acknowledged and accepted by the owners. Engaged in meaningful dialogue with Michael for several weeks following our stay and was pleased to see he'd rectifed the problems for the benefit of future guests and also that he offered a resolution for us by way of a small refund.....but sadly that cheque never arrived despite endless requests!!
Overall a real shame, as this blatant lack of customer support overshadowed the much nicer aspects of this cottage such as its lovely location, fabulous walks on its doorstep and great village pub. A real shame.
- Official Description (provided by the hotel):
- RECTORY FARMHOUSE is in a picturesque village in the North York Moors. Unexploited, unspoiled geological drama with outstanding scenery. Leave the car and explore from the front door. Catch the steam train through Heartbeat Country to Whitby. Rooms tastefully decorated with modern comforts, fresh flowers and extra touches. Relax and unwind in the guests' lounge with open fire, tea and homebaking. Enjoy homemade bread and preserves at breakfast. Pub within 50 yards.Free WiFi available. Minimum 2 nights stay. ... more less
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