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All reviews suman bhatia personal touch peak summers spacious bathroom awesome place helping staff mischievous monkeys cool surroundings lovely little place comfortable stay birds chirping special thanks majestic mountains crisp air perfect place to stay every corner soups
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Reviewed January 28, 2018

The hotel was good and staff was very polite and helpful. The kids enjoyed the snow fallen around the property and the games room. However we had some issues that has made me rate the place lesser:
1-The power supply to our room was very patchy and so the heater & geyser kept going off. Infact had to stay one whole night without heating at sub zero temperature!
2- The geyser didnt work too well. Water was too hot or too cold most of the time & the geyser was leaking which the staff fixed for us on day 2.
3 - The restaurant & room dining menu was good and food decent but quite exorbitantly priced!

  • Stayed: January 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank NehaM133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SUMAN B, Owner at The Hermitage Kanatal, responded to this reviewResponded January 31, 2018

Hello and thank you Neha for making the time to give us your feedback. It is important to us.

Woah! that must truly have been a very cold and discomforting night and my sincere apologies that you had to endure that.
I have checked with the property and its been reported that following the snowfall the power supply from the main UPCL pole was affected, one that we have no access or control over. A phase went down as did the voltage supply become erratic. The downsides of offbeat and distant locales I guess. We have adequate onsite power back up in terms of DGensets, room heaters and hot water bottles and try our best to cozy our guests in, yet sometimes for us too is very disheartening.
Your pt.2. addressed above, however Neha the leaking geyzer is now a dead gizzard that has been replaced. No excuses for that. Sorri again.
3. Prices seem escalated when hidden transport and logistics from distanced Dehradun/Rishikesh come into play.We prefer to do most of out purchases from reputed and established stores to comply with safety and health standards. Unavoidable my friend. But you had a good feed and am glad for that.
The kids had fun..Great! Its all about them isn't it at the end?
Warm regards and all the best for your future travels

Suman & Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 26, 2018

After you enter Kanatal/Dhanaulti this is one of the most prominent hotel so its not easy to miss.
Rooms are good and the staff is okay. However the price for a room incl taxes is 6500 which is too much IMO. You can get Taj in Hyderabad at this price :)
It makes sense to move a km further and look for other options at a fraction of price because in such scenic environment you don't want to stay inside your room/hotel where there is no view or balcony.
There are plenty of small hotels available offering better mountain view.

  • Stayed: January 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank PrateekTiwari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suman B, Owner at The Hermitage Kanatal, responded to this reviewResponded January 30, 2018

Dear Prateek
Thank you for your feedback. I can truly admit that in Kanatal we do not unfortunately have the privelages of five star properties not probably even credited four stars. Ever wondered why? Smallish seasons, low to medium footfalls, unpredicatable climatic conditions to name a few maybe?
You will witness an increasing number of properties some of which may not have an inkling of what hospitality, it’s safety and it’s standards entail.. some maybe even fly by night operators luring you with just a bed to bunk on and some like you said can range from even1000 Rs a night.. and there are a fair few of these around. Your needs are subjective to you and it’s all good to with with that.
We do not intend to go that way and cannot promise to deliver each time or claim to have balconies with every rooms but yes we take pride in what we do and can do and offer plenty and ample sit out spaces, safe spaces and a genuine endeavour to please.I do hope you enjoyed that aspect of our service.
I wish you many more adventures and the joys of the unknown.
Take care trooper

Suman & Staff

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Reviewed January 10, 2018

Well maintained, not much of views, stocked indoor games for kids, spacious for large families who want to have bonfires etc. and excellent food.
Rooms are nice, bathroom huge and well maintained. Hot water, towels etc. Carpets need bit of changing or servicing. Courteous and behaved staff with quick service in room as well as in restaurant. Laundry for the kids clothes was offered for free; nice gesture.

I would give this property 2 stars just for food taste and the service. However, would deduct one as they lost one jacket of my kid (much as well pay for laundry now).

All in all - nice property.

Room Tip: Take rooms on the other side than the road. May have a better view of mountains.
  • Stayed: December 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank skywalkr82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suman B, Owner at The Hermitage Kanatal, responded to this reviewResponded January 12, 2018

Dear Skywalk2
Thank you for making the time to leave your valuable feedback. It is important to us.
We do endeavour to make your stay as comfortable and enjoyable as possible and am glad you experienced that.
All rooms and general areas get a complete and thorough makeover at given times every year in addition to the daily housekeeping. I have taken on board your feedback and will have it fixed at the earliest possible.
On being told after you had checked out that there was a kids jacket that had been misplaced the concerned staff did look for it but confirmed it was not in the room at checkout time else it would have been handed into lost and found. Hope you find it but at the end of the day it is hard to tell if missing items go missing in or outside of the property.
Wishing you the very best of travel in the year ahead.
Warm regards

Suman and Staff

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Reviewed January 8, 2018

Hermitage is where we could live and be as if it were an extended family home. The staff is friendly and always willing. The large suite where we stay is cosy and comfortable with the pine trees around almost feel like we are living amidst them. The food is homely and also club like. The view into the valley beautiful and calming, the bonfire and the music add to the feel of the place. Walking around the hermitage is restful and get to see life of the village and some lovely birds. Wish it were closer home physically to be there more often! Celebrated 75th birthday of my dad with a flowery decorated cake made with gulab jamuns..so touching. Suman Bhatia makes hermitage a place we want to go again and again to. Its not for those who want noise and crowds but for those want love and peace and to be one with nature.

  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank kapuranddaughters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SUMAN B, Owner at The Hermitage Kanatal, responded to this reviewResponded January 9, 2018

Dear Family
It is indeed the most humbling and gratifying experience when feedback and kind words such as yours indicate that we are on track doing what it is we want to achieve..Offer hospitality at its simplest best..in a home away from home environment. Best wishes to the grand Mr Kapur and his lovely family. Wishing him many more years of celebrations, and joyous family moments.

Much love and regards

Suman and Staff

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Reviewed November 18, 2017

Stayed here for 3 nights, and it was BLISS. Of course, what added to the experience was that the place was empty - as it was an off-season time - but the entire experience was awesome.
The food was superb, and the cook spoilt us with great Garhwali cuisine. The room was cosy, and the service was great.
Inquired about the place, and was told that the Lady (who owns the place) takes personal interest in decorating the place, and it shows. The place was understated, but elegant....just what we wanted. Even the music that played in the evening, in the Dining room, was great.
All-in-all, a GREAT time. Thanking all the Team members at THE HERMITAGE, for making our visit so happy, memorable and peaceful.

Room Tip: Rooms on the first and second floor, overlooking the central open space, are the best.
  • Stayed: November 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank dk_the_wanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suman B, Owner at The Hermitage Kanatal, responded to this reviewResponded November 19, 2017

Dear DK
Thank you for your kind feedback and appreciation of your stay at The Hermitage Kanatal.
It was a pleasure hosting your visit. Unfortunately I was overseas at the time hence unable to meet you whilst there. I wish you many more miles of safe and pleasant travel.
Warm Regards
Suman Bhatia and Staff

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