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charliem0va

One night in Taverne

Review of Taverne 1879
4.0 of 5 bubblesReviewed Aug 25, 2019
Room was certainly nice and spacious. However bed and pillows are not to comfortable( too soft) but besides that everything else was excellent! I would recommend this hotel to any person who wants to have a romantic escape or a silent room.
Date of stay: August 2019
Trip type: Travelled solo
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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BuergenstockResortLL, General Manager at Taverne 1879, responded to this review
Responded Aug 26, 2019
Dear guest

It is great to read that you enjoyed our homey, warm and cozy Swiss Chalet Taverne 1879.
We all need every now and then an escape of our hectic everyday life, great that you found your romantic escape and enjoyed the time with us at the Bürgenstock Mountain.
Warm Swiss greetings
Bürgenstock Resort
Robert P. Herr - General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (91)
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    1 - 6 of 92 reviews
    Reviewed August 19, 2019

    Great view , good service but one of the worst places one would stop to eat . On 18.8.19 I had their standard menu , the meatballs and vegetables were not completely cooked and yet for this and a mineral water they charged Fr 36. In due course of the day I had to run a few times to the restrooms around Buergenstock due to this event.I am 100% healthy and sportive and don't have health problems nor issue with my stomach .

    Date of stay: August 2019
      • Value
      • Location
      • Service
    Thank aeromilitarytec
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    BuergenstockResortLL, General Manager at Taverne 1879, responded to this reviewResponded August 24, 2019

    Dear Guest

    We thank you for your comments and we apologize for the circumstances, please excuse.

    We hope you give us another chance to fulfill all your expectations and would be indeed delighted welcoming you back at the Bürgenstock mountain.

    Bürgenstock Resort
    Robert P. Herr

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed August 14, 2019 via mobile

    We had the two main course (Swiss). Good quality vs price. Local decoration, with a really nice view. You can also order Swiss fondue. The wine list is limited. Around 40-45CHF p.p
    Service and hospitality is good

    Date of stay: August 2019
    Trip type: Travelled as a couple
    Thank sergioz1984
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    BuergenstockResortLL, General Manager at Taverne 1879, responded to this reviewResponded August 24, 2019

    Dear Guest

    Very nice to read, that you enjoyed our Swiss dishes.

    I am happy to share your experience with my team.

    Hope to see you back soon.

    Kind regards

    Simon KAPSER
    Operation Manager Sharq Oriental, Taverne 1879 & Golf Restaurant

    BÜRGENSTOCK HOTELS AG
    6363 Obbürgen – Switzerland
    +41 79 486 18 28
    Simon.KAPSER@buergenstock.ch

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed April 12, 2019

    The waiting staff looked after us well and we enjoyed hot chocolate that came as a glass of hot milk and a sachet of chocolate that we stirred into the milk. The heated plum tarts were delicious with pastry.

    Date of stay: April 2019
    Trip type: Travelled with friends
    Thank Peter S
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Bürgenstock R, Guest Experience Team at Taverne 1879, responded to this reviewResponded April 13, 2019

    Thank you for sharing your feedback with us on Trip Advisor. We are delighted that you enjoyed your journey with your friends and felt warmly welcomed by our team. It would be a pleasure for us to welcome you back and we remain with our kindest regards,
    Guest Experience Team
    Bürgenstock Hotels & Resort

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed March 19, 2019

    This is a lovely resort perched high above Lake Lucerne with fabulous views of the lake and the mountains. A variety of hotels and restaurants make it special. The down side is that they are not well coordinated. Staying at the Taverne, the least expensive … charming... but clearly the stepchild of the group. The arrival by funicular is fun and the registration there at the Burgenstock and lakeview restaurant is impressive. Restaurants I tried were excellent and good value. Service in restaurants first rate. Excellent spa treatment but overall spa attitude needs work.
    this is a concept that has great potential. I hope they work out the kinks

    Date of stay: March 2019
    • Trip type: Travelled solo
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with this hotel
    Thank paigeapple
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Bürgenstock R, Guest Relations Manager at Taverne 1879, responded to this reviewResponded March 27, 2019

    Dear Palgeapple

    Thank you for taking the time to share your feedback with us following your stay on March, 19th 2019 at the Pension Taverne.

    It is great to hear that you enjoyed the overwhelming view and the Restaurants as well as the Spa treatments at our Resort.

    We regret to read that your stay did not meet in some points your expectations. Would you agree to share more details with us so that our team analyze them carefully and work on improving our service by your next stay?

    It would be a pleasure for us to welcome you back and show how your constructive comments have assisted us in improving guest experience.

    Kind regards,

    Guest Experience Team
    Bürgenstock Hotels & Resort

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed January 20, 2019

    Unfriendly staff, very expensive low quality food, long waitting
    the staff seems to be careless to complaints and really if you
    wish to have your day spoiled just go to this place .I regret
    listining to other and going overthere !

    Date of stay: January 2019
    • Trip type: Travelled with friends
      • Location
      • Rooms
      • Service
    Thank alphakilodelta
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Bürgenstock R, Geschäftsführer at Taverne 1879, responded to this reviewResponded January 22, 2019

    Dear alphakilodelta

    Thank you very much for having taken the time to review your stay at the Taverne 1897. Your feedback is much appreciated and will help us to improve our services.

    We regret that you experiences did not meet your expectations. We place great importance on delivering a high-quality service to our guests. Therefore we would appreciate if you get in contact with us by e-mail to social.media@buergenstock.ch in order to receive further details about your experiences.

    Nevertheless the menu with all the prices are listed on the website and are consistent with comparable restaurants and facilities.

    Kind regards,

    Robert Herr
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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